Skip to main content
Yustas240
Yustas240
Inspiring
December 28, 2017

P: Photoshop 23.3 opens images with everything in white color.

  • December 28, 2017
  • 150 replies
  • 77262 views

Hey!

Just updated my Photoshop to 23.3 version. And when I'm trying to open any RGB file - it opens with all layers colored in white color. Seems like RGB is not active at all.

IF I transfer it into CMYK - all good.

 

Windows 10 Home.

Below is the print screen of RGB file turned into CMYK. Cuz I was unable even to make a printscreen in RGB.

 

    150 replies

    Show previous replies
    phil180
    phil180
    Inspiring
    April 19, 2022
    Go to: Edit/Preferences/Performance/click Advanced Box…then UNTICK GPU.
    Close Photoshop & reopen…
    --
    Sent from Gmail Mobile
    phil180
    phil180
    Inspiring
    April 19, 2022
    Go to EDIT/Preferances/Performance/Advanced Settings/then UN TICK GPU
    box…close Photoshop & re open…--
    Sent from Gmail Mobile
    marcocapone
    marcocapone
    Participating Frequently
    April 19, 2022

    Hi everyone,

    this is my problem, nothing is shown on photoshop canvas.

    I definitively see something from navigator but nothing  in canvas.

    I already updated my NVidia drivers and reset preferences.

    It's also a problem for me to post screenshots because i really can't use PS 🙂

    Any known issues?

     

    Thanks

    TheDigitalDog
    TheDigitalDog
    Inspiring
    April 19, 2022

    First, try disabling GPU in the Preferences (Performance tab). Any better?
    If not, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Better?
    If not, recalibrate and build a new ICC display profile, the old one might be corrupted.
    If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.
    If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. On the Mac, that's part of the OS update(s) so if this is the latest OS version, you may need to roll back a release.
    Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html
    Also see: https://community.adobe.com/t5/photoshop-ecosystem-bugs/weird-ps-bug-psd-file-looks-messed-up/idi-p/12780573

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    M
    MoacyrSalim
    Participant
    April 19, 2022

    Every tool i use turns all image blank, and i cant see what im doing. Tried reset preferences, but it didnt work.

    M
    MoacyrSalim
    Participant
    April 19, 2022

    I'm using Photoshop V23.3

    O
    Optimistic_code5CBD
    Participant
    April 19, 2022

    Recently opened photoshop 2022 after about a week and a half to try and edit something, and noticed that once I did layer from background on an image it turned blank. I then opened old files and saw that it was blank for them all.

    I'm using photoshop 2022 and my computer has updated from Windows 10 20H2 to Windows 10 21H2 since I last used photoshop. What can I do to fix this? 

    I've attached three images, the first one is an old file, the next two are before and after of doing layer from background.

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    April 19, 2022

    Hi

    Disable this option in preferences and restart Photoshop

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      April 19, 2022

      Seven seconds Ged! 😊

       

        M
        MadelineW
        Participating Frequently
        April 19, 2022

        App version: 23.3 (just updated automatically this weekend)

        Platform and OS: Windows 10 64-bit on a Samsung desktop computer

        Problem:

        I open a JPG image in Photoshop, and it automatically opens as a background. That's fine - that's what it's supposed to do. But when I try to convert the background to a layer, the image disappears, but the layer preview says it's still there. When I try to convert the image to a smart object, same thing happens. When I add a new transparent layer with the image still on the background, same thing happens. I was able to use the paint bucket tool directly on the image while it's in the background, but if I try to use the magic eraser tool, I have this issue again. The thumbnail shows it worked, but the image is gone and the canvas is white, not transparent. All this happens whether I'm working in the image file directly or a Photoshop document. Apparently this same thing happened in 19.1 on Mac OS 10.13.2 and 10.13.3 and on PS CC 19.1.2, and in versions (don't know which version, platform, or OS) in 2020 and 2021.

        M
        MadelineW
        Participating Frequently
        April 19, 2022

        UPDATE:

        I just selected a portion of the image and pasted it into an entirely new document, and had the exact same issue as before. If I export the file to a PNG while it's showing this blank canvas glitch, the image saves the way it's supposed to, the way it looks in the thumbnail.

        JP DELVALLE
        JP DELVALLE
        Participant
        April 19, 2022

        Merci pour la mification sur le GPU,effectivement une fois décoché dans les préferences tout rentre dans l'ordre !

        phil180
        phil180
        Inspiring
        April 19, 2022
        I would guess you are getting a white blank document on your screen since
        the last
        Photoshop CC update?
        To resolve this problem go to: EDIT/PREFERENCES/PERFORMANCE/ADVANCED
        SETTINGS...
        then UN-TICK GPU COMPOSITING BOX...close Photoshop and re-open.

        Phil

        N
        Niccolò24090748budx
        Participant
        April 19, 2022

        Good Morning. 
        I am having problems with photoshop since two days ago. 
        When I launch the program Isee a unusual white background. If I try to move a windows it duplicate it

        and if I click on the "new layer" button it creates a white layer (same things if I duplicate the background layer)
        Photoshop 2022 relese 23.3.0 
        I ran antivirus and everything is ok and protected.

        I have 75gb of virtual memory disk
        How can I solve? Photoshop is useless. thank you! 🙂

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        April 19, 2022
        @Niccolò24090748budx wrote:

        When I launch the program Isee a unusual white background.
        How can I solve? Photoshop is useless. thank you! 🙂

         

        Hi

        Try this: go to Preferences > Performance > Advanced Settings > GPU Settings > uncheck GPU Compositing > close and relaunch Photoshop.

        ~ Jane

         

          M
          miguelanjel
          Participant
          April 19, 2022

          Desde hace unos días, con la versión 23.3 instalada, al desbloquear o copiar una capa de cualquier imagen o al tratar de abrir un PDF, automáticamente desaparace la capa y solamente se muestra el espacion en blanco Por favor, ¿alguién me podría dar alguna idea para resolver el problema. Mi sistema operatico el Windows 10. Saludos, Miguel Ángel

          italosan
          Community Expert
          italosanCommunity Expert
          Community Expert
          April 19, 2022

          Hi, can you attach a screenshot or a short video?

          Show more replies
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices