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Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
June 17, 2020

P: Not detecting older GPU's

  • June 17, 2020
  • 171 replies
  • 9423 views

I have a AMD HD8490 GPU and installed Photoshop version 21.2 and the GPU is not been detected, I'm not alone as I've come across other people with the same issue on the Photoshop community forum.
Reverting back to 21.1.3 fixes the issue
Why does Adobe release updates to fix bugs and then break something else with the same update.

    This topic has been closed for replies.

    171 replies

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    Z
    Zain PS
    Participating Frequently
    September 28, 2020

    I just solved it for myself by reverting back to 21.1.3 after reading about it in another thread a few minutes ago because I was still having issues with my GTX 960 GPU not being detected and advanced features grayed out (scrubby zoom, opencl, lighting effects, etc.) while it was alright a few months ago. So that means no fix yet, lets see!

     

    For now, 21.1.3 is working superfast with all the advanced features.

    Z
    Zain PS
    Participating Frequently
    September 28, 2020

    I just solved it for myself by reverting back to 21.1.3 after reading about it in another thread a few minutes ago because I was still having issues with my GTX 960 GPU not being detected and advanced features grayed out (scrubby zoom, opencl, lighting effects, etc.) while it was alright a few months ago. So that means no fix yet, lets see!

     

    For now, 21.1.3 is working superfast with all the advanced features.

    F
    FeedbackCommunityMember
    Inspiring
    September 19, 2020

    Any idea on how the fix is going?

    D
    dgrainger
    Participating Frequently
    September 2, 2020
    Philip Chong:  you wrote "What I am asking is Adobe should enable it"

    That is exactly what I was trying to convey: there comes a point where the corporation must decide whether to spend the dollars to try  and keep the wheels on Old Betsy forever in order to accommodate a tiny population of customers, whose hardware version is old.

    Perhaps you would support the idea for the company to offer custom alteration to enable use of old stuff but charge you at cost the thousands of dollars that takes? I sure wouldn't! That would cost more than buying a LOT of new PCs!
    C
    chong67
    Known Participant
    September 2, 2020
    What I am asking is Adobe should enable it.  Let us decide that our hardware is old enough and we should move on.

    Right now I am using two version of PS.  The latest version because I cannot get into the 360 world because of the GPU hardware disabled.

    Then I am using the third version earlier where I can get into the 360 world in PS.

    Isn't this fun ???
    D
    dgrainger
    Participating Frequently
    September 2, 2020
    Philip Chong:  It is a matter of responsible corporate governance. You must understand that support for (including tech support) people using older software versions or older hardware is (1) costly, and (2) has an ever diminishing audience and almost no addition to the revenue stream.

    The reality is that the life cycle of new computers in terms of tech obsolescence is very short. Unfortunately, users on limited budgets DO get squeezed as things evolve and their systems need upgrade. Watch the new product releases hitting the market this fall! There will be many, and many new components .
    T
    tonyr40112440
    Participating Frequently
    September 2, 2020
    I don't think that this is about older GPUs. If it was deliberate, Adobe would have announced it or changed the system recommendations. I think the thread title is wrong. There are just some circumstances where the software now no longer detects GPUs.

    And they don't seem to be bothering to fix it very quickly.
    C
    chong67
    Known Participant
    September 2, 2020
    Why not support older GPU?  We are not going near Windows 3.11 yet? Older, not oldest. Gee wheeze!
    D
    dgrainger
    Participating Frequently
    September 2, 2020
    Philip Chong: You have posted this MANY times, never with any constructive comment, and always with a back-hand comment such as this time where you said "Adobe always break things with every update. What type of company is this?"

    Those remarks add exactly nothing to the discussion and are likely to result in zero response from Adobe.

    You also make the presumptive statement that what you are reporting is an actual Bug, when it is very likely that it is not and that older machines need to keep up with the software world.
    C
    chong67
    Known Participant
    September 2, 2020
    Is Adobe going to fix this GPU thing?  They also need to fix this : when I go to the 360 world, I have to drop to 8 bit.  In 16 bit, its over saturated. This bug has been there for years!

    Adobe always break things with every update. 

    What type of company is this?
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