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Karl5D3A
Participant
June 25, 2025

P: June Photoshop on iPad v6.3 crashes at launch after update

  • June 25, 2025
  • 109 replies
  • 13486 views

Hi, i have the exact same problem, just wondering if you got around  to find a fix

    109 replies

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    DanielDaHora
    Participant
    July 2, 2025

    It's gonna make a week that I can't work with the Adobe Photoshop app with my iPad Pro. That is causing a huge amount of problems with my work, my classes, my clients and I'd love to know if someone has already gotten any answer from Adobe Clients Help about that.

      C
      cendi
      Participating Frequently
      July 3, 2025
      No, there’s been next to zero response . Twice Ive had telephone
      appointments set up with someone from Adobe technical support, one last
      Saturday and one today both at specific times they were supposed to call..
      no one has called. I’m livid. Adobe used to be so much better at customer
      service and support, but now it’s like they don’t give a damn. I spoke with
      a tech support guy (out of the country) who after talking with him for some
      time revealed they have little to no ability for actual tech services,
      their job is basically to listen, say they’re taking this information and
      passing it to engineering and placating the person they’re speaking with
      but because they’re unable to actually do anything… they can’t help. First
      honest thing I’ve heard lately from Adobe.

      I’ve really been researching this issue and I don’t know if this is
      happening with you or not but check your subscriptions on Apple… is your
      Adobe subscription still there? Next go to your Adobe account on the
      website, check your available Adobe MOBIKE apps… does it have have any?
      Does it list Photoshop? Then check what it shows for web apps. Are you
      following? You see my stats now show ZERO mobile apps but 23 web apps. I
      think they somehow denied the mobile app access and set in just the web
      version and since we’re trying to use Photoshop for iPad we can’t open the
      web version.
      Cendi
        C
        Cinderhouse Music
        Participant
        July 2, 2025

        I am a long time Adobe Creative Cloud subscriber.  I use these apps both on laptop, desktop, and IPad Pro 12.9 Inch (2nd Generation) with Apple Pencil.  The only touch surface I use on any Adobe product. Wrote a review on Apple Store about this and they were good enough to respond so want to put up details to hopefully get this fixed.

        All other apps seem to function without issue but recently Photoshop will crash and close immediately right after splash screen shows up for about 2 seconds.  I have tried restarting, deleting and reinstalling and to no avail does same every time. This is frustrating! Now only able to transfer work from mobile to Adobe Cloud through Lightroom (which is almost useless to me) except for this function. 

        I am fully updated with IPad OS 17.7.8 on my IPad Pro 12.9 inch (2nd Generation). All be it that it is an older IPad  Pro Model the Apple Store states it should work on here. Please update and fix or at least if M-chip is needed or something let us users know.

        Thank You Much....

        Still a big supporter of your products but.... please fix.

          D
          Community Expert
          DeanUtianCommunity Expert
          Community Expert
          July 2, 2025

          Hi @Eccentric_artistry7389 
          I moved your post here as it is where others are discussing what appears to be the same issue.
          You can report your specific details following what Anshul_Saini has posted (the pinned reply at the top).

            E
            Eccentric_artistry7389
            Participant
            July 2, 2025
            iPadの再起動やoSの更新アプリの更新等色々手は尽くしました。一週間くらい開けてないと思います。
              dalitpsj
              dalitpsj
              Participant
              July 1, 2025

              Hello

              ipad Pro 2nd generation 

              ipados 17.7.8

              Crash log 

               

              thank you 

                G
                Golshie
                Participant
                July 1, 2025

                I'm having the same issue, crashing at launch. Anyone got this resolved? It happened after update!

                K
                Karl5D3AAuthor
                Participant
                July 1, 2025

                Hi @Anshul_Saini

                 

                Its been almost a week now and no updates on this situation yet. Any progress fixing that bug? 

                 

                  absurdone
                  absurdone
                  Participant
                  July 1, 2025

                  Any Statement from Adobe?
                  When can we get a solution?
                  Whats about a refund?

                    H
                    hopeful_kindness3709
                    Participant
                    July 1, 2025

                    Same thing hers.  Seeing lots of people having the same problem.  This has never happened before.  I am in the middle of a huge project and badly need Photoshop to work.  It crashes immediately after opening screen, following the iPad update. 🤦🏻‍♀️

                    R
                    Revised_Dan
                    Participating Frequently
                    June 30, 2025

                    I find the lack of communication especially frustrating, no announcement or email to customers at all. An ETA or a simple ' we are working on a hotfix' would be incredibly appreciated.

                      C
                      cendi
                      Participating Frequently
                      June 30, 2025
                      Yep that would have been nice but look what I got instead of a call or
                      response with anything helpful to my 15 or more requests for customer
                      support…
                      Cendi
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