P: Not detecting older GPU's

Latest update (Version: 21.2.0) does not detect Graphics Processor although it is listed in my System info (NVIDIA Quadro 2000).
As a result I cannot use the Rotate View tool and probably many other functions too.

I reinstalled the previous version to check and this worked fine. I reinstalled the latest version and the problem showed up again.



Here is the first part of my system info.
 I hope someone can help me.
Thanks

System Info (first part)

Adobe Photoshop Version: 21.2.0 20200604.r.225 2020/06/04: 02a81f3015  x64
Number of Launches: 6
Operating System: Windows 7 64-bit
Version: 7 SP1 6.1.7601.18939
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3296 MHz
Built-in memory: 32718 MB
Free memory: 20674 MB
Memory available to Photoshop: 29962 MB
Memory used by Photoshop: 69 %
ACP.local Status:
 - SDK Version: ^0
 - Core Sync Status: Unknown
 - Core Sync Running: Unavailable
 - Min Core Sync Required: Unavailable
ACPL Cache Config: Unavailable
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=-1920, bottom=1200, right=0
Display: 3
Display Bounds: top=0, left=2560, bottom=1200, right=4480
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=0
NumCLGPUs=2
NumNativeGPUs=0
clgpu[0].CLPlatformVersion="OpenCL 1.1 CUDA 4.2.1"
clgpu[0].CLDeviceVersion="1.1"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=1073
clgpu[0].CLName="Quadro 2000"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLBandwidth=3.300000e+10
clgpu[0].CLCompute=131.493338
clgpu[1].CLPlatformVersion="OpenCL 1.1 CUDA 4.2.1"
clgpu[1].CLDeviceVersion="1.1"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=1073
clgpu[1].CLName="GeForce GT 520"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLBandwidth=8.000000e+09
clgpu[1].CLCompute=36.699058
License Type: Subscription
Serial number: 91190462648435898016
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\Ronald\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  F:\, 111.8G, 102.7G free
  E:\, 55.9G, 55.7G free
  G:\, 12.0G, 6.91G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

What I am thinking is that there is the possibility that a conflict with some GPU circuits was inadvertently introduced by that 21.2 update. It is also possible that, when identified, the problem would be more efficiently resolved by making changes to Photoshop that would not require everybody to spend $$$ on new cards. I guess my point is that this MIGHT be the result of that sort of software vs hardware conflict. BTW, I have not gone to 21.2 yet, and am now pretty cautious about doing so. I considering this, I just took a look at my OWN video card model and am embarrassed to say that it dates from 2012!

"Would you be willing to consider TRYING a newer card?"
So your suggestion is that people go out and purchase new GPU's to address an issue that Adobe created.
That would mean that people owning a MAC would have to buy a new MAC to resolve the issue, seriously.

"Would you be willing to consider TRYING a newer card?"
So your suggestion is that people go out and purchase new GPU's to address an issue that Adobe created.
That would mean that people owning a MAc would have to buy a new MAC to resolve the issue, seriously

I have just seen someone having the same issues as above with an NVidia GTX1060 (a 2016 card) , as posted by Ged in his link to the communuty forum.  I run a GTX 1080 (also a 2016 card from the same series) but I have no issues on my system. The GPU is seen by Photoshop 21.2 and the GPU functions all work.
The lower spec GTX 1050 is specifically listed in the Photoshop system requirements.  So please consider the Nvidia GTX10xx 2016 series tested.
There is something else amiss here outside of just the age of the GPU as folk are also reporting sniffer.exe crashes and anomolies such as those listed by JJMack above. We need to get to the bottom of that before sending folk out to purchase new GPU cards.

Dave

Ged":
If we had the capability to post PM on here, I would prefer to respond to you that way. I have 40 years in the industry, so I guess my whiskers are a bit longer than yours. Nonetheless, your "disinvitation" is out of line and will be ignored.
Stay well!

Perhaps this is a "mouse in the Coke bottle" situation.  

To wit: decades ago, suit was brought against Coca Cola Bottling Company by an aggrieved plaintiff, alleging that, after quaffing half of a bottle, it was discovered that a carcass of a very dead mouse was inside.

Sensing a major risk, perhaps even turning into Class Action, lawyers for Coca Cola brought in expert after expert, testifying how the mouse would not fit into the small neck, that the mouse would have been detected because that bottle would weigh slightly more before being filled and would have been rejected, that the mouse would have been purged in hot washing the bottles before filling. Even animal psychologists took turns testifying for the defense.

Throughout, plaintiff's attorney sat silent, did not cross examine.

Final argument time came. After two days of listening to defense summation, it became plaintiff's turn. That barrister simply stood, turned to judge and then jury, and held aloft the bottle containing Quantity One- decedent rodent. Then he sat down.  Judgement for the plaintiff.

So: your Dead Mouse might be the fact that, Specs from Adobe notwithstanding, you still have the problem.

21.2 is a very recent release. Perhaps Adobe is just now receiving feedback from the field that there are GPU issues and will update their specs.

Would you be willing to consider TRYING a newer card?

Will you please stop posting on this thread as it's clear to me you haven't got a clue about the issue at hand.
As Dave mentioned below that card is supported by Adobe and should work, it's an issue with the current version of Photoshop.
Your comments are totally unhelpful
Why don't you check out the Adobe Photoshop Forum to see the issues people are having with this update.
I'm an ACP and I help out on that forum, I also have 25 years experience working as an IT tech support engineer and I have never come across such buggy updates in any software and trust me I have experience in lots of applications.
https://community.adobe.com/t5/photoshop/bd-p/photoshop?page=1&sort=latest_replies&filter=al...

But given that Adobe lists the RX480 as supported and states that
If your cards is not listed above, but meets the following requirements, you can assume that it works with the latest version of Photoshop:

• The card was released in the year 2014 or afterwards
• It has the minimum amount of graphics processor VRAM required for Photoshop (512 MB). The recommended amount of VRAM is 2 GB or more, though.

https://helpx.adobe.com/uk/photoshop/kb/photoshop-cc-gpu-card-faq.html
Then it is a reasonable assumption that the RX580 should indeed be recognised in 21.2 just as it was in 21.1.x

Dave

David Solena: That Radeon RX 580 dates from 2017... so, powerful as it actually is, it is not a current tech GPU... You just MIGHT want to ask Adobe whether that card is actually supported or recommended.