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Yustas240
Yustas240
Inspiring
Dec 28, 2017 8:46 PM UTC
Released

P: Photoshop 23.3 opens images with everything in white color.

Hey!

Just updated my Photoshop to 23.3 version. And when I'm trying to open any RGB file - it opens with all layers colored in white color. Seems like RGB is not active at all.

IF I transfer it into CMYK - all good.

 

Windows 10 Home.

Below is the print screen of RGB file turned into CMYK. Cuz I was unable even to make a printscreen in RGB.

 

    448 replies

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    marcocapone
    marcocapone
    Participating Frequently
    Apr 20, 2022 11:42 AM UTC

    Update: disabling gpu solved the main problem but took me to other fancy stuff (transform handlers not shown, refresh problems and other small things)

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      marcocapone
      marcocapone
      Participating Frequently
      Apr 20, 2022 9:41 AM UTC

      Same here, disabling GPU solved the problem

       

      Thanks!

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      František Staněk
      Participant
      Apr 20, 2022 7:43 AM UTC

      Po otevření jakéhokoli souboru obrázku (jpeg, tif, png) a odemčení vrstvy se mi přestanou na obrazovce zoobrazovat všechny vrstvy. Vidím jen bílý podklad. Při otevření souboru psd se mi po jeho otevření nezobrzují vůbec žádné vrstvy a opět jen bílý podklad. Po přeinstalaci problém přetrvává. Prosím kde může být problém? Jedná se o poslední verzi 23.3.0 

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      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      Apr 20, 2022 7:48 AM UTC

      The latest version has put more of the compositing workload onto the GPU rather than the CPU. That is good news as it should help performance with the larger image files we use these days. However, it could expose existing bugs in GPU hardware or drivers.
      You can try going to Preferences > Performance > GPU Settings >Advanced and unchecking GPU Compositing. Then close and restart Photoshop.

      If that helps, try updating your GPU drivers to the latest versions designed for creative work (e.g NVidia release Studio drivers) and when updating use the clean install option. Once done you can try rechecking the GPU compositing option and restarting Photoshop.

      Dave

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      Bhavesh Shinde
      Participant
      Apr 20, 2022 7:26 AM UTC

      When I duplicate a layer in photoshop it becomes white. Why is that happening? Is there any solution?

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      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      Apr 20, 2022 7:31 AM UTC

      Hi

      If you're using Photoshop version 23.3, try disabling this option in preferences and restarting Photoshop

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      Bhavesh Shinde
      Participant
      Apr 20, 2022 7:36 AM UTC

      Hey Ged_traynor,

       

      Thanks for the help. It worked succesfully.

       

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      JHM Verhagen 240752853fou
      Participant
      Apr 20, 2022 7:21 AM UTC

      Bij het laden van tiff bestanden krijg ik alleen maar witte pagina's op mijn scherm. Kan ook geen bewerkingen doen.
      een idee hoe dit kan?

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      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      Apr 20, 2022 7:25 AM UTC

      Hi

      If you're using Photoshop version 23.3, try disabling this option in preferences and restarting Photoshop

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      JHM Verhagen 240752853fou
      Participant
      Apr 20, 2022 8:06 AM UTC

      Dank u wel maar ik heb geen idee waar ik dit scherm kan vinden

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      Fotopogledi
      Fotopogledi
      Participant
      Apr 20, 2022 5:21 AM UTC

      Tried to add a © symbol for copyright on an image and the text is not visible till I merge all layers.. also when I type text the lower layers dissapear or become blank (white) I went down on previous version of PS to continue with my work and now all is ok. Hope the bug will be fixed. thanx Robert

       

      Intel(R) Xeon(R) CPU E5-2640 v2 @ 2.00GHz 2.00 GHz 64,0 GB RAM WIN 10 PRO 21H1 Nvidia Quadro K5000 8GB

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      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      Apr 20, 2022 8:00 AM UTC

      Hi

      Try disabling this option in preferences and restarting Photoshop

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        cj2612
        Participant
        Apr 20, 2022 1:19 AM UTC

        When I import a png file, I just have a white document. In the layers I do see the file, but on the the page that I am working on. Forgive me for not using the correct language.

         

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        Mike_Gondek10189183
        Community Expert
        Mike_Gondek10189183Community Expert
        Community Expert
        Apr 20, 2022 1:43 AM UTC

        Where are you importing the .png?  Open the png in photoshop and if it says index change to RGB in image mode and save, That should fix your issue.

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        sarahi95077025
        Participant
        Apr 19, 2022 10:19 PM UTC

        Hi,

         

        When using any shape tool, the shapes are not visible--neither fill nor stroke.  

         

        The shape is set to "shape" (not path) and I've reset preferences and re-installed photoshop clean.

         

        You can see the preview in the layers, just not on the artboard. 

         

        How can I fix this?

         

        Thanks.

         

         

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        Community Manager
        Erin26Community Manager
        Community Manager
        Apr 19, 2022 11:10 PM UTC

        Please try going to Preferences > Performance > GPU Settings >Advanced and unchecking GPU Compositing. Then close and restart Photoshop.

        If that resolves the issue, please make sure your drivers are up to date.  If not, install the updated driver using the clean install option.

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          Ariane Aguiar
          Ariane Aguiar
          Participant
          Apr 19, 2022 8:33 PM UTC

          Olá, estou tendo problemas ao criar nova camada (texto, duplicar camada, criar camada com preenchimento ou com transparencia etc) e essa SEMPRE fica com preenchimento em branco. Gostaria de ajudar.
          Obrigada

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          Ariane Aguiar
          Ariane Aguiar
          Participant
          Apr 19, 2022 8:41 PM UTC

          Observei que somente no canal RGB isso acontece. Quando mudo para CMYK fica "normal".

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          Kukurykus
          Kukurykus
          Legend
          Apr 19, 2022 8:30 PM UTC

          Then mark Ged_Traynor reply as correct, not yours if you did?

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