Inspiring

P: PS v27.4 Remove Tool (GenAI: On) is not working and producing artifacts

Forum|Forum|2 months ago
February 20, 2026
53 replies
2293 views

The AI repair brush is not working in version 27.4. An error message appears when I set it to AI ON. When AI is set to AI AUTO, a pattern appears where the brush is supposed to repair.

Please fix this bug.

Show previous replies

FrancoJulia

Participating Frequently

+1 here, I’m having the same issue

Hipop

Participating Frequently

Hi @FrancoJulia , sorry to hear you're hitting this wall too! 😫
To help you find the right fix, we need to figure out which 'flavor' of this error you have. 🔍

We've seen two different causes in this thread so far: one related to file paths 🛤️ and another related to plugin conflicts 🔌.

Could you please try these two quick steps? 👇

1️⃣ The 'Shift' Test: ⌨️ Close Photoshop completely. Then, hold down the Shift key while launching it again. Click 'Yes' when it asks to skip loading optional plugins.

Does the Remove Tool work now? 🤔 If yes, it's a plugin issue! 🎈

2️⃣ Share your System Info: 📋 If the Shift test didn't help, please go to Help -> System Info inside Photoshop, copy the entire text, and paste it here in the thread. 📝

This will allow us to see if your Windows username or temporary folders contain any special characters or shortened paths (with a ~ symbol) that might be confusing the AI engine. 🌀

Also, a quick look into your C:\Users folder: 📂 Does your user folder name have any spaces, accents, or special characters? 🔠

FrancoJulia

Participating Frequently

Hi @Hipop
Thanks for replying!

Well, the first one didn’t work, so I’m guessing I have flavour #2

Also, a quick look into your C:\Users folder: 📂 Does your user folder name have any spaces, accents, or special characters? 🔠

Hmm, yes. Not only my username have an accent, but also the translated (and windows default) word for User folder in portuguese is “Usuários”.

Lmk if there’s any other info I could provide

Thanks in advance

Adobe Photoshop versão: 27.4.0 20260218.r.15 6bd4063  x64 (final, Release)
Número de lançamentos: 31
Sistema Operacional: Windows 10 64-bits
Versão: 10 10.0.19045.6466
Arquitetura do sistema: Intel Família CPU:0, Modelo:0, Etapa:0, AVX2, AVX-VNNI, HybridCPU(4:4), HyperThreading
Contagem de processadores físicos: 8
Contagem de processadores lógicos: 12
Velocidade do processador: 2611 MHz
Memória interna: 16088 MB
Memória livre: 10155 MB
Memória disponível para Photoshop: 11846 MB
Memória usada pelo Photoshop: 69 %
Manipulador de falhas: Adobe
DCX Version: 9.22.0
SAM SDK Version: 15.1.0
ACP.local Status:
 - SDK Version: 5.11.0
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 7.8.10.1
 - Min Core Sync Required: 4.3.66.28
Cliente de edição ao vivo versão SDK: v6.1.1
Adobe Firefly: use qualquer recurso de AI generativa para exibir a versão mais recente.
Versão OpenColorIO: 2.5.1
Biblioteca versão C2PA: Adobe CAI SDK: adobe_api/1.22.3
Versão NGL: 1.42.0.5
Lousa: Desativado.
Criação de documento em lousa: Desativado.
Renderizador D3D3D12Warp: Desativado.
Gerenciamento de cores preciso para exibição HDR: Desativado.
Camadas do alias: Desativado.
Highbeam: Ativado.
Tamanho de ladrilhos de cache: 1024K
Níveis do cache de imagem: 6
Visualização da fonte: Grande
Versão HarfBuzz: 11.0.0
TextEngine: ATE 7.10.0 (19249c2)
 ======= GPU
API nativo estável: Verdadeiro
API OpenCL estável: Verdadeiro
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
isGPUAllowed:          1
GPUName:               NVIDIA GeForce RTX 3050 6GB Laptop GPU
GPUVendor:             NVIDIA
NVIDIA GeForce RTX 3050 6GB Laptop GPU  UNKNOWN, NVIDIA
Intel(R) UHD Graphics  UNKNOWN, INTEL
IsNativeGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 6,001 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Windows remote desktop:  0
Windows available feature level:     12.1
Windows required feature level:      12.0
Windows has required feature level:  1
Vídeo: 1
  Os limites de exibição são: (0, 0) -> (1920, 1080)
  Escala de exibição: 1,25
  Exibição principal
  Tipo de exibição: SDR
  Perfil de exibição: sRGB IEC61966-2.1
Vídeo: 2
  Os limites de exibição são: (1920, 0) -> (3840, 1080)
  Escala de exibição: 1
  Tipo de exibição: SDR
  Perfil de exibição: sRGB IEC61966-2.1
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[2 ms]
  Start GetSnifferResult

[3 ms]
  Start RunAllAPIs

[3 ms]
  C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=18714860 -comment=Photoshop Version: Adobe Photoshop 27.4.0 20260218.r.15 6bd4063 x64

[1931 ms]
  Start sniffer 2026-03-16 14:12:41
  # Photoshop Version: Adobe Photoshop 27.4.0 20260218.r.15 6bd4063 x64
  C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=18714860 -comment=Photoshop Version: Adobe Photoshop 27.4.0 20260218.r.15 6bd4063 x64

  {391 ms}
  Start platform native
    # displays:                   2
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Display scale:                1.25
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3050 6GB Laptop GPU index=0)

    Display 1
      Display:                      \\.\DISPLAY5
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (1,920, 0) -> (3,840, 1,080)
      Dimensions:                   (1,920 1,080)
      Display scale:                1
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3050 6GB Laptop GPU index=0)

    # devices:                    2
    Device 0
      Name:                         NVIDIA GeForce RTX 3050 6GB Laptop GPU
      Preferred:                    TRUE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          2
        \\.\DISPLAY1
        \\.\DISPLAY5
      GPU accessible RAM:                6,001 MB
      VRAM:                              6,001 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,434 MB
      API version:                  12.1 (12.1)
      Device version:               12.0 (12.0)
      Vendor name:                  NVIDIA
      Driver date:                  2026-03-04  000000.000000-000
      Driver age:                   0 months
      Driver version:               32.0.15.9579
      Supports UMA:                 UNSUPPORTED
      D3D-ID:                       9644

    Device 1
      Name:                         Intel(R) UHD Graphics
      Preferred:                    FALSE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                8,562 MB
      VRAM:                                128 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,434 MB
      API version:                  12.1 (12.1)
      Device version:               12.0 (12.0)
      Vendor name:                  INTEL
      Driver date:                  2025-12-01  000000.000000-000
      Driver age:                   3 months
      Driver version:               32.0.101.7082
      Supports UMA:                 SUPPORTED
      D3D-ID:                       42920
  End platform native
  {1107 ms}

  {1107 ms}
  Start platform OpenCL
    # displays:                   0

    # devices:                    2
    Device 0
      Name:                         NVIDIA GeForce RTX 3050 6GB Laptop GPU
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                6,441 MB
      VRAM:                              6,441 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 CUDA)
      Device version:               3.0 (OpenCL 3.0 CUDA)
      Vendor name:                  NVIDIA
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    115 GB / s
      Compute score:                3,303.38
      Device name string:           NVIDIA GeForce RTX 3050 6GB Laptop GPU
      Device vendor string:         NVIDIA Corporation
      Platform name string:         NVIDIA CUDA 
      Platform vendor string:       NVIDIA Corporation

    Device 1
      Name:                         Intel(R) UHD Graphics
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                7,456 MB
      VRAM:                              7,456 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 )
      Device version:               3.0 (OpenCL 3.0 NEO )
      Vendor name:                  INTEL
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    33 GB / s
      Compute score:                430.525
      Device name string:           Intel(R) UHD Graphics
      Device vendor string:         Intel(R) Corporation
      Platform name string:         Intel(R) OpenCL Graphics
      Platform vendor string:       Intel(R) Corporation
  End platform OpenCL
  {1809 ms}

  Exit code kExitNormal
  End sniffer 2026-03-16 14:12:42
[kStatusNormal, kExitNormal]

[1932 ms]
  Finish RunAllAPIs

[1945 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
Tipo de licença: Assinatura
Número de série: 90970449233353922027
GUIDBucket: 
Composite Core GPU (comp_core_gpu): on 
Composite Core Threads (MultithreadedCompositing): on 
Composite Core UI (CompositingDocumentTabUI): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 

Pasta do aplicativo: C:\Program Files\Adobe\Adobe Photoshop 2026\
Demarcador de arquivo temporário: C:\Users\JLIA~1\AppData\Local\Temp\
O rascunho do Photoshop tem E/S assíncrona ativado
Volume de trabalho(s):
 E:\, 1,82T, 1,33T livre
 C:\, 456,3G, 76,1G livre
Pasta de plug-ins necessários: C:\Program Files\Adobe\Adobe Photoshop 2026\Required\Plug-ins\
Pasta de plug-ins principais: não definido

Componentes instalados:
   ACE.dll   ACE 2026/01/13-19:10:15   26.G.5ec0109   26.G.5ec0109
   act_tracing.dll   Adobe Common Toolkit   1.0.70   
   AdobeGrowthSDK.dll   Adobe Growth SDK   1.4.0.206   
   AdobeLinguistic.dll   Adobe Linguistic Library   69ef127   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2026/01/08-18:31:42   26.G.f05d6ec   26.G.f05d6ec
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16   
   AdobeSVGAGM.dll   AdobeSVGAGM   26.G.b488b54   26.G.b488b54
   AdobeXMP.dll   Adobe XMP Core 2025/12/08-20:50:21   25.G.d20e466   25.G.d20e466
   AdobeXMPFiles.dll   Adobe XMP Files 2025/12/08-20:50:21   25.G.d20e466   25.G.d20e466
   AGM.dll   AGM 2026/01/13-19:10:15   26.G.5ec0109   26.G.5ec0109
   AID.dll   AID DLL   1.0.0.58   
   AIDE.dll   AIDE 2026/01/15-17:47:20   26.G.93f02b9   26.G.93f02b9
   aifm.dll   AIFM   1.0   23.68434
   AILib.dll   Adobe Illustrator 2026   30.0.0   
   aiport.dll   AIPort   1.0   23.68434
   ARE.dll   ARE 2026/01/13-19:10:15   26.G.5ec0109   26.G.5ec0109
   AXE8SharedExpat.dll   AXE8SharedExpat 2025/12/15-18:34:26   25.G.64f06ab   25.G.64f06ab
   AXEDOMCore.dll   AXEDOMCore 2025/12/15-18:34:26   25.G.64f06ab   25.G.64f06ab
   BIB.dll   BIB 2026/01/13-19:10:15   26.G.5ec0109   26.G.5ec0109
   BIBUtils.dll   BIBUtils 2026/01/13-19:10:15   26.G.5ec0109   26.G.5ec0109
   concrt140.dll   Microsoft® Visual Studio®   14.42.34438.0   
   CoolType.dll   CoolType 2026/01/13-19:10:15   26.G.5ec0109   26.G.5ec0109
   CRClient.dll   Adobe Crash Reporter Client DLL   26.5.0.202506270759_7140322   
   cudart64_12.dll   NVIDIA CUDA 12.4.127 Runtime   6,14,11,12040   
   DirectML.dll   DirectML Redistributable Library   1.15.4+241025-1615.1.dml-1.15.fac7597   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   Adobe DVA 2025   25.2.0   
   dvaadameve.dll   Adobe DVA 2025   25.2.0   
   dvaappsupport.dll   Adobe DVA 2025   25.2.0   
   dvaaudiodevice.dll   Adobe DVA 2025   25.2.0   
   dvaaudiotoolkit.dll   Adobe DVA 2025   25.2.0   
   dvacore.dll   Adobe DVA 2025   25.2.0   
   dvacrashhandler.dll   Adobe DVA 2025   25.2.0   
   dvaevefactory.dll   Adobe DVA 2025   25.2.0   
   dvamarshal.dll   Adobe DVA 2025   25.2.0   
   dvamediatypes.dll   Adobe DVA 2025   25.2.0   
   dvametadata.dll   Adobe DVA 2025   25.2.0   
   dvametadataapi.dll   Adobe DVA 2025   25.2.0   
   dvametadataUI.dll   Adobe DVA 2025   25.2.0   
   dvanet.dll   Adobe DVA 2025   25.2.0   
   dvaplayer.dll   Adobe DVA 2025   25.2.0   
   dvascripting.dll   Adobe DVA 2025   25.2.0   
   dvastorage.dll   Adobe DVA 2025   25.2.0   
   dvatemporalxmp.dll   Adobe DVA 2025   25.2.0   
   dvatransport.dll   Adobe DVA 2025   25.2.0   
   dvaui.dll   Adobe DVA 2025   25.2.0   
   dvauxphost.dll   Adobe DVA 2025   25.2.0   
   dvauxpui.dll   Adobe DVA 2025   25.2.0   
   dvavulcansupport.dll   Adobe DVA 2025   25.2.0   
   dvaworkspace.dll   Adobe DVA 2025   25.2.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-9.2.0-uxp   
   dynamiclink.dll   Adobe DVA 2025   25.2.0   
   ExtendScript.dll   ExtendScript 2022/08/18-12:50:45   82.4   82.4
   filterport.dll   FilterPort   1.1   BUILDVERSION
   icucnv77.dll   International Components for Unicode    Build 14.3.3.9087c7c   
   icuin77.dll   International Components for Unicode    Build 14.3.3.9087c7c   
   icuuc77.dll   International Components for Unicode    Build 14.3.3.9087c7c   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.6 (r0xbffe3c5b)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   JP2KLib.dll   JP2KLib 2025/12/10-16:41:35   25.G.5526fbf   25.G.5526fbf
   libcrypto-3-x64.dll   The OpenSSL Toolkit   3.0.18   
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libssl-3-x64.dll   The OpenSSL Toolkit   3.0.18   
   LogSession.dll   LogSession   8.2.0.16   
   mediacoreif.dll   Adobe DVA 2025   25.2.0   
   mfc140.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfc140chs.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfc140cht.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfc140deu.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfc140enu.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfc140esn.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfc140fra.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfc140ita.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfc140jpn.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfc140kor.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfc140rus.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfc140u.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfcm140.dll   Microsoft® Visual Studio®   14.42.34438.0   
   mfcm140u.dll   Microsoft® Visual Studio®   14.42.34438.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.23.0   
   mkl_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_core.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_sequential.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   MPS.dll   MPS 2026/01/16-13:00:35   26.G.43f40aa   26.G.43f40aa
   msvcp140.dll   Microsoft® Visual Studio®   14.42.34438.0   
   msvcp140_1.dll   Microsoft® Visual Studio®   14.42.34438.0   
   msvcp140_2.dll   Microsoft® Visual Studio®   14.42.34438.0   
   msvcp140_atomic_wait.dll   Microsoft® Visual Studio®   14.42.34438.0   
   msvcp140_codecvt_ids.dll   Microsoft® Visual Studio®   14.42.34438.0   
   onnxruntime.dll   Microsoft® Windows® Operating System   1.23.0   
   onnxruntime_providers_openvino.dll   Microsoft® Windows® Operating System   1.23.0   
   onnxruntime_providers_shared.dll   Microsoft® Windows® Operating System   1.23.0   
   opencv_world4110.dll   OpenCV library   4.11.0   
   openvino.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
   openvino_auto_batch_plugin.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
   openvino_auto_plugin.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
   openvino_c.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
   openvino_hetero_plugin.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
   openvino_intel_cpu_plugin.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
   openvino_intel_gpu_plugin.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
   openvino_intel_npu_plugin.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
   openvino_onnx_frontend.dll   OpenVINO toolkit   2025.2.1-19180-b76ccb46ae6-epalmer/2025_2_patch_mem_weights   
   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377
   Plugin.dll   Adobe Photoshop 2026   27.4   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   12.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   12.0.0.14   
   PSCloud.dll                                                   1.0.0.1   
   PSRes.dll   Adobe Photoshop 2026   27.4   
   PSViews.dll   Adobe Photoshop 2026   27.4   
   ScCore.dll   ScCore 2022/08/18-12:50:45   82.4   82.4
   SVGRE.dll   SVGRE   26.G.8dd492a   26.G.8dd492a
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   vcamp140.dll   Microsoft® Visual Studio®   14.42.34438.0   
   vccorlib140.dll   Microsoft® Visual Studio®   14.42.34438.0   
   vcomp140.dll   Microsoft® Visual Studio®   14.42.34438.0   
   vcruntime140.dll   Microsoft® Visual Studio®   14.42.34438.0   
   vcruntime140_1.dll   Microsoft® Visual Studio®   14.42.34438.0   
   vcruntime140_threads.dll   Microsoft® Visual Studio®   14.42.34438.0   
   VulcanControl.dll   Vulcan Application Control Library   7.2.0.34   
   VulcanMessage5.dll   Vulcan Message Library   7.2.0.34   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   
   Plataforma de extensibilidade unificada uxp-9.2.0-uxp
   UPIC  2.6.0


Plug-ins necessários:

   Afresco 27.4 - do arquivo “Filter Gallery.8bf”
   Aquarela 27.4 - do arquivo “Filter Gallery.8bf”
   Arestas Acentuadas 27.4 - do arquivo “Filter Gallery.8bf”
   Arestas Brilhantes 27.4 - do arquivo “Filter Gallery.8bf”
   Arestas Posterizadas 27.4 - do arquivo “Filter Gallery.8bf”
   Arestas Rasgadas 27.4 - do arquivo “Filter Gallery.8bf”
   Assimetria 27.4 - do arquivo “statistics.8ba”
   Baixo-Relevo 27.4 - do arquivo “Filter Gallery.8bf”
   Bastão de Borrar 27.4 - do arquivo “Filter Gallery.8bf”
   Bico de Pena 27.4 - do arquivo “Filter Gallery.8bf”
   BMP 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Bordado 27.4 - do arquivo “Filter Gallery.8bf”
   Brilho Difuso 27.4 - do arquivo “Filter Gallery.8bf”
   Camera Raw 18.2 - do arquivo “Camera Raw.8bi”
   Carvão 27.4 - do arquivo “Filter Gallery.8bf”
   Centro da Medida 27.4 - do arquivo “MeasurementCore.8me”
   Cineon 27.4 - do arquivo “Cineon.8bi”
   Coordenadas Polares 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Cores NTSC 27.4 - do arquivo “NTSC Colors.8bf”
   Correção de Lente 27.4 - do arquivo “Lens Correction.8bf”
   Cortar e corrigir fotos 27.4 - do arquivo “CropPhotosAuto.8li”
   Craquelé 27.4 - do arquivo “Filter Gallery.8bf”
   Crayon Conté 27.4 - do arquivo “Filter Gallery.8bf”
   Cristalizar 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Cromo 27.4 - do arquivo “Filter Gallery.8bf”
   Curtose 27.4 - do arquivo “statistics.8ba”
   Demarcadores para o Illustrator 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Desentrelaçamento 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Desfoque de lente 27.4 - do arquivo “Lens Blur.8bf”
   Desfoque inteligente 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Desfoque radial 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Desvio Padrão 27.4 - do arquivo “statistics.8ba”
   Dicom 27.4 - do arquivo “Dicom.8bi”
   Dissolver 27.4 - do arquivo “Liquify.8bf”
   Entropia 27.4 - do arquivo “statistics.8ba”
   Envergamento 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Esferização 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Espátula 27.4 - do arquivo “Filter Gallery.8bf”
   Esponja 27.4 - do arquivo “Filter Gallery.8bf”
   Estampa 27.4 - do arquivo “Filter Gallery.8bf”
   Exportar as tabelas de pesquisa de cores 27.4 - do arquivo “Export3DLUT.8be”
   Extrusão 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Fibras 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Filtro Camera Raw 18.2 - do arquivo “Camera Raw.8bi”
   Filtro Cortar e Corrigir Fotos 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Filtro do Pacote de Figuras 27.4 - do arquivo “ChannelPort.8bf”
   Formato IFF 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Foto Granulada 27.4 - do arquivo “Filter Gallery.8bf”
   Fotocópia 27.4 - do arquivo “Filter Gallery.8bf”
   Galeria de filtros 27.4 - do arquivo “Filter Gallery.8bf”
   Gesso 27.4 - do arquivo “Filter Gallery.8bf”
   Giz e Carvão 27.4 - do arquivo “Filter Gallery.8bf”
   Grande angular adaptável 27.4 - do arquivo “Adaptive Wide Angle.8bf”
   Granulado 27.4 - do arquivo “Filter Gallery.8bf”
   Hachura 27.4 - do arquivo “Filter Gallery.8bf”
   Halide Bottlenecks 27.4 - do arquivo “HalideBottlenecks.8bx”
   HDRMergeUI 27.4 - do arquivo “HDRMergeUI.8bf”
   HSB/HSL 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Intervalo 27.4 - do arquivo “statistics.8ba”
   JPEG 2000 27.4 - do arquivo “JPEG2000.8bi”
   Ladrilhos 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Ladrilhos do Mosaico 27.4 - do arquivo “Filter Gallery.8bf”
   Lápis de Cor 27.4 - do arquivo “Filter Gallery.8bf”
   Marola 27.4 - do arquivo “Filter Gallery.8bf”
   Matlab Operation 27.4 - do arquivo “ChannelPort.8bf”
   Matriz de Meio-Tom 27.4 - do arquivo “Filter Gallery.8bf”
   Máxima 27.4 - do arquivo “statistics.8ba”
   Média 27.4 - do arquivo “Average.8bf”
   Mediana 27.4 - do arquivo “statistics.8ba”
   Meia-Tinta 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Meio-tom em cores 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Mesclagem 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Mínimo 27.4 - do arquivo “statistics.8ba”
   Néon 27.4 - do arquivo “Filter Gallery.8bf”
   Nuvens 27.4 - do arquivo “Clouds.8bf”
   Nuvens por diferença 27.4 - do arquivo “Clouds.8bf”
   Ondas 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Ondulação 27.4 - do arquivo “Standard MultiPlugin.8bf”
   OpenEXR 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Papel de Carta 27.4 - do arquivo “Filter Gallery.8bf”
   Papel Molhado 27.4 - do arquivo “Filter Gallery.8bf”
   Parametric Filter NO VERSION - do arquivo “MaterialFilter.8bf”
   Pastéis Ásperos 27.4 - do arquivo “Filter Gallery.8bf”
   PCX 27.4 - do arquivo “PCX.8bi”
   Pincel a Seco 27.4 - do arquivo “Filter Gallery.8bf”
   Pixar 27.4 - do arquivo “Pixar.8bi”
   Plastificação 27.4 - do arquivo “Filter Gallery.8bf”
   Pontilhar 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Ponto de Fuga 27.4 - do arquivo “VanishingPoint.8bf”
   Portable Bit Map 27.4 - do arquivo “PBM.8bi”
   Radiance 27.4 - do arquivo “Radiance.8bi”
   Rastro da Tinta 27.4 - do arquivo “Filter Gallery.8bf”
   Recorte de Arestas 27.4 - do arquivo “Filter Gallery.8bf”
   Redemoinho 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Reflexo de lente 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Renderizar a grade de pesquisa de cores 27.4 - do arquivo “Export3DLUT.8be”
   Respingo 27.4 - do arquivo “Filter Gallery.8bf”
   Reticulação 27.4 - do arquivo “Filter Gallery.8bf”
   Salvar para Unidade da Web 27.4 - do arquivo “Save for Web Drover.8be”
   Salvar para Web 27.4 - do arquivo “Save for Web.8be”
   Solarização 27.4 - do arquivo “Solarize.8bf”
   Somatória 27.4 - do arquivo “statistics.8ba”
   SP Substance Suite NO VERSION - do arquivo “MaterialSuite.8li”
   Sucção 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Sumi-e 27.4 - do arquivo “Filter Gallery.8bf”
   Suporte a Multiprocessamento 27.4 - do arquivo “MultiProcessor Support.8bx”
   Suporte para Scripts 27.4 - do arquivo “ScriptingSupport.8li”
   Suporte WIA 27.4 - do arquivo “WIASupport.8li”
   Targa 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Texturizador 27.4 - do arquivo “Filter Gallery.8bf”
   Tinta-Base 27.4 - do arquivo “Filter Gallery.8bf”
   Toques de Tinta 27.4 - do arquivo “Filter Gallery.8bf”
   Traçado Angular 27.4 - do arquivo “Filter Gallery.8bf”
   Traçado Borrifado 27.4 - do arquivo “Filter Gallery.8bf”
   Traçado Escuro 27.4 - do arquivo “Filter Gallery.8bf”
   Valor médio 27.4 - do arquivo “statistics.8ba”
   Variância 27.4 - do arquivo “statistics.8ba”
   Vento 27.4 - do arquivo “Standard MultiPlugin.8bf”
   Vidro 27.4 - do arquivo “Filter Gallery.8bf”
   Vitral 27.4 - do arquivo “Filter Gallery.8bf”
   WBMP 27.4 - do arquivo “WBMP.8bi”
   Zigue-zague 27.4 - do arquivo “Standard MultiPlugin.8bf”

Plug-ins opcionais e de terceiros: NENHUM

(Nota: o carregamento de plug-ins opcionais está desativado no momento.)


Plug-ins duplicados e desativados: NENHUM


Plug-ins com falha no carregamento: NENHUM

Plataforma de extensibilidade unificada - Extensões:

   Home Screen (carregado) 10.5.1.3 - do arquivo "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-10.5.1\"
   CmdN: 1.30.12
   FMS: 1.14.22
   UAM: 1.27.0
   UAB: 2.18.0-17
   UAB4: 5.122.1
   SAM.js: 10.0.697
   AXT: 1.0.7
      Carregado em: 532 ms - impacto no momento de inicialização: 45 ms
   ccx-timeline (Preparado) 3.1.12.0 - do arquivo "Pasta necessária"
   CCX Commenting UXP Webview (carregado) 30.20.1.0 - do arquivo "Pasta necessária"
      Carregado em: 8828 ms - impacto no momento de inicialização: 0 ms
   CCX Sharesheet UXP (Preparado) 30.31.8.0 - do arquivo "Pasta necessária"
   Share Panel (carregado) 1.0.27.0 - do arquivo "Pasta necessária"
      Carregado em: 532 ms - impacto no momento de inicialização: 0 ms
   In app notifications (carregado) 10.0.113.0 - do arquivo "Pasta necessária"
      Carregado em: 547 ms - impacto no momento de inicialização: 0 ms
   Content Credentials (carregado) 0.56.0.0 - do arquivo "Pasta necessária"
      Carregado em: 7766 ms - impacto no momento de inicialização: 0 ms
   CC Libraries Panel (Preparado) 4.14.50.0 - do arquivo "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\"
   CAPTURE: 2.0.41  STOCK: 4.2.7
   Filtro paramétrico (Preparado) 1.0.0.0 - do arquivo "Pasta necessária"
   Photoshop Adjustments Panel (carregado) 2.3.20.0 - do arquivo "Pasta necessária"
      Carregado em: 8844 ms - impacto no momento de inicialização: 2 ms
   Photoshop UXP Export-As (Preparado) 5.12.11.0 - do arquivo "Pasta necessária"
   Photoshop In App Messaging (carregado) 4.9.0.0 - do arquivo "Pasta necessária"
      Carregado em: 8844 ms - impacto no momento de inicialização: 0 ms
   Information Alert (Preparado) 0.5.0.0 - do arquivo "Pasta necessária"
   Photoshop Selection Feedback (Preparado) 0.5.0.0 - do arquivo "Pasta necessária"
   Plugins Panel (Preparado) 1.6.9.0 - do arquivo "Pasta necessária"
   Substance 3D Viewer Plugin for Photoshop (Preparado) 1.0.0.0 - do arquivo "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
   IC popup message (carregado) 1.0.0.0
      Carregado em: 7766 ms - impacto no momento de inicialização: 0 ms
   Multilayer Protection (carregado) 1.0.0.0
      Carregado em: 7766 ms - impacto no momento de inicialização: 0 ms
   Discover Panel (carregado) 2511.136.0.6 - do arquivo "Pasta necessária"
      Carregado em: 8844 ms - impacto no momento de inicialização: 0 ms
   Neural Filters (Registrado) 1.15.0.105 - do arquivo "Pasta necessária"
   Tempo de varredura: 0 ms - Entradas: 31 

Extensões:

   Bibliotecas  1.0.0 - do arquivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\index.html”
   com.adobe.stock.panel.licensing-embedded  4.0.35 - do arquivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  2.0.41 - do arquivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\extensions\capture\capture.html”
   Exportar como  4.8.16 - do arquivo “C:\Program Files\Adobe\Adobe Photoshop 2026\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Exportar como  4.8.16 - do arquivo “C:\Program Files\Adobe\Adobe Photoshop 2026\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - do arquivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\manager.html”

Dispositivos TWAIN instalados: NENHUM

Sameer K

Community Manager

Hey, @Antonín Mika & @kind_video5C58. Welcome to the Photoshop Community. I’ll help you figure this out.

One of the issues you’ve mentioned is already being tracked and the steps I’ve shared there may also help with the Object Selection issue you’ve shared:

Please let me know how it goes. Thanks!
Sameer K

Antonín Mika

Known Participant

Hi! Thanks a lot for the link. I tried your steps, but unfortunately, no change. Both tools are still just as broken.

Sameer K

Community Manager

Hey, @tmyusuf, @AJ1969vsx @Wrivium @francoise_3226. Thanks for your patience. If you’re still seeing this issue with Photoshop 27.4, try this:

These steps are for Windows, so, please follow the steps and let me know how it goes:

Close Photoshop 2026
Go to the following locations and delete everything inside the sensei_model_caches
C:\Program Files\Common Files\Adobe\Adobe Photoshop 2026\AddOnModules
Now, go to the Creative Cloud desktop app and reinstall Photoshop 27.4 without removing preferences.

Let me know how it goes.

Thanks!
Sameer K

jrcortez

Known Participant

Hello, everyone!

@Sameer KSameer K, I followed your instructions, but nothing happened! The tool still isn't working!

Cheers

kind_video5C58

Participant

Hi, I’m sure it’s a bugs in a latest version of photoshop. Exactly same symptoms on my laptop. To solve it I opened creative cloud and installed previos version of photoshop by clicking three dots drop down menu. No issues in previous version, generative ai removal tool works, object selection tool works.

Antonín Mika

Known Participant

Hi, thanks for the reply! I rolled back to version 27.3.1 following your instructions and everything works again, thanks! Let's hope Adobe releases a fix soon.

Antonín Mika

Known Participant

Update: I also tried deleting the "Creative Cloud Libraries" folder, running Photoshop as an administrator, and restarting my computer, but the issue persists.

Antonín Mika

Known Participant

Hi! After the latest Photoshop update, many tools suddenly stopped working for me. I'm currently using version 27.4.0. on Windows 11.

Specifically, I'm experiencing these bugs:

The Object Selection Tool is not working at all. When I try to select something, I get the error: "Could not use the Object Selection Tool because the Select Subject Classifier model is not loaded correctly." The tool also fails to automatically detect people in the image.
The Remove Tool is not working. When generative AI is turned off for this tool, it just draws a graphical glitch. When AI is turned on, it throws the error: "Could not complete your request because of a program error."

Troubleshooting steps I've already tried:

Updated my graphics card drivers to the latest NVIDIA Studio Driver 591.74.
Reset Photoshop preferences (deleted the entire "Adobe Photoshop 2026 Settings" folder).
Changed the Image Processing settings in Preferences from "Faster" to "More Stable".
Deleted the entire "UXP" folder.
Completely reinstalled Photoshop.

None of this helped; the bugs are still present.

Other interesting notes:

These tools are also broken in the current Photoshop Beta version.
The previous version, Photoshop 2025 (26.11.3), works perfectly fine.

This is very frustrating, please help!

clementr10229786

Participant

Après vérifications, je crois que ce sont tout les outils qui utilise l’IA qui ne fonctionnent pas.
Par exemple l’outil “Supprimer” (J) fonctionne si je sélectionne “IA générative désactivée” mais ne fonctionen pas si je sélectionne “IA générative activée” et j’ai alors le message “Impossible d’effectuer cette opération en raison d’une erreur du programme”

clementr10229786

Participant

@Ged_Traynor Hello Ged, Yes I have reinstalling Photoshop and remove PS Preferences without results.

Ged_Traynor

Community Expert

@clementr10229786 you mention that you tried numerous things but failed to mention what you tried, have you tried uninstalling and reinstalling Photoshop from the CC app and selecting to remove the PS preferences

clementr10229786

Participant

J’ai un soucis avec l’outil de sélection d’objet dans photoshop.
Lorsque je sélectionne l’outil de sélection d’objet j’ai la barre avec écrit “Recherche d’objets dans l’image.Une fois l’opération terminée, cliquez pour sélectionner des objets” qui apparait mais qui tourne dans le vide. Et si j’essaie de sélectionner un objet, j’ai le message suivant qui apparait : Impossible d’ouvrir “nom du fichier”. Select Subject Classifer Model not loaded correctly.

J’ai essayé de nombreuses choses que j’ai pu lire sur le net mais cela ne résout pas le problème!?
Est-ce que quelqu’un pourrait m’aider?

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