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docinbc
Known Participant
September 22, 2016

P: Not printing in macOS 10.12 Sierra

  • September 22, 2016
  • 221 replies
  • 2875 views

Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

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    221 replies

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    SolonPhotos
    SolonPhotos
    Participating Frequently
    October 12, 2016
    Another week has gone by and STILL Adobe has not found a way to let Photoshop CC print to a professional wide format printer under Sierra.  How many thousands of photographers - besides me - find this to be ridiculous ?  My work flow is restricted and I have  wasted days, not hours, in patching together some hardware that can go back to El Capitan ..... And we all pay big buck$ to rent this software each month.
    F
    FeedbackCommunityMember
    Inspiring
    October 9, 2016
    Still no fix for a very fundamental function of the product?

    Photoshop is supposedly a premium product at a premium price.

    I feel I am paying for the reliability and service for a Mercedes and
    getting a Yugo!
    R
    rebeccag12146393
    Participating Frequently
    October 9, 2016
    Same issue
    A
    ANtonio10827589
    Participating Frequently
    October 7, 2016
    I had to uninstal PS 2015.5.0 and instal again. Now I hae the 2015.5.1. The same problem with lightroom, I had the .6 version and no update showed. I uninstal Lightroom, instal again and now I have the .7 version.
    D
    docinbcAuthor
    Known Participant
    October 7, 2016
    Jeffrey, neither of the two methods reveal a 15.1.2. The latest update posted as of this message is 15.1.1. 
    SolonPhotos
    SolonPhotos
    Participating Frequently
    October 6, 2016
    No - it says that the installer file may be damaged.  It is 1.38 GB and  it did not open. 
    J
    J453
    Legend
    October 6, 2016
    You're downloading from the Creative Cloud desktop app?

    See this document for troubleshooting not seeing updates: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

    If you download the update directly from here, does it install? https://helpx.adobe.com/photoshop/kb/uptodate.html#NotConnected
    D
    docinbcAuthor
    Known Participant
    October 6, 2016
    Thanks, Jeffrey, keeping us up to date is very much appreciated.
    A
    ANtonio10827589
    Participating Frequently
    October 6, 2016
    Sorry, but I don't see even the version 2005.5.1. I am still blocked on 2015.5.0. This is what I have and no update is in creative cloude.

    Adobe Photoshop versione: 2015.5.0 20160603.r.88 2016/06/03:23:00:00 CL 1078833  x64Sistema operativo: Mac OS 10.11.6
    J
    J453
    Legend
    October 6, 2016
    There is 2015.5.2 update. The current version is 2015.5.1. You can confirm you have the latest version by going to Help > System Info.

    A fix for printing issues in Sierra is forthcoming but I can tell you the version # is not 2015.5.2.  I will update this thread once an update is available.
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