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docinbc
Known Participant
September 22, 2016

P: Not printing in macOS 10.12 Sierra

  • September 22, 2016
  • 221 replies
  • 2875 views

Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

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    221 replies

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    SolonPhotos
    SolonPhotos
    Participating Frequently
    October 6, 2016
    ERROR: The session key that you entered is not valid. 
    Back
    B
    blasbulk
    Participating Frequently
    October 6, 2016
    Here is a link, but it probably will not work. Agent doing something on the computer.

    https://screen.share.adobe.com/check_access_key?access_key=bd79d403b7ace9230958301f928cfcfe
    SolonPhotos
    SolonPhotos
    Participating Frequently
    October 6, 2016
    Can he/she send it to me ?
    B
    blasbulk
    Participating Frequently
    October 6, 2016
    Agent of online chat support sent me a link.
    F
    FeedbackCommunityMember
    Inspiring
    October 6, 2016
    Not seeing an update yet also.  Does it take a while for it to be distributed through creative cloud?
    SolonPhotos
    SolonPhotos
    Participating Frequently
    October 6, 2016
    Where did you find 2015.5.2 ?  My creative Cloud shows NO update ....
    A
    ANtonio10827589
    Participating Frequently
    October 6, 2016
    I went back to El Captan and the release of PS is 2015.5.0. Why I don't see any update? Is it 2015.5.1 or.2 just for Sierra?
    B
    blasbulk
    Participating Frequently
    October 6, 2016
    Hello, I installed PS update to 2015.5.2 and W O R K I N G !!!

    GREAT, many thanks.
    D
    docinbcAuthor
    Known Participant
    October 5, 2016
    Thanks, Jeff, just confused. None of this is easy for your customers and I know for me it was maddening to get a run around from customer support. Speaking only for myself it is difficult to tell my customers that they have to wait because I am having an impossible time printing their images (wow, 2 weeks since my original post) I work with a few fine art photographers who pay very well for photographs that are printed they way we want them to print for individual installations. I use three different Epson printers and none of them is working properly with Photoshop and Sierra. Now I know that I was stupid to have upgraded to Sierra so fast, but if I and others hadn't done so, apparently Adobe would still be unaware of the problem. Catch 22.

    I know your engineer is probably feeling the pressure, but so is everyone else in this strange food chain. Obviously, PS & LR are different apps, despite their similarities, so I don't doubt he/she has a challenge finding the bug.

    What would help out a whole lot is someone just making the effort to keep the "guys in the band", your customers, up to date. I'm sure most any of us would be only too happy to test any fixes you might wish to try ... I certainly would.
    D
    docinbcAuthor
    Known Participant
    October 5, 2016
    Won't cut it with customers.
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