P: Neural Filters download buttons are all greyed out with SDL or FRL (Licensing)

We have same problem with a message that "this filter is not available". I think it maybe license problem. We have a school license.

@JeffreyTranberry 

We have same problem. Some neural filters doesn't working with a message that "this filter is not available". We have school license. 

I was able to download the filters on my mac (using the same shared license account as my PC) for my classroom.  So it can't be a license issue. 

So I've just opened up Photoshop on my home computer which is not on a shared device license. I was able to download the Skin Smoothing neural filter; which I was not able to do at work under the shared device license. The download button was greyed out.

That's what makes me think the license is the issue. However *violetrose above is having the same issues, it seems, and they're not on shared device licenses. 

That is a good point but I have already found that and fixed it.  CC was only able to update some apps.  All the purple ones, like Premiere would not.  They kept getting the error saying it could not contact Adobe servers, which made no sense because other apps were able to contact the servers and update.  Also, I am an Admin for Adobe in our district, but not a system admin so I don't make the packages or anything like that.

@JeffreyTranberry There is only one file in that folder on my MacBook, called map.json.   Here is what is in the file:

{
  "version": 1,
  "versionInfo": {
    "": {
      "PHXS": {
        "22.0": {
          "pendingId": "PHXS-22.0--b0397f71-81e7-4c93-a569-2e7887d34bbf"
        }
      }
    }
  },
  "metadata": {
    "PHXS-22.0--b0397f71-81e7-4c93-a569-2e7887d34bbf": {
      "expiryTime": "2020-10-28T19:51:22.000Z",
      "lastUseTime": "2020-10-21T20:41:20.904Z",
      "cause": "Unknown",
      "params": {
        "surfaceId": [
          "sensei_model"
        ],
        "productCode": "PHXS",
        "productVersion": "22.0"
      }
    }
  },
  "assetMetadata": {},
  "usersInfo": {},
  "onDemand": {},
  "onDemandMetadata": {}
}

I kind of feel like people who use Photoshop for work on a shared license are getting preferential treatment here. I am NOT on a shared license, and I am having the same issue. I doubt the the shared license is the problem, since here I am with the same problem.

The only 2 I have been able to use are smart portrait and depth aware haze. All my photos are 8 bit. I am not dumb. It is not me doing anything wrong. They. are. not. working. Tech support supervisor from Adobe took control of my computer to try to make them work. He could not do it. Tech support was helping me for 3 hours and they could not make them work. This is not a matter of something simple I am "doing wrong." This is a complex issue if the tech support supervisor could not figure it out in 3 hours.

https://drive.google.com/file/d/1Oswoo7ClhZkVp-ybJUTZ9Q_D6rEwvDyB/view?usp=sharing

Can you zip up the senseiModels folder found here:

Windows:

C:\Users\%username%\AppData\Roaming\Adobe\CCX Welcome\senseiModels

macOS:

/Users//Library/Caches/Adobe/CCX Welcome/senseiModels

We're also looking into whether your school/enterprise shared device license has anything to do with it. Thanks!