Skip to main content
Inspiring
February 14, 2014

P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

  • February 14, 2014
  • 447 replies
  • 9039 views

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

 

what’s going on??

 

Working on MacBook Pro 2017 (8g memory) running Big Sur 

447 replies

Participant
December 24, 2020

Im receiving the same error, but just started happening. Odd, can you add me to the pre-releaseplease?

Participant
December 23, 2020

I've uninstalled-reinstalled-hopped through hoops and it is still not saving due to 'program' errors- and its a lot of MY valuable time being wasted here to make and remake something that then can't save!? ABSOLUTELY not ok- if you know this is an issue effecting this many people you should have rolled back the latest update automatically on all versions to the one where things actually -worked-  here I am clicking different versions trying to find one that will let me save anything!

it is extremely frustrating 

Participant
December 23, 2020

SAME issue- can't save anything new; and for such an EXPENSIVE Program to not be functioning properly and to have to leap through hoops to trouble shoot it and still not have it working is REALLY NOT OK  

NEVER had these issues when we had Disk versions and could download it directly into the computer without all these auto-update garbage bugs happening while trying to work on something;  

ARE YOU CREDITING OUR ACCOUNTS FOR THESE ISSUES? the amount of $ we pay for an entire suite to get this one program and its not even working properly = SERIOUSLY NOT OK. 

ukmdb
Participant
December 23, 2020

Does anyone know how to downgrade to previous version, this is obviously not going to get fixed any time soon and I cant work without it. 

Inspiring
December 23, 2020

This is so so so frustrating! Please fix soon

Legend
December 23, 2020

I suspect the agent was confusing the program error you were seeing with different issue caused by the GPU. 

If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

Inspiring
December 23, 2020

I have been having the same issue.

Inspiring
December 23, 2020

For me it went so far as I was unable to save as a multilayered file I just had opened without any modification.

Reverting to 22.0.1 seems to have resolved that issue.

I really hope all those issues can be fixed soon, they make Photoshop totally unusable.

By far the worst update of my long turbulent love story with Photoshop (user since version 5)

Inspiring
December 22, 2020

When I try to “Merge Down” two layers I get an error that says “Could not complete your request because of a program error.”

This was working just fine a few days ago. 

Inspiring
December 22, 2020

I've had it explained to me that my graphics card is not up to the new version of Photoshop 22.1.0 - have been experiencing issues and lost work over the last two days which won't copy or save, and Photoshop was not shutting down properly.   I have now de-installed and gone back to an old version.  This is so unsatisfactory and irritating - I'm sure I won't be given a discount because of this.  To be told it's because of old technology.  Adobe needs to get with the audience, not everyone is big business all bells and whistles.  I'm a student and then will be a new designer starting out.  How are we supposed to access the tools if they exclude lower incomes so drastically?  There is no mechanism to feed this back to Adobe - a customer support phone number that will just cause more stress after 2 days of it.  Clearly I'm not very happy!