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Participant
March 18, 2023

P: Program error with actions that have save command in 24.3

  • March 18, 2023
  • 141 replies
  • 48920 views

After updating photoshop to 24.3.0 it throws a save error if I have a save in action.

This topic has been closed for replies.

141 replies

Participant
April 12, 2023

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.3.0 20230316.r.376 37b4b38
0 address: 0x00007FF62F884991 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF62DE1D114 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
2 address: 0x00007FF62DE1C4B9 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
3 address: 0x00007FF62D01C7B4 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF62D01BFD9 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF62D01BE39 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF62D02DB8D base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF62DE630F5 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
8 address: 0x00007FF62DE65FF7 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
9 address: 0x00007FF62DE6599A base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
10 address: 0x00007FF62DE3EF26 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
11 address: 0x00007FF62B3308C8 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
12 address: 0x00007FF62B33095D base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
13 address: 0x00007FF62B30F8C0 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
14 address: 0x00007FF62B31E621 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
15 address: 0x00007FF62B6F1C52 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
16 address: 0x00007FF62B3122CB base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
17 address: 0x00007FF62B398EF2 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
18 address: 0x00007FF81BCC269D base: 0x00007FF81BCB0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF81D62A9F8 base: 0x00007FF81D5D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

c.pfaffenbichler
Community Expert
Community Expert
April 12, 2023
quote

Is there a date when this fix will be available ?

Adobe employees are not at liberty to make public promises about future releases. 

Inspiring
April 12, 2023

Is there a date when this fix will be available ?

Known Participant
April 12, 2023

Salve.

Altro Bug notato con la versione 24.3 di Photoshop. Le azioni e i relativi tasti funzione associati non funzionano più. Si apre una finestra con il messaggio: "Impossibile completare il comando perchè si è verificato un errore del programma".

Tornando alla versione 24.2 tutto funziona regolarmente. Ho anche provato ad impostare le azioni ex-novo nella versione 24.3 ma inutilmente... il problema persiste.

Grazie.

 

Ged_Traynor
Community Expert
Community Expert
April 12, 2023
c.pfaffenbichler
Community Expert
Community Expert
April 11, 2023
quote

I need to save/close one image at a time as I am finished working on it, not run a batch action on many images. It's such a little thing, but adding 3-4 keystrokes per image is maddening, plus bc of muscle memory, I kept hitting it and then having to back out of the failed action so I had to disable it.

Wouldn’t ctrl-S, ctrl-W achieve the task with 2 keytrokes? (And I’m not claiming that the bug is not relevant, but for the time being working around it or rolling Photoshop back are the available options.) 

c.pfaffenbichler
Community Expert
Community Expert
April 11, 2023
quote

I haven't... I am not sure exactly what you mean.

@khayes666 , in case you were referring to my previous post: These bug reports do not indicate the intended structure of posts; I was answering to a post by @Rachel.kleinman who was specifically referring to Batch. 

Participant
April 11, 2023

I haven't... I am not sure exactly what you mean. I had made an action with a quick key that simply saves and closes the image, and can't seem to find a way around it. I need to save/close one image at a time as I am finished working on it, not run a batch action on many images. It's such a little thing, but adding 3-4 keystrokes per image is maddening, plus bc of muscle memory, I kept hitting it and then having to back out of the failed action so I had to disable it. I wish they would jusy fix it! 

Participant
April 11, 2023

Has anyone successfully reverted back to a previous version? How far back do I have to go to get the save funcion back on my actions... what version will work? (I updated several versions up an once due to a new conputer, so I have skipped forward a few). I am worried about losing my settings going backward but not being able to use an action to save & close it really slowing me down editing thousands of images. thanks!

c.pfaffenbichler
Community Expert
Community Expert
April 11, 2023

Have you tried removing the »Save« from the Action and using Batch’s »Save and Close«? 

Participant
April 11, 2023

It's the "Save" part of the action.  I have a separate step to close. It stops and errors out on "Save". No problem saving files manually.