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michaelf15900596
Participating Frequently
March 27, 2018

P: No drawing possible with Brush Tool with a pen when zoomed in

  • March 27, 2018
  • 71 replies
  • 1252 views

Hello,
I use MS Surface Pro and Surface Studio, both with a Surface Pen and both with Windows 10.

Since some days there is no more Pen-drawing possible with the brush tool on both devices (with each a single pen) in Photoshop CC.
When you zoom in once, the pen works like a hand tool but not like a brush.

The pen still works correct in MS Ink, OneNote and even in Illustrator.

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    71 replies

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    A
    adamajones01955
    Participating Frequently
    April 13, 2018
    Adobe are advising to Roll back to Windows 10 - build 16299.309

    If you look at the second table down at

    https://www.microsoft.com/en-us/itpro/windows-10/release-information

    You have to uninstall  KB Articles listed at the top of the table above last known working update which is

    16299.309       3/13/2018     KB4088776 

    As of 13/04/2018 I have uninstalled 

    KB 4093112
    KB 4089848

    This is for those that are wondering what updates to uninstall.
    M
    michaelf15900596Author
    Participating Frequently
    April 13, 2018
    I copied this file in the folder.

    The Results:
    • still moving the canvas
    • loosing pressure sensitivity
    Lord, send me to a parallel universe. Just without this bug.
    A
    adamajones01955
    Participating Frequently
    April 13, 2018
    Yes

    I am just looking for a more permanent fix as i don't want all of my devices running behind and running different versions.
    M
    michaelf15900596Author
    Participating Frequently
    April 13, 2018
    Sounds good in a way (it ́s similar to the comment of Martha), but how can this work for Surface Users, especially the first steps?
    edgarg71261658
    edgarg71261658
    Participant
    April 13, 2018
    We talked about this issue yesterday in this topic https://feedback.photoshop.com/photoshop_family/topics/after-i-zoom-in-using-the-shortcut-key-the-br...

    Just delete windows update , I did it yesterday  and has been ok 
    A
    adamajones01955
    Participating Frequently
    April 13, 2018
    Hi Adobe Support are advising the following

    https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html

    They have advised they are hoping to resolve issue fully in next update due in a month or so.  Not brilliant but at least they are aware of the issue.
    A
    adamajones01955
    Participating Frequently
    April 13, 2018
    I am also opening a support case with Adobe to push this to a resolve!!

    I let you guys know the progress of this case.
    A
    adamajones01955
    Participating Frequently
    April 13, 2018
    I am going to Rollback Photoshop to version 19.0 and see if that makes a difference as mentioned in thread earlier.  I let you guys know how I get on.

    I currently have worlds most expensive paper weights gathering dust on my desk so have to keep trying things!
    M
    michaelf15900596Author
    Participating Frequently
    April 13, 2018
    I think - when you use the pen (and I do!!!) - every tool is just good for moving the canvas (after zoomed in - and I do!!!).
    In the moment, it ́s like working in the 90s, everything done with a mouse.
    This text is not showing my total despair!
    F
    FeedbackCommunityMember
    Inspiring
    April 13, 2018
    Apologies if this has been mentioned already, but y'all might try this work around.  You disable windows ink and create and insert a PSUserConfig.txt  file and place it in your photoshop settings folder.  It seems to have solved the problem for me.   https://forums.adobe.com/message/8661705#8661705    Worth a shot. 🙂
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