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P: Photoshop 23.0 crashes when trying to use touchscreen

Forum|Forum|4 years ago
October 26, 2021
112 replies
22954 views

The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graph

Windows

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H

HannahGrace.Face

Participant

I've used Creative Cloud apps for years, and now Photoshop is the only app that closes itself after a while with no warning. No crash report window appears because sometimes it closes even when idle.

I've uninstalled Creative Cloud completely and reinstalled it and Photoshop and it still happens. All apps are up to date. How can I fix this?

Adobe Photoshop CC 23.0

Windwos 10 Pro

OS Version 19042.1288
Intel(R) UHD Graphics 750

J

J453

Legend

Sounds like the crash reporter dialog might be disabled. See the instructions here to turn it back on: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Is your device a touch screen/pen enabled device?

H

Hans5C1F

Participant

I'm having the same issue. I have a Windows Surface Studio and every time I zoom or tilt with my touch screen the program freezes up and crashes. I submitted a couple crash logs. I tried deleting, resetting preferences, and reinstalling no help at all.

J

juliank36946938

Participating Frequently

Look at the top of the page there's a working temp fix posted.

S

Skossakowski3@gmail.com

Participant

Having the same problem!! This is the worst timing I have 60 galleries to edit!

E

Elodie5C30

Participant

Hello, I am having a similar issue. I have sent a crash report. What is the current situation regarding this issue? Any fix?

M

magdak25310291

Participant

Same problem here. Photoshop freezes and crashes immidiately after I pinch the screen.

Im using Wacom 22HD and newest version of photoshop and windows 10....

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NatashaHeyland

Participant

@chad.rolfs @J453 Hi, I am having a similar problem and have submitted crash reports when photohop crashes. It seems to crash strait away whenever I try to use the touch screen. Thank you

D

defaultl9997g0eun1f

Participant

The new PS version will not allow me to use my Wacom Cintitq Pro. As soon as I zoom in or out with my tablet it crashes 100% of the time. Also, Having the Ps window open in my second monitor causes a lot of funny things to happen. For example, when on google chrome on my other monitor, I cannot type on my keyboard because it appears to access shortcuts like opening up a save window, etc. eventhough Ps is not being used/active. I did the troubleshooting by resetting my preferences, as suggested, but that didn't work. I updated all my drivers as well (GPU and Wacom). I did notice that by going to preferences on Ps and unchecking the "use gestures" my tablet no longer crashed Ps, but the zoom feature was still not working properly. I reverted back to Ps 22.5.2 and it all works perfectly. Shame that I spent my whole day with this headache due to a buggy release of Ps.

K

Kolyana

Participant

I agree 100%. Used 22.5 on saturday, no problem. used it again on SUnday and found my system had done an auto upgrade. How did I know? Aside form the differen tintro image, well crash crash crash crash every time using my cintiq wacom 24". upgraded drivers, and the only thing that worked was disabling GPD in preferences, which made everything move like mollasses. Not happening. So reverted for the first time in my subscription and disabled auto updates.

A terrible release.

J

juliank36946938

Participating Frequently

Look at the top of the page. A temporary fix has already been posted.

J

juliank36946938

Participating Frequently

There is help. There's an easy temporary fix that works posted here in this thread.

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