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Participant
Jun 25, 2025 6:56 PM UTC
Released

P: June Photoshop on iPad v6.3 crashes at launch after update

Hi, i have the exact same problem, just wondering if you got around  to find a fix

140 replies

Participant
Jun 30, 2025 3:29 PM UTC

iPad Pro 2nd Gen, iOS 17.7.8 here's a link to my ips log. 
https://docs.google.com/document/d/11KkeZATSnpy4zXBz7lEHr-KgglbjKNGE4fL4K1C3biI/edit?usp=drivesdk

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absurdone
Participant
Jun 30, 2025 2:13 PM UTC

Photoshop will not open, on iPad Pro 10.5.
Reinstaled Photoshop several Times, but since the PS Update to version 6.3, 6 days ago ican´t use Photoshop.
The ios version is 17.7.8

Photoshop opens an after 1 or 2 seconds it closes.
Please help!

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Participating Frequently
Jun 30, 2025 11:34 AM UTC

Is there any ETA on a fix?

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Participant
Jun 30, 2025 8:16 AM UTC

Well, I'll join the queue of people that have problems with their PS on iPad. 

 

Photoshop keeps crashing on my ipad, actually it's not evening opening. I click on the icon, the "app start screen" appears for like 1 second and then it's gone. Other applications are working (f.e. Illustrator). 

 

I tried to uninstall and install it again, updating my ipad, restarting the ipad, deleting app cache. Nothing works.

 

I have an iPad Pro (10,5"), it's not the youngest, but everything except PS works absolutely fine on it. It also has worked in the past, but now it's just crashing...

 

• iPadOS 17.7.8

• iPad Pro (10,5") (i guess 1st gen?)

• *.ips-file to be found here: https://www.dropbox.com/scl/fo/39ncq7wy6f8tuj2j6gsfc/ABIXEa7Twcsako8jaFkuCrY?rlkey=8jlxyytk4x7abvdx2x76pumnn&dl=0

 

Thank you!

 

 

 

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Participant
Jun 30, 2025 4:47 AM UTC

we getting a refund? 

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Participant
Jun 29, 2025 9:35 PM UTC

I too have been super frustrated, and am a long-time (over 10 years) customer. I FINALLY got the promised call and they said this is a problem on their end and that they are working to get it resolved, as many people are experiencing this problem. No idea how long this is going to take though, and yes, frustrated because I'm paying a monthly subscription for something that isn't working right now, as well as having to delay projects I can't complete until this is fixed. Hopefully the resolution will be soon! A refund would definitely be appropriate.

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Participating Frequently
Jun 29, 2025 9:18 PM UTC

Took me a while to figure it out but you pretty much need to upload it to a platform where you can share from. I uploaded mine to Google drive and included the link to it

 

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Participating Frequently
Jun 29, 2025 10:26 PM UTC
That’s just… 🤦‍♀️ I mean there’s some Adobe employee saying here’s what we
need, here’s how you find it, but fails to mention there’s no way to send
said file or even better, instructions to send, and we’re left to waste
time wandering around for a workaround? Sheesh… what has happened to what
was once a great company. 🫩
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Cendi
Participating Frequently
Jun 29, 2025 9:06 PM UTC
 

How are we supposed to attach the ISP file when there isn't a way to include an attachment??

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Cendi
Participating Frequently
Jun 29, 2025 8:55 PM UTC

Sameeee...those refunda better happen because my payment kicked in a day before this mess started. 

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Participating Frequently
Jun 29, 2025 8:49 PM UTC

Ditto, but what frustrates me even more is the complete lack of response from Adobe. Interestingly Sengled (smart light bulbs) had a server outage last week for many days. They too completely ignored their customers cries for information or help. They even took their customer support numbers down, and made not a single reply from their email help requests. Now here's Adobe... primarily Photoshop, a software I've used for over 20 years never once unable to access. Never once ignored by customer support until now. I don't know what's really going on but I'm so frustrated right now I'm turning off auto pay, because I'm not paying for something I can't use. Additionally they're going to owe me a refund as my last payment just went through the day before yesterday. Shame on Adobe for completely ignoring their clients. 

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Cendi