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P: (macOS Sonoma) Photoshop 2023/2024 Save for Web shows incomplete preview

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Have just updated to Photoshop 2024 and my save to web panel is now not displaying correctly - see screengrab. How can I adjust it to have the full image fill the four windows? cheers, Bob

macOS

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Sameer K

Community Manager

Adding bug info and setting status.
Please upvote the thread from the top if you also encounter this issue. Thanks!

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Danielle39

Participant

photoshop 25.0 - Any other version does the same

Mac Sononma 14

After updating my mac I have been experiencing this isse of blank space in the export window.
I have tried all the usual ways of fixing this issue. This is the most controlled way to edit GIFs I use this daily for work purposes, please look into fixing this.

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Dave Z #225

Participating Frequently

To help anyone thinking of resetting their preferences, it doesn't work. The issue seems pretty clearly now to be an Adobe bug.

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Dave Z #225

Participating Frequently

Where did you file this bug report? Some of us are having trouble finding that place.

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Carla30377117fpyf

Participant

Having a similar problem after updating to PS25, the preview just comes up dark grey... How do I go about filling in a bug report? I googled it, but the page I'm taken to doesn't actually have a form or link to a form on it?

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Danielle39

Participant

I filled a bug report and used live chat with an adobe agent, I encourage you to do the same in hopes they fix this soon

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paulod87496491

Participant

thank god i'm not the only one with this problem. i hope this gets resolved soon because it's kinda inconvenient...

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default32608988oj7a3c

Participant

Probably a bug. I have the same problem after installing Sonoma

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Danielle39

Participant

I contacted adobe about the above and they have said there is no bug. Ive tried all the other methods they gave me to fix the issue - This only happened since the Sonoma update

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Ralf28372643c3z8

Participant

Immer wenn ich ein Bild für Web speichern möchte bekomme ich die Bildvorschau nicht richtig angezeigt. Das Bild ist immer oben links und es wird nur ein Ausschnitt des Bildes gezeigt. Das ganze ist erst seit dem Update auf Photoshop 25.0

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MindFad

Participant

Just chiming in that Save for Web is also busted since PS25 for me in a similar fashion.

My previous workflow has me bringing in short .MOV clips in ProRes with alpha channels for an export into a GIF that reatined the transparency. While the export itself still works, the preview panel in Save for Web is now just white and I have to fly blind on color and setting adjustments.

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