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jkk88946149
Participant
Aug 25, 2021 7:50 PM UTC
Open for Voting

P: Photoshop opens window too small when using external monitor

Version; 22.5.1

OS: Mac Big Sur (11.5)

Reproduce: Have a non-retina external monitor connected to a Retina Macbook as the main screen. Open a file. It will open at 100% but with the window sized smaller than the image.

Expected: Files used to open with the entire image visible within the window, so you don't have to resize the window, nor click the green mazimize button.

 

Seems this issue was introduced after version 22.4.3; See these two discussions for further explanation / confirmation of the problem:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-2021-documents-opening-in-small-window-with-scroll-bars/m-p/12355206#M580016

and

https://community.adobe.com/t5/photoshop-ecosystem-discussions/why-is-the-window-too-small-when-i-open-a-file-in-photoshop-now-screenshot/m-p/12355317#M580029

 

{Moderator note: Edited the thread title}

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68 replies

Participant
May 16, 2022 4:01 PM UTC

The latest update did not fix this issue for me.

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Participant
Apr 14, 2022 9:55 PM UTC
Thank you! It seems to be working correctly now.


Thanks, Bill

Bill Waltz
Brade Waltz & Associates
Direct: 704-829-7882
Cell: 704-650-4952
bill@bradewaltz.com
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Participating Frequently
Apr 13, 2022 8:01 AM UTC

Thank you. It's muchbetter, but still not perfect. https://youtu.be/_7TBdi3NlrU  The images adapt according to 4 available ratios (approximately: 33.3%, 66.7%, 50% or 100% for the small ones) BUT do not really open to the maximum of full, height or width, screen work. Its make progress 😉
[Trying to open new documents in Photoshop 23.3.0 (April 13, 2022 - France). On a secondary screen (NEC spectraView ref241) from a MacBookPro 15" retina.]

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nikunj.m
Legend
Apr 12, 2022 1:30 PM UTC

Hi all,

 

We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.

 

To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Nikunj

 

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Known Participant
Mar 15, 2022 11:41 PM UTC

Hi Mohit, 

In October last year you said this bug was logged and the fix was being investigated.

Why has it taken so long? It is now halfway through March.

Is the amount of users who use dual monitors really so small that Adobe doesn't care about keeping us happy?

We all pay substantial subscription fees for silly new AI features that we don't use, meanwhile the core of the application is hobbled with this bug.

Please fix it, it can't be that hard. Prioritise it now!

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Inspiring
Mar 15, 2022 6:50 AM UTC

23.2.2 still no fix.
Just plain embarrassing, Adobe!

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Participating Frequently
Mar 1, 2022 11:36 AM UTC

Hello Adobe! ... Is the cure in sight? ⊙﹏⊙

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Inspiring
Feb 24, 2022 6:44 AM UTC

No, 23.2.1 did not fix anything.

5 months and still no solution... how much more ridiculous is this going to get?

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Inspiring
Feb 15, 2022 7:02 AM UTC

23.2 and STILL no fix...

So WHEN is this really bad and annoying bug going to be fixed at last?

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iaian7
Participant
Feb 7, 2022 8:31 PM UTC

Any news on a fix? I'm running Photoshop 23.1.1 and it's still bugged on my primary (external) display.

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