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jjaylad
Known Participant
November 7, 2020

P: Photoshop 22.1.0 - Program Error using Spot Healing tool and using Select and Mask

  • November 7, 2020
  • 121 replies
  • 3056 views

Repeatedly ...even after restarting PS and/or rebooting laptop, I try to use the spot healing tool and incessantly get this popup:

"Could not complete your request because of a program error"

 

All I can do is click the OK button and then continue until a minute or so goes by and I get the same thing happening again. Another buggy update???

 

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    121 replies

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    A
    Andrew_Sender
    Participating Frequently
    December 31, 2020

    Hi *psdweasel ,

    We're sorry for the issue and frustration you are enduring. 

    Would you like to participate in our PreRelease program?  It would be the latest Photoshop with a fix to your issue.

    A
    Andrew_Sender
    Participating Frequently
    December 31, 2020

    Hi *Sky Alsgaard and *Justin Perry 

    We're sorry for the issue and frustration you are enduring.  Can you try re-installing version 22.0.1 in the mean time?  Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

    Additionally, would you like to participate in our PreRelease program?  It would be the latest Photoshop with a fix to your issue.

    A
    Andrew_Sender
    Participating Frequently
    December 31, 2020

    Hi *pip 

    We're sorry for the issue and frustration you are enduring.  Can you try re-installing version 22.0.1 in the mean time?  Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

    Additionally, would you like to participate in our PreRelease program?  It would be the latest Photoshop with a fix to your issue.

    Also what is Nik efex?  Is that a plugin or preset?

    A
    Andrew_Sender
    Participating Frequently
    December 31, 2020

    HI @AlicynDrew and @Migien48 ,

    We're sorry for the issue and frustration you are enduring.  Can you try re-installing version 22.0.1 in the mean time?  Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

    Additionally, would you like to participate in our PreRelease program?  It would be the latest Photoshop with a fix to your issue.

    A
    AlicynDrew
    Inspiring
    December 31, 2020

    I don't like the patch tool because I work on a blank layer. I'm just finding other ways around it but frustrated

    inekem1948
    inekem1948
    Participant
    December 31, 2020

    Still the same problem here.

    F
    FeedbackCommunityMember
    Inspiring
    December 31, 2020

    @AlicynDrew  Not sure how much it helps, but I've found the patch tool to still work OK. It's slower, but allows me to get my work done.

    A
    AlicynDrew
    Inspiring
    December 31, 2020

    I'm getting the error again today and can't get past it. This is really killing my ability to get things done. I've tried turning layers on and off, restarting PS. I might get in one heal and then it fails again

    another thing that happened this morning was I could not adjust the size of the healing brush. The brush settings were grayed out and the brackets did nothing

    F
    FeedbackCommunityMember
    Inspiring
    December 31, 2020

    I have this problem, it's very annoying and I've wasted 2 days. I have also problems with my Nik efex, which have not been solved by purchasing the newest version. 

    F
    FeedbackCommunityMember
    Inspiring
    December 31, 2020

    I am also having this issue and would be happy to help. 2019 iMac using Big Sur Version 11.1

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