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Known Participant
November 7, 2020

P: Photoshop 22.1.0 - Program Error using Spot Healing tool and using Select and Mask

  • November 7, 2020
  • 121 replies
  • 3056 views

Repeatedly ...even after restarting PS and/or rebooting laptop, I try to use the spot healing tool and incessantly get this popup:

"Could not complete your request because of a program error"

 

All I can do is click the OK button and then continue until a minute or so goes by and I get the same thing happening again. Another buggy update???

 

This topic has been closed for replies.

121 replies

Participant
December 22, 2020

Is there a bug fix for this yet?

Inspiring
December 21, 2020

Same problem here with the healing and spot healing brush. In the beginning of the evening it worked fine after some spot healing I started to get the program errors.

After this I started to use the healing brush and after about 15 minutes and some program errors I couldn't heal anymore and always get a program error.

Restarting photoshop, restart Windows, resetting Photoshop settings, disable Graphics Processor,  didn't solve the issue.

Only solution I found is:

- Reduse the canvas size to 4000px max length

- or do not use more then 2 layers with sample setto current and below.

- or set image mode to 8 bits/channel

- or use only healing brush with sample to current layer.

Hope it will be solved soon. to go back to an older version is mmm for me going back to older bugs.

Inspiring
December 21, 2020

Yes, tried it out with PS 2020, version 21.2.4

No problems there

jjayladAuthor
Known Participant
December 21, 2020

Was that workflow successful in previous versions?

Inspiring
December 21, 2020

I was getting the "Program Error" message when trying to save a file that I had created using a PSD formatted file from Procreate. I was trying to drag layers from the Procreate/PSD file into my new file but the dragging wouldn't work, and clicked-on layers disappeared. Copying and pasting the layers worked, but the "Can't save because of a program error" turned up when I tried to save.

Inspiring
December 19, 2020

Also experiencing this issue as well. Brand new system a build with fresh Windows and Photoshop install, never had this issue before this version. "Could not complete your request because of a program error" every few clicks while using all healing tools, intermittently while using the stamp tool, and occasionally while saving. 

Also I can make a new post if necessary but also having severe issues with Wacom tablets; file window jumping around, rotating randomly, pointer moving sporadically (tested 3 different tablets, same results). 

Downgrading to an older version until these issues are fixed, seems like some others have had good results with that.

Participant
December 19, 2020

Another User with the same issue.

Running version 22.1.0 20201125.r.94 2020/11/25: 4b16c876033  x64.

Luckily I don't have to face the wrath of any clients. I can understand the frustration of others  with this. I've only a few competition entries at risk not my lively-hood.

When it works PS and in particular the context aware spot removal tool is excellent.

Twice this week I've got close to the end of a complicated edit when the message  "Could not complete your request because of a program error" popped up.

Given the number of posts here, I'd have thought that you could replicate this.

Happy to demo the problem if it helps get this sorted.

Fabiantech
Inspiring
December 19, 2020

Very well put. me (too) invested so many years of my professional life into mastering this software. Since PS v1.0. Driving not few customers towards Adobe through my seminars and teachings. I'd even say, PS has become an extension to myself. Naturally not being happy with the mid/long term prospect of having to relearn/rethink/switch software.

And it somehow feels absurd: It's the USERS like us/me who are yearning, that PS has a future. While it's ADOBE who seems to be trying hard to become the Kodak of photo-software.

All seems to have started with Cloud version, concentrating on short-term profit, milking customers, investing in shiny new features but neglecting to modernize core components. Neural filters are cool, but would be even cooler, if I could do basic retouching with standard tools, that are 100% working...

Okay, it's not Adobe's fault to struggle with aged code, naturally the software is old and carries 'historical' baggage in it's code. Every software designer knows how messy old software becomes after several rounds of programmers working on it simultaneously...

But ALL THE MORE it would show long-term vision of senior product managers to invest into revamping core components NOW, not when it's too late.

That is, maybe it IS already too late?... Anyway, maybe - HOPEFULLY - this repeated v22.1 update desaster at last galvanizes people at Adobe who have some say within the company and aren't merely trying to keep customers happy on forums. And are able to change course ASAP.

Adobe, don't just browse over & ignore messages like that, try to transfer to strategical department. (That is, if you care as much as I do about the future of the software...)

But let's not be so negative, but constructive for a second:

Why not start a (payed!) beta-testing program? Obviously you stopped doing that, obvisouly the last versions were rolled out without more than superficial testing. IMO good beta testers would be an extremely valuable asset you urgently need now.... I'd even say: DESPERATELY need now...

Hint: It wouldn't be too hard to find people like that. You'd even find them here on the forum... ^^

Inspiring
December 19, 2020

I can't seem to do anything now on photoshop 22.1, no matter what image I open any tool that I try I get the same error "Could not complete your request because of a program error". I can't even create a new layer or anything. Also any time I try to update it doesn't go past 5% then crashes saying "update failed" for no reason. Tried restarting my computer but no luck. Super frustrating. 

Inspiring
December 19, 2020

I would be very happy to help you if you give me a full refund of the past year (version 21 was just a disaster, totally unusable) and a free subscription from now on.

I guess that 10$/month for a professional beta tester is a deal, don't you think?

I love this software and it's just a pain to see how the development of this wonderful program got worse and worse, not counting that feeling of fear with every single update (will it work? will I be able to work or just spend my entire day trying to figure out fixes?).

I repeat: I'd love to help and rescue this software from this decline, but Adobe has to do it's own part, and pay for the time spent (or lost..) by me/us.

p.s. I own a copy of Photoshop CS6, and now that even old tools no longer work as expected (liquify on transparent pixels, and not remembering the content of smart layers), it's very easy to go move back to the good old CS6, anytime.