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Inspiring
February 14, 2014
Open for Voting

P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

 

what’s going on??

 

Working on MacBook Pro 2017 (8g memory) running Big Sur 

447 replies

jshhrrsn
Participating Frequently
July 8, 2015
Here are all the entries from PSErrorLog.txt from the day this error occurred for me:

2015:07:07 09:54:45 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:54:57 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:03 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:11 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:21 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed

Using Photoshop CC 2015, Mac OS X 10.10.3
Thanks
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Inspiring
July 8, 2015
You have some errors from a third party automation plugin or extension panel, plus the last one is from something using a color mode that is not legal for layers (like indexed color). Resetting preferences should solve that, unless it is also being caused by third party code.
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Inspiring
July 7, 2015
Here are the last few lines of a very long log:

\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:16 12:22:11 : tracked key 00000000000000E0 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:01:16 12:22:11 : e:\ps13\ps_13.1_win_x64_daily_retail\20131024.r.34\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:16 12:22:11 : tracked key 00000000000000A8 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:01:16 12:22:11 : e:\ps13\ps_13.1_win_x64_daily_retail\20131024.r.34\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:17 12:26:26 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:01:20 13:42:48 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:01:20 13:43:34 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:19 09:17:35 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:21 18:03:38 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:21 18:04:56 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 22:59:26 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:00:53 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:01:37 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:02:16 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
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Inspiring
July 7, 2015
Thanks Josh. Really glad this is helping people out!
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Inspiring
July 7, 2015
What are the last few lines in the PSErrorLog.txt file (in your Photoshop preferences folder)?
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Known Participant
July 7, 2015
Don't think so. We have Red Hat and AFP, same issues.
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jshhrrsn
Participating Frequently
July 7, 2015
Ah, yes. I was saving to a SMB (NTFS) server. Probably relevant.
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Legend
July 7, 2015
I get this every once in awhile on Mac. I have always been able to save to a different hard drive. Quitting and relaunching the program then fixes it.
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jshhrrsn
Participating Frequently
July 7, 2015
I also encounter this problem in Photoshop CC 2015, Mac OS X 10.10.3.

Unlike the OP I had not been merging any layers. I had been playing around with layer masks instead.

The 'switch to 16 bits and back' workaround worked for me thankfully.

Please fix this old bug Adobe.
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jshhrrsn
Participating Frequently
July 7, 2015
You. Superstar.
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