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Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

返信数 475

Participant
August 9, 2024

estou tentando abrir o pohotoshop ja faz uma semana, nao consigo contato com o suporte devido meu horario, ele nao abre, ja desinstalei e instalei de novo e vai pra frente, não é problema de hardware ou sitema, pois o adobe premiere abre normal

simplesmente nao passa disso

preciso resolver pq estou perdendo serviço e tempo por trabalhar a noite e não ter suporte nesse horario

Legend
August 9, 2024

Its been posted NUMEROUS times here. Remove the beta apps that you installed and don't reinstall them.

Participant
August 9, 2024

Apple Macbook Pro M3 2023 

 

Jeff Arola
Community Expert
Community Expert
August 10, 2024
Known Participant
August 9, 2024

So is there a fix? for this 

Participant
August 9, 2024

hello, i am having the same issue. can you pls tell me what the cleaner tool is? thanks Nina

Participant
August 9, 2024

I had this issue and unsuccessfully tried most of the troubleshooting in this thread.  I finally tried uninstalling 25.11 and reinstalling 25.9.1 worked for me. Good Luck

Participant
August 9, 2024

Buenas tardes, no puedo arrancar ninguna de las versiones de ps en mi iMac, tengo la versión sonoma14.6.1

Participant
August 9, 2024

Me pasa lo mismo solo que windows

Participant
August 9, 2024

YYYYEEEESSSSSSS!  The problem fixed by uninstalling those beta apps.  Amazing!!!!!!!!!.  You got a lot to do Adobe...

Known Participant
August 9, 2024
  • Media Encoder beta
  • Premiere Pro beta

 

Were the problem for me thanks for Pining - CES

Participant
August 9, 2024

Uninstall All beta apps, fixed

Thank you