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Ged_Traynor
Community Expert
Community Expert
June 17, 2020

P: Not detecting older GPU's

  • June 17, 2020
  • 171 replies
  • 9349 views

I have a AMD HD8490 GPU and installed Photoshop version 21.2 and the GPU is not been detected, I'm not alone as I've come across other people with the same issue on the Photoshop community forum.
Reverting back to 21.1.3 fixes the issue
Why does Adobe release updates to fix bugs and then break something else with the same update.

This topic has been closed for replies.

171 replies

Participating Frequently
July 21, 2020
21.2.1 is not detecting GPUs on any of my systems also.
bezuma
Participating Frequently
July 21, 2020
Also updated to 21.2.1 and PS still doesn't detect GTX 970 (2015 release), athough Illustrator recognized the graphics card in the latest release. Hoped very much that Adobe would fix this, had to go back to 21.1.3
Unfortunately, mentally I'm already buying a more powerful and, accordingly, expensive kit
Participating Frequently
July 21, 2020
MIne still not working with 21.2.1 either.
Known Participant
July 21, 2020
I just got 21.2.1 and it is still NOT working.  Same.  What about you all ? 
Known Participant
July 21, 2020
Haven't noticed problems with LR yet but I won't rollback there.

Hopefully it works in PS for mine too - the rollback to the previous version did cost me 2 painful hours... all my preferences, shortcuts and (some unsafed) actions and brushes were gone - it literally installed the previous version like I never had photoshop before. Nightmare. Had to find all my brushes, textures and actions and re-record or re-write some actions again I hadn't saved (sometimes they are in English and my German PS doesn't translate the English layer names so I have to replace that part with my German version). 
Inspiring
July 21, 2020
Great news, thank you!
So I guess the updates für ACR and Lightroom (which do have the exact same problem) will be available soon as well?
Ged_Traynor
Community Expert
Community Expert
July 21, 2020
This issue has been fixed in version 21.2.1, Photoshop is now detecting my Nvidia GPU

Inspiring
July 14, 2020
I have an Nvidia RTX 2080 Ti which is a newish card and 21.2 doesn't detect it.  When I roll back to 21.1.3, it detects it just fine.  

On Windows 7 64 bit.
June 26, 2020
My case has already been sent to india and has been confirmed as bug. 
Legend
June 26, 2020
Mark Dahm from the team may reach out to a few of you directly to get more detailed information and try and build.