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Ged_Traynor
Community Expert
Community Expert
June 17, 2020

P: Not detecting older GPU's

  • June 17, 2020
  • 171 replies
  • 9348 views

I have a AMD HD8490 GPU and installed Photoshop version 21.2 and the GPU is not been detected, I'm not alone as I've come across other people with the same issue on the Photoshop community forum.
Reverting back to 21.1.3 fixes the issue
Why does Adobe release updates to fix bugs and then break something else with the same update.

This topic has been closed for replies.

171 replies

Ged_Traynor
Community Expert
Community Expert
June 26, 2020
Cheers Jeffrey
davescm
Community Expert
Community Expert
June 25, 2020
Thanks Jeffrey
Dave
Inspiring
June 25, 2020
If it was not a bug, they should have updated their requirements spec, and a warning before installation, end of story.
But if it turns out that Adobe decides to update "lately" the requirements for 21.2... besides the money question, what about environment then? vendors forcing buying a card of the same year just because "we need to buy more stuff"? Sure... meanwhile 38°C in Siberia this week, highest peak ever recorded.
Hopefully they won't chose this way.

PS::Chuck
Adobe Employee
Adobe Employee
June 25, 2020
There are no lines for glgpu. That could be a driver issue. Is there a file like nvoglv32.dll or nvoglv64.gll in your \windows\system32 directory or one of the subdirectories? It's odd to see OpenCL results in the sniffer report but not OpenGL. It could point at busted OpenGL drivers and falling back on to the microsoft reference driver, which only supports OpenGL 1.2. If so, you'll need to reinstall drivers. 
Legend
June 25, 2020
The engineering team is looking into this.
Participating Frequently
June 25, 2020
Goyko Kleensang: Actually, I have been saying that for several "posts"
davescm
Community Expert
Community Expert
June 25, 2020
Ebay ?????    The current RTX Titan is a 2018 card as is the RTX2080Ti - are you suggesting they are not up to running Photoshop and are only available on ebay?
So once again, until Adobe staff confirm that this is either a simple bug in Photoshop or sniffer.exe or indeed is a new hardware minimum requirement we should not be suggesting that folk go out and buy 2020 GPUs (if for no other reason than the latest NVidia cards are 2018/19)
Dave
June 25, 2020
NOW we're talking 😉
Participating Frequently
June 25, 2020
The problem is something within the Photoshop upgrade; I think that is pretty clear. I hope that Adobe is burning the midnight oil trying to figure this out!
Ged_Traynor
Community Expert
Community Expert
June 25, 2020
OK explain to me how a GTX1080 card release date 2016 works with 21.2 and a 2018 card doesn't, considering they both use the same Nvidia driver
As I mentioned before do you really expect people to upgrade they're GPU's to 2020 cards so they can run Photoshop 21.2 when older cards work fine with 21.1.3
And you think your comment was OK
"Upgraded? To 2018?  This is, you must know, 2020. You must have purchased that on E-Bay"