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Bella5CE6
Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

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    V
    Victoria Stephen
    Known Participant
    August 9, 2024

    Same problem here, uninstalling all betas worked for me as a fix. Windows 11 Pro.

      jakeprice
      jakeprice
      Known Participant
      August 9, 2024

      My god what an amateur outfit Adobe has become. Yeah, uninstall all of their apps because none of them work and then hope the problem goes away...which it did after uninstalling:

       

      • Media Encoder beta
      • After Effects beta
      • Premiere Pro beta and
      • Character Animator beta

      Spent the better part of the day working on this while on deadline. 

       

      The best thing I've done is move over to Davinci from Premiere. Davinci is a dream to work with while Premiere is a never ending nightmare of spinning rainbow balls. If only capture one was as robust as photoshop I'd drop awful Adobe all together. Let's hope that time comes soon.

      skilled_Glow5C4D
      skilled_Glow5C4D
      Participant
      August 9, 2024

      Hello, by following the pinned reply of CoryShubert, I was able to get my photoshop to work and have been using it without any issues or crashes. However, I can't open the bridge using the photoshop at all. Each time I do so, I am directed to the creative cloud desktop

      F
      FM-123abc
      Participant
      August 9, 2024

      uninstalling all the beta apps worked for me. 

      shitting cause I use the beta apps all the time. 

        L
        Lumigraphics
        Legend
        August 9, 2024

        If Adobe wanted a weedout method to keep people from using the betas without knowling the risks, this was a great way to do it. On a test system you shrug, report the bug, and move on.

        F
        Fenno235065605e61
        Participating Frequently
        August 9, 2024

        Hi!

        I'm having a really weird problem. Everytime I try to open Photoshop OR Photoshop Beta it crashes before opening.

        I've tried uninstalling and reinstalling both, using older versions, updating the OS, running the OS in safe mode, the open photoshop and click control+option+command+shift -thing etc.

        I really have no idea what to do.

         

        If anyone can give any advice that would be great! I'm really having a huge problem as I really would need to be on Photoshop right now.

         

        M1 Macbook Pro 2021

        16gb

        1TB SSD

         

        Ps. Every other Adobe software works perfectly fine (Premiere, AE, even Lightroom...)

          Amybeth M. ACI G7
          Community Expert
          Amybeth M. ACI G7Community Expert
          Community Expert
          August 9, 2024

          I really need to get rid of that old profile

          Amybeth MACI G7 Certified Expert
          A
          Amybeth M. ACI G7 Expert
          Known Participant
          August 9, 2024

          I meant to ask, have you been able to reinstall the beta apps? or previous verisons? 

          F
          fantastic_Radiance5E75
          Participant
          August 9, 2024

          Hello everyone, I'm using a 2023 Macbook pro M2 16GB RAM 512 SSD. suddenly I was using adobe products smothly until last Wednesday, everytime am trying to open any of Illustrator or photoshop the usage of the memory passing 25 GB's and then the app craching. any idea how to fix this issue?

          Derek Cross
          Community Expert
          Derek CrossCommunity Expert
          Community Expert
          August 9, 2024

          Read the pinned message about uninstalling the Beta version.

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