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Participating Frequently
March 27, 2018

P: No drawing possible with Brush Tool with a pen when zoomed in

  • March 27, 2018
  • 71 replies
  • 1252 views

Hello,
I use MS Surface Pro and Surface Studio, both with a Surface Pen and both with Windows 10.

Since some days there is no more Pen-drawing possible with the brush tool on both devices (with each a single pen) in Photoshop CC.
When you zoom in once, the pen works like a hand tool but not like a brush.

The pen still works correct in MS Ink, OneNote and even in Illustrator.

This topic has been closed for replies.

71 replies

Inspiring
April 26, 2018


Hi, 

I wanted to report an issue with the earliest Update for Photoshop.

I am unable to use the lasso tool effectively within the program, it will drag my view rather then create the selection lines i need. This occurs with the brush tool as well. It refuses to use the hand too to drag when i need it. Currently the new software update is bugged, it does not occur in illustrator or any  of my other programs and I had to download the older version in order for me to get anything done. I spent 42 dollars thinking that it was my drawing tablet only to be proven wrong and spent money i did not need to spend! This effects my work and my school. I'm very dissatisfied and would enjoy a resolution to the problem for Photoshop. 

Best regards, 

Tina
April 25, 2018
Fixed (allegedly). Read Jeffrey's post above.
Inspiring
April 25, 2018


Since the last update 19.1.3 my pen isn't working. I can not use the burn tool(or most tools) the whole screen just moves up and down. I can not use my pen tool to copy a layer. But if I switch to my mouse I can do it all.
I am running Windows 10 Pro and I use a Wacom pad Intuos 3
Legend
April 24, 2018
Microsoft has a released a patch to correct this problem. Details here: https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html
Participating Frequently
April 24, 2018
Hi Guys,

It appears Microsoft has rolled out an update to resolve the issue.  🙂

After applying this update, some users may experience unexpected panning or scrolling in certain apps while using the pen.

This issue is resolved in KB4093105.

So to all new people just run  windows update and install above update to resolve issue.
Participating Frequently
April 24, 2018
Hi Guys,

It appears Microsoft has rolled out an update to resolve the issue.  🙂

After applying this update, some users may experience unexpected panning or scrolling in certain apps while using the pen.

This issue is resolved in KB4093105.

So to all new people just run  windows update and install above update to resolve issue.

Inspiring
April 23, 2018


Whenever zoomed into my canvas, no matter what tool im using it moves the canvas. But when the canvas is fit to the screen it dosent happen. How do i change this so i can zoom in and use the brush tool?
Participating Frequently
April 21, 2018
Hi Deniz, as mentioned previously, further back in this 'merged thread'...... You'll need to un-install a recent windows update to get things right again.
deniz13
Known Participant
April 20, 2018


when using a wacom tablet, when i use the spot healing brush in a predominantly vertical direction, rather than apply the spot healing brush PS moves the image vertically (in much the same way it would if i were using the hand tool)

wacom intuos pro (latest drivers installed)
PS version 19.1.3
windows 10

as mentioned in another thread, i still cannot use the alt key and pen to bring up brush size / hardness, a problem that has been going on for 5 months now... are these problems linked?
lint69420597
Participant
April 18, 2018


Hello.  My wacom pen and photoshop CC appear to be having major issues.  Whenever I move the pen vertically, it only pans across the canvas and does not write or perform any other action.  I have updated photoshop, reinstalled the drivers for my cintiq, and bought a new pen.  Nothing fixed this.  Please help!!!!