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Inspiring
February 14, 2014

P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

  • February 14, 2014
  • 447 replies
  • 9040 views

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

 

what’s going on??

 

Working on MacBook Pro 2017 (8g memory) running Big Sur 

447 replies

Inspiring
December 16, 2020

how did you relaunch the old one??

Inspiring
December 16, 2020

I am having this issue as well!!

I also cannot copy and paste any layers. I tried saving it as save as web and my file turned to mush....

Inspiring
December 16, 2020

I know how you feel. Since the last update, this solution doesn't seem to work anymore!! 😞

Inspiring
December 16, 2020

Didnt work...im so frustrated I coul s**t

Inspiring
December 16, 2020

Exactly as the error says. I recently updated to the most recent version of PS and now it isn't working. 

I cannot save, save as, flatten, export any file with layers. This has happened twice now.

Inspiring
December 16, 2020

I am having the same problem. I cannot Save, Save As, or Flatten.

If I turn off the background layer, everything works. 

if I delete the background layer, everything works.

If I create a new white Fill layer, and then have it as the background layer, it stops working again. 

I can repeat this over and over with this same file.

Update: I rolled back to 22.0.1 and everything works perfectly.

Inspiring
December 15, 2020

Having the same issues here on Windows 10.

I was able to get my file to save by going to:

Settings > Privacy

Scroll all the way down to the bottom of app permissions and select File System

Then under "Allow apps to access your file system" I turned it off, and then back on.

Hope this helps people out there.

Cheerful_MarshmallowB82D
Participant
December 15, 2020

If your image is 16 bit then change it to 8 bit. That solved the problem in my case without losing anything of my work

Inspiring
December 15, 2020

I am having the same issue. I am on windows 10 working with cc 2021 I have a photoshop design I have been working on for weeks now and the last week this error message has come up and I haven't been able to save any of my work. This didn't help my fix the problem. 

Participant
December 15, 2020

Hello Jeffrey, I get the «Could not complete your request because of a program error». I have discussed the problem with Adobe Care on twitter this afternoon: They recommended that I downgrade Photoshop to the previous version, and use that until the product team has found a fix to the problem – it seems to be a bug in the latest Photoshop update. Anyway, while waiting for that I downgraded, and the problem is gone.