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FeedbackCommunityMember
Inspiring
April 22, 2020

P: Photoshop 2020 + Wacom tablet problem: jumping elements

  • April 22, 2020
  • 49 replies
  • 3376 views

After the update to Photoshop CC 2020 (now 21.1.2), there are problems with working on the Wacom tablet: elements (especially smart objects and layers grouped in group folders) jump back and forth when moving and cannot be placed precisely.

This happens on several computers with different tablets.

This does not happen with other programs (inkluding Photoshop 2019, Adobe Illustrator CC 2020, Indesign CC 2020, Open Office, operating system and including Photoshop 2019).

The mouse is working proper.

 

View example:

https://www.dropbox.com/s/ws1k63n9epfcxfg/wacomspringen3beispiele.mp4?dl=0

 

I had called the Adobe support before and was finally referred to Wacom. After writing extensively with Wacom Support and performing various tests without success, I was referred back to Adobe (because the problem is only in Photoshop) and write with the Adobe support again – but without result. Now they send me to the forum.

 

My Setting (s):

 

x Wacom Intous 4 XL (PTK-1240)

  And also: Wacom Intuos Pr M (PTH-651)

x IMac Retina 5K 27 'late 2015 (32 GB RAM / AMD Radeon R9 M395X 4 GB) + 2nd 27" Monitor

  And also: Mac Book Pro Retina 15' mid 2014

x Mac OSX 10.15.4 (Catalina)

x Current Photoshop version CC 2020 (21.1.2)

x Current Wacom driver 6.3.38-3 (with all necessary settings in the »Security« system settings, as necessary and recommended: Approval for the driver: »Accessibility«, »Imput monitoring« ...

 

What was tried to fix:

x Set up a new clean user account on the IMac

x Reset Photoshop CC 2020 Preferences

x Working in Photoshop with GPU and without GPU support

x Installation of the older Wacom drivers version 6.3.37-3

x Repeated installation of the current Wacom driver version 6.3.38-3

 

All attempts had no effect.

 

Since Photoshop 2019 on Mac OS Catatlina is no longer fully supported, I urgently need a solution. Imediately I'm very frustrated and I hope, someone could help me.

Does someone have a similar setting, similar problems, an idea?

THX a lot for any help!

Hubertus

    49 replies

    C
    CARTUNA GREETINGS5FFB
    Participant
    November 17, 2021

    Exactly the same problem here: jumping elements with wacom tablet. Any update?

    C
    C0t0n
    Participant
    October 7, 2021

    Any recent update on this ? I don't seem to be able to find a solution. 

    I have an Intuos Pro M and every time I release an element it jumps like in your video.

    Thanks.

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    April 7, 2021

    Hey @ MuddiMids: The answer is no, unfortunately. But I will update in the next days to the newest photoshop version - @chad@zewg.com_Rolfs made a little bit hope that with this version could be solved the problem... With which version do you operate?

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    April 7, 2021

    *HubertusausBerlin Hey! I have been looking for an answer to this problem for the past week. Recently bought the Wacom Intuos Pro (medium). Have you been able to trouble shoot this?!

    the nobody
    the nobody
    Participant
    March 10, 2021

    Hi @chad_rolfs , yeah 
    OS: Catalina 10.15.7
    PSD: 22.2.0

    Wacom: Intuos pro small (6.3.42-1)

    Many thanks, looking forward to hear from you.

    Best

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 26, 2021

    Wow - but that sounds very hopeful! Great! Many Thanks! I'm really looking forward to the next update!

    chad.rolfs
    chad.rolfs
    Participating Frequently
    February 26, 2021

    We're very close to releasing a fix for this based on what we've been able to repro, but we've also learned it's not really fixed until you confirm on your setup which, in some cases, can be wildly different from what we have.  The next update should have the fix but I legally can't give you a date unfortunately.

    chad.rolfs
    chad.rolfs
    Participating Frequently
    February 26, 2021

    Thanks for the video (very helpful) @fernando rodriguez 

    I will see if I can reproduce this.  Can you give me the technical details of your setup: OS you're running, Wacom driver version, and Photoshop version?  Thanks!

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 26, 2021

    @chad_rolfs - has there been any new feedback from the developers in the meantime? Could they find a solution perhaps? Greetings, Hubertus

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 26, 2021

    @ fernando rodrigues. Thanks for your hint Fernando. But your problem is clear different (see topic - this is about jumping elements when moving with the Wacom pen) - the best thing to do is to open an own topic!

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