P: Photoshop 22.1.0 - Program Error using Spot Healing tool and using Select and Mask

Thanks Warren! Will get you added.

@JeffreyTranberry I'd help too if it would fix the issue. 

By the way, for EVERY last "update" I was able to find the bugs/program errros within the first minutes after installing it. If you had ppl like me as paid beta-testers (and asking for feedback before you roll out anything "improved"), all these desasters of the last updates would never have happened.

@JeffreyTranberry I regard this as an insult. Being asked to do your work without being paid? And framing this as an act of doing good for us?

First you dump quality control, allow sloppy programming without logging or debug information (a no-go in modern software development).

Then you want us to do unpayed beta-testing to fix your shortcomings?

By helping you NOW on an unpayed basis, we would CEMENT this horrible fashion of outsourcing beta-testing to customers.

The very least would be to offer e.g. one year free subscrpition. (Don't get me wrong, I personally don't need the money. I just think this would be a DECENT thing to do.)

Thanks Orion. Will send out invites shortly.

Hi Jeffery,

sure thing, anything to help get this fixed.

Orion

Sorry you're having trouble. The program errors seen in 22.1 have been difficult to reproduce and track down. Please know that  our entire engineering department is focused on these program errors. We’d like to create a special build that we can send to users to get additional information. Would you be willing to help us by testing this build and providing us additional logging thats generated? Please add a comment if you're interested and I'll have the team send out an invite.

If you are not interested in trying out the above prerelease build:

For current workarounds see Program error when saving files

If that doesn't solve your problem, roll back to the previous version of Photoshop.

See Revert to the previous Photoshop version

@JeffreyTranberry 

At first glance your message seems to be forthcoming, engaging and cooperative.

But actually it seems sad and a bit like a confession of failure to me:

• It's an obvious bug. Showing up only minutes after installing the new version. Reported by countless pro users.
• IMO it shows that you do absolutely ZERO quality control or testing before rolling out a new version.
• It shows that you treat us as (paying, not paid) beta-testers.
• It's NOT fixable by reinstalling/resetting prefs etc. It's disgusting that Adobe asks us do things like that, wasting the life time of countless of it's users.
• By the way, it's a feature of acutal and good tech-support to understand the reason of problems/errors, not just unspecifically and always suggest "Please reinstall PS." I do not need tech-support to enlighten me with the idea that I could reinstall the software.

Anyway, sorry for the longish message, I still think it's your job...

• to do basic tests before rolling out "updates"
• research problems instead of asking us users to do the beta testing for you

IMO it's the OPPOSITE of real tech-support to continue suggesting actions to us users which just waste our life time (like even reinstall the operation system; even days after the bug was well-known on forums, and obvious that it was not due to wrong user settings or machine configuration....).

(I personally wouldn't be very happy with this kind of quality control - or better: lack of it - and update policy even if it were FREEWARE. But treating customers like that with a PAID software is beyond words...)

Sounds a bit harsh? Well, consider the background: This is going on for months. I still remember vividly rolling out a version with completely broken liquify (on 16bit images)... Just totally unacceptable, if you want yourself to be considred as aa reliable and capable business partner by professionals in the long-term future.

I too have also just started receiving this error after the last update. It occurs when just using the healing brush on an empty layer whilst retouching. The error message pops up randomly after a few strokes.

@Flo I truly hope that your message reaches the right people. Well said.