P: PNG Images Opens with Distortion

OP Here.....

Came across a new problem with Photoshop & pngs....

I had cut this woman out in Photoshop and saved it as a png. The new png file that was created added some odd little bits and pieces beside her face that were not in the actual working document. They were random parts of the image that were duplicated and pulled there.

I even put that resulting png file in After Effects and the odd glitched elements showed up in AE as well.

When I quit Photoshop to restart it, it actually removed the glitched elements from the png file and therefore AE updated to not show them as well.

Very odd.

Being a publicly traded company I can't share timelines, but releases come out at fairly reliable intervals, so looking at those should give you a general idea. Here are the last few:

19.0         Oct 19
19.0.1     Nov 13
19.1         Jan 23
19.1.1     Feb 12

This one will be resolved in the next release, which is 19.1.2. Hope that helps.

Thanks,
Hannah

me too

separate issue

Please reference the new conversation here: PS 2018: Why are my files opening as "Indexed color" instead of RGB

Glad to hear this is already fixed. Any timing on pushing out the update?Can a minor update be sent with just this issue? I'm really stuck on why current job with no way to edit my files at the moment....  Well, I guess I could use another product, but that defats the purpose of spending $120 a year, doesn't it?

Hi, solved the opening issue by disabling in preferences plug-ins "allow extensions to connect to the internet" as suggested by Hannah.
BTW didn't have the problem with Lightroom CC
However why are the files opening as "Indexed color" and not RGB?
My export setting:
PNG-8
Perceptual
Diffusion
Transparency
No transparency ditter
Embed color profile (it's Adobe RGB (1998)

Looking forward to your reply, thanks

Me too, ridiculous. What's happening with adobe at the moment. Endless problems since updating. Have to use Preview to open a png. It's a good job I'm not spending nearly £50 a month for CC. Oh hang on

Hi Hannah,

I've been having the same issue with PNG files. When you say an update to fix this is coming, are you talking days, weeks, or months? Ballpark estimate is fine since it will help determine my interim solution.

Hi Ryan,

I didn't find a case for this filed with InDesign. Do you have any screenshots that you could share of this behavior happening in that app? Feel free to either post it here or email me anything that would help them see the problem and I'll include it in the case.

Thanks,
Hannah

Sorry to hear that but it will be resolved in the next update. If you post to this thread or click Me Too you'll be notified when that update becomes available.

Thanks,
Hannah