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Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

  • October 29, 2021
  • 475 replies
  • 148418 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

475 replies

Participating Frequently
August 8, 2024

Muchas gracias por su rapida respuesta, voy a intentar con la ayuda que me han facilitado

imarielmermaid
Participant
August 8, 2024

my photoshop will not open at all. i have tried restarting my laptop and even uninstalling and reinstalling it. i have a ton of space on my laptop so it can't be that. what do I do? i need it for work. in the meantime, I use the online website version but I need my desktop app back. it's always stuck on the "reading preferences" part. it was working fine before.

Participant
August 8, 2024

I'm joining the party... I'll wait until tomorrow, and hopefully, I won't have to reinstall all the apps
The issue occured on a Mac Pro laptop and  on a Windows PC 

Participating Frequently
August 8, 2024

Muchas gracias, voy a intentar con las ideas que me han falcilitado

Kevin Stohlmeyer
Community Expert
Community Expert
August 8, 2024

@Sirgit - after you run the CC Cleaner tool (be sure to remove Media Encoder Beta), restart and then try. If that still doesnt work, clear everything out (saving preferences) then only installing Photoshop 2024 not the beta.

Kevin Stohlmeyer
Community Expert
Community Expert
August 8, 2024

@Karleigh23144669xc5r - Dont install the beta after you clear out using the CC Cleaner tool. Reinstall Photoshop 2024 only.

Participant
August 8, 2024

I have a rather odd issue. I tried opening Adobe Illustration 2024 on my 2020 M1 Mac. The loading Box appears, it then dissappears and the app never opens. On the Dock, it shows the little black dot below the app indicating it's open, but when clicking on it, nothing happens - even the Mac Toolbar doesn't say "Illustrator".

 

I've tried

- Rebooting

- Uninstalling / Reinstalling the latest verison of Illustrator 2024

- Installing Illustrator 2023

- Installing The Beta for Illustrator. 

 

All have the same issue. At this point it must be an issue with me right? After Effects and photoshop load just fine. Any ideas?

Participant
August 8, 2024

Giving it a shot - Thank you!

Participating Frequently
August 8, 2024

Deleted the one beta app that i didn't know i downloaded (media encoder) and reinstalled the latest versions of PS, AI and ID. Everything finally works!

 

Also, Adobe grouped everyone's post into this one old post and now my email is getting flooded with notifications from this thread. Sorry to contribute to that! 

 

Trying to unfollow this thread now....

schubertt20436865
Participant
August 8, 2024

I have the same problem, install uninstall with cleaner don't work.

Known Participant
August 8, 2024

@Lumigraphics

The simple thing would be that a beta application that is installed but that you are not running would not affect the final application.

Participant
August 8, 2024

Hello, I can't launch photoshop i just crashes. Any ideas what it could be? I've tried reinstalling the app 4-5 times now and its not working. Tried since yesterday to reach adobe custom support but no answer.. They just auto reply that there is an outrage and they are busy at the moment. Can anyone help me with this issue? I'm stuck and I can not work until this issue is fixed..

 

/ David