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Participant
June 25, 2025

P: June Photoshop on iPad v6.3 crashes at launch after update

  • June 25, 2025
  • 109 replies
  • 13486 views

Hi, i have the exact same problem, just wondering if you got around  to find a fix

109 replies

Inspiring
July 3, 2025

Hallo,
ich bin CC Abonnent und kann seit ein paar Tagen mein Photoshop CC nicht mehr auf meinem iPad öffnen.

 

iPad Pro 10,5 Zoll
iPadOS-Version 17.7.8
Verfügbar 66 GB

Ich habe PS gelöscht und neu runtergalden, aber jedes mal nach dem Start bricht der Vorgang nach einer Sekunde ab.

Was kann tun?

Mit Bitte um shcnelle Hilfe, Patrick


Participant
July 3, 2025

Exact same problem. Would like a refund or at least a discount, it is really expensive for me to pay it from Argentina. Hope to start working again finally, or that they say something like how long will it take to fix this.

Participating Frequently
July 3, 2025

What really upsets me is the complete lack of communication, or understanding of just how difficult they are making this for their own clients who have been paying for the use of their software for over 25 years like me and many others. Shame on you Adobe. 

Cendi
Participant
July 3, 2025

Same for me! The one phone call I FINALLY got was out-of-country "customer support" to just say they were working on it. No apologies, no "how else can I help?". Just to deliver a message and hang up quickly.

 

I'm livid and fed up. I think we've all figured out that its the phone app overwriting and messing things up... I'm not tech, and I immeadiately thought that might be the problem! Yet, no fix?? As an author and an artist, I manage art and cover design and layout. I've been looking for alternatives. No subscription - I've always disliked that with this company. Procreate and Pixelmater are where I'm heading, because this is just unacceptable. It's going to be an absolute pain to save and move each layer of my current projects (at least I can still access that on my desktop Photoshop), but I'd rather try that then sit here waiting for Adobe to shape up and do something.

 

I feel for this community, as we are all struggling to get our work done. And I agree that Adobe owes us better, as well as refunds for all this trouble.

Participating Frequently
July 3, 2025

I think a phone app overwrote the iPad app for photoshop. 

Participating Frequently
July 3, 2025

Yes my photoshop on iPad is crashing now as well. It will load the splash screen then immediately crash.  The app available in the App Store refers to the phone.  I think the phone app is overwriting or bugging  the iPad version. Please can you put a Photoshop for IPad app back in the App Store. Please provide a fix. I have tried the restart, I have tried the uninstall and reinstall. I have an old IPad Pro second generation so according to Adobe it should still work. And Photoshop is also crashing on my Husbands 2 year old iPad. 

Participating Frequently
July 3, 2025

I'm a subscriber, and the Adobe Photoshop app no longer opens on my iPad Pro.  It attempts to load - the main title screen appears briefly and the programs quickly closes out without fulling loading.  Please see the attached short screen recording of the issue.

I've already updated my iOS and reinstalled the app, but the issue persists.  I have noticed that other iPad Pro users are having the same issue.

I run the app on an iPad Pro (12.9-inch) (2nd generation) and am running iPad OS Version 17.7.8.

Please fix this bug promptly as I, and many others, use this app on a continuous basis. 

Thank you!

Participant
July 3, 2025
Participant
July 3, 2025

I'm having the same issue. iPad 7th gen 18.5. Model mw792LL/a

 

Participant
July 3, 2025

Same issue here. 
17.7.8
iPad Pro (12.9-inch) (2nd generation)

https://drive.google.com/file/d/1kZ_ituce9jLMfuoNOvTeFMGJxqqq_cgp/view?usp=drivesdk