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KookieKreative2026
KookieKreative2026
Participating Frequently
January 28, 2026

P:(macOS) Photoshop 27.3 Neural Filters downloads stuck

  • January 28, 2026
  • 60 replies
  • 778 views

Photoshop 2026 wont let me download Neural Filters on a Apple MB. Steps taken as follows to troubleshoot

  • have uninstalled PS and re installed
  • log out and log in both on the Cloud and PS
  • have use my mobile data (personal hotspot) as a wifi

Still 0kb downloaded. PLEASE HELP

      60 replies

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      markwhitegb
      markwhitegb
      Participant
      January 29, 2026

      I have done exactly the same and it will not download filters

       

      KookieKreative2026
      KookieKreative2026Author
      Participating Frequently
      January 28, 2026

      Anybody from Adobe Photoshop tech team knows whats going on? Is it a bug that needs a patch? software compatibility? Mac OS issue? Looks like its an issue for others. Thanks team​

        mango_instyle4845
        mango_instyle4845
        Participating Frequently
        January 29, 2026

        I contacted them on chat and the agent just said they are aware of the issue and are working on it. no solution as of yet.

          luanmelo
          luanmelo
          Participant
          January 28, 2026
          Same issue on macOS 26.2 and 26.1, MacBook Pro M1 with 16GB RAM. It’s a frustrating situation because I need these filters to work, and this really gets in my way.

           

          vianajulio
          vianajulio
          Participant
          January 28, 2026

          same problem here, I have PS 2021 2025 2026 and Beta version installed, None of them download the neural filter. I deleted it, logged out, logged in, and nothing happens except for this icon.I click, but the download does not complete.

          Mac Pro 7.1 Intel, 128 Ram - Mac OS Sequoia 15.4.1

           

          Alluring_user5D46
          Alluring_user5D46
          Participating Frequently
          January 28, 2026

          Could you give us a link to download the filters separately then add to the PLUGIN folder?

           

            mango_instyle4845
            mango_instyle4845
            Participating Frequently
            January 29, 2026

            I don't even have plugins folder :(

            D.D420
            D.D420
            Participant
            January 29, 2026

            its usually here: ~/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/27/Internal/com.adobe.nfp.gallery/PluginData

            Alluring_user5D46
            Alluring_user5D46
            Participating Frequently
            January 28, 2026

            Same issue.  Have tried all suggested fixes.  In the middle of teaching a class that uses these.  HELP!

             

            Zach200
            Zach200
            Participant
            January 28, 2026

            I also am having this problem this morning. No solution works so far.

              A
              Community Manager
              AlekeCommunity Manager
              Community Manager
              January 28, 2026

              Hey ​@Susan236039181x6x 

              Could you share a bit more about what’s going on with Photoshop? Let me know which version you’re using and whether the issue comes up with all neural filters or only with a specific one.
              It would also help a lot if you could share your System Info. You can find it in Photoshop under Help > System Info. Just copy everything into a text file and attach it to your reply, or feel free to share it through Google Drive, WeTransfer, or any file sharing service you prefer.
              Thanks so much!
              Alek

              *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
              S
              Susan236039181x6x
              Participant
              January 29, 2026

              Hi Aleke,

              Thank you for responding!!

              I’m using PS 27.3.0. I was on v25 and thought I should try updating to v27 but that didn’t fix anything. The problem occurs for all of the filters showing a download icon...which looks like all of them except Color Transfer. I was really excited to try Photo Restoration! 

              I’m attaching a text file with my system info.

              Thanks again for any help!!

              Susan

              mango_instyle4845
              mango_instyle4845
              Participating Frequently
              January 28, 2026

              I cannot download Neural Filter.  By clicking on the download button, nothing downloads. Tried uninstalling and installing PS, updated my Mac OS to latest one, updated PS to latest one, deleted the folder within UXP folder as someone suggested in other threads, nothing works..

              Sameer K
              Community Manager
              Sameer KCommunity Manager
              Community Manager
              January 28, 2026

              Hey, ​@danielb74072988, & ​@KookieKreative2026. Welcome to the Photoshop Community. I’ll need more info to help you figure this out. I’ve set this to a primary thread for now.

               

              Please share more details and provide the system information from Photoshop Help > System info. Copy and paste it into a text document, then upload and attach it here.

              Try these things & let me know the outcomes:

               

              Let me know how it goes. Thanks!
              Sameer K

              (Type '@' and type my name to mention me when you reply)

              KookieKreative2026
              KookieKreative2026Author
              Participating Frequently
              January 28, 2026

              Thanks for the reply, unfortunately none of those 3 options worked.

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