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Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

返信数 475

Participant
August 9, 2024

Um completo absurdo. Nós pagamos a assinatura e nossas profissões dependem desses softwares. Não abrir e sugerir desinstalar os softwares não pegou nada bem. 

Participating Frequently
August 9, 2024

700 replies ago...

Participant
August 9, 2024

Bonjour,

Je fonctionne sur Mc studio Pro M2 avec 32 G (OS Sonoma 14.6.1).

Aucune version de photoshop plus récente que 2021 ne veut plus s'ouvrir. L'image se charge et reste bloquée à "Lecture des préférences". (avec ou sans Rosetta).  Lightroom qui fait partie de mon pack n'a pas de souci.

Suis je le seul ? Il y a deux mois, cela fonctionnait donc j'imagine qu'il y a un problème de compatibilité avec l'OS.

Bref, si idée, je suis preneur....si pas d'amitée profonde possible entre Mac et Photoshop, je quiterrai le navire (et mon abonnement). 😉

Belle journée à tous.

Participant
August 9, 2024

While Adobe should have fixed this issue by now, I did find that uninstalling the following worked for me after I wasted an hour trying everything I could think of. 

Unisntall:

  • Media Encoder beta
  • After Effects beta
  • Premiere Pro beta and
  • Character Animator beta
Participant
August 9, 2024

Thank you, this worked!

Participant
August 9, 2024

thats rigt thanks

Kevin Stohlmeyer
Community Expert
Community Expert
August 9, 2024

@phototom1 please stop posting the same reply multiple times.

Participant
August 9, 2024

You better fix this really quick, because when the monthly payment don´t go through, first thing you do it´s cutting access. 

Participant
August 9, 2024

Photoshop (Any version available on Clud App) isn´t working at all

It stays frozen until prompt NOT RESPONDING

Tried unistalling, removing, uninstalling again....Nothing.

Please comunity help

I´m Using Mac SIliconM2

 

Participating Frequently
August 9, 2024
uninstall ALL BETAS uninstall PS re Install PS restart
Tom Harvey
Legend
August 9, 2024

Delete the Adobe beta apps and don't reinstall them. You should EXPECT problems with betas, that's why they are released for testing only, to find those problems.