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Giulio Zanni
Participant
October 26, 2021

P: Photoshop 23.0 crashes when trying to use touchscreen

  • October 26, 2021
  • 112 replies
  • 22954 views

The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graph

This topic has been closed for replies.

112 replies

Participating Frequently
November 6, 2021

I have a touchscreen computer and every time I try to draw something using my stylus, it force closes. I've restarted my computer and have made sure I am updated, but it's still occurring. How can I fix this?

KStaggs
Participant
November 6, 2021

I tried this workaround and unfortunately it didn't work. I also opened photoshop with no third-party plugins running, still crashes when I draw. Please fix, this is horrible. I use a surface and don't have another method of drawing, it's the touch screen or mouse. I'll be installing an older Photoshop until the problem is resolved.

Participant
November 5, 2021

I am guessing that the attached is just an error.  I changed the file name, but still crashing, so solution is to... JUST NOT TOUCH THE SCREEN (lol).  Any updates from you fine folks at Adobe on when the real 'fix' will be coming?

 

Participant
November 5, 2021

I changed the name of the "spaces" folder per the instructions and though it is not crashing upon trying to zoom on the touch screen, PS is running at dial up speeds.  

SteffiRPhoto
Participant
November 5, 2021

@wight-st When you went back to the older version did you still experience crashes? I did, my older version is crashing, plus it is shutting down my computer. What is your experience?

Participant
November 5, 2021

im having the same issues with my surface pro

Participant
November 4, 2021

Same damn problem.  Infuriating.  

Participating Frequently
November 4, 2021

I updated my version to 23. 

I have a Dell Inspiron 2-n-1 with Active Pen. The pen works ok without crashing, but touch gestures crashes it after a few sec. It sends a crash report. I don't know where the log files are.

I disabled my GPU to see if that helped ... it didn't.

Participating Frequently
November 3, 2021

Renaming the Spaces folder "fixed" my Microsoft Surface Studio 1 from crashing when I tried to resize with a pinch.

Chad Rolfs
Adobe Employee
Adobe Employee
November 3, 2021

See workaround above.  Fix coming very soon.