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Ged_Traynor
Community Expert
Community Expert
June 17, 2020

P: Not detecting older GPU's

  • June 17, 2020
  • 171 replies
  • 9349 views

I have a AMD HD8490 GPU and installed Photoshop version 21.2 and the GPU is not been detected, I'm not alone as I've come across other people with the same issue on the Photoshop community forum.
Reverting back to 21.1.3 fixes the issue
Why does Adobe release updates to fix bugs and then break something else with the same update.

This topic has been closed for replies.

171 replies

Known Participant
July 27, 2020
Mischa, the supported cards are listet here: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

I would interpret that list that your GTX-model isn't supported anymore (they have listed 4 models)
Known Participant
July 27, 2020
Since the update did not work for everyone I bought a "new" graphic card (GT 730 Zone Edition (4GB), that is listed as a supported card. Solved the problem and cost me 80$ (affordable), not such a huge invest in my old computer which I probably will replace within the next 6 month or so.

I simply won't spend more time to install/de-install/downgrade/loose all presets etc. with new fixes on that matter, when it can be solved pretty fast and easy. After all my time is something worth too 🙂
Participating Frequently
July 25, 2020
For me either the 21.2.1 version does not solve the problem: the GPU is still not recognized.


el-berto
Participating Frequently
July 24, 2020
Photoshop 21.2 won't detect my graphics card (GeForce GTX 650Ti). I noticed my dynamic zooming wasn't working so I checked the settings for my graphics card and it is not detected in PS 20.1.3. 
In PS 2019 my card is detected and working without problem.
Is this an error or is my card just not supported anymore?

Win 7 64 Bit, drivers are up to date.

Photoshop 21.2:


Photoshop 21.1.3:

Gixxxa75
Inspiring
July 24, 2020
I,m getting issues as well ,  Adobe Photoshop Version: 21.2.1 Nvidia Quadro RTX4000 (driver 451.77) It recognises the card at first after launch, then I notice that scrubby zoom isn't working at some stage, check the preferences and it says no card recognised. 
Known Participant
July 22, 2020
I read so many comments about graphic cards still not working I don't bother to update my PS right now to "downgrade" it right after again. 

Have to consider if I buy a new pc and an up-to-date graphic card or just a new graphic card that still works with my old pc. Too bad I invested in 32 GB RAM 3 weeks prior to the update, would have made this decision almost a no-brainer 8-/
Known Participant
July 22, 2020
Would be cool if there would be a hint 8-/ I wasn't aware, that everything is gone when I click on the available previous version. Otherwise I would have uninstalled it first and clearly saved my stuff. Since it always worked the other way around I didn't gave it much thought. 
Participating Frequently
July 22, 2020
This problem wasn't fixed I think.

In the patch notes of 21.2.1 they don't say anything about fixing it.
Participating Frequently
July 22, 2020
You have to uninstall PS manually from the Adobe Cloud first. The Adobe Cloud will ask if you want to keep your preferences saved, than you answer yes. Next time you install PS your things should still be there. It worked for me.

I remember it worked for me a while ago, but just to be sure, make sure you have a backup of them.

If you just click to install a previous version without uninstalling first you will lose everything. It's quite bad that it works this way and makes no sense. But well..


Inspiring
July 22, 2020
I guess you're having the german installation installed and want to use the english workspace, right?
Have you tried to rename the "tw10428_Photoshop_de_DE.dat" into something else like "tw10428_Photoshop_de_DE.dat.bak"?
Photoshop should be giving you then the english wokspace, including the english layer names.
That fixed it for me.

Btw. is there a way to save all the preferences, actions, brushes etc. before up- or downgrading PS?