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josetphoto
josetphoto
Participant
May 27, 2023

P: Remove Tool Not Working Update 24.6

  • May 27, 2023
  • 121 replies
  • 45353 views

I just updated Photoshop and the Remove Tool is not working and it has a black smudge whereever I paint the effect, hope if it's a bug then it gets fixed soon...thanks and if you have any solution then please help

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    121 replies

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    MeredithStotzner
    Community Manager
    MeredithStotznerCommunity Manager
    Community Manager
    July 18, 2023

    Hello - 
    Thank you for all the information and reports. Please continue to report, send examples, and system info.
    We are aware of more than one issue with the Remove tool as you noted: 
    Black/Tan Smudge = this thread
    Program error = 

    https://community.adobe.com/t5/photoshop-ecosystem-bugs/remove-tool-gives-me-a-program-error/idi-p/13821673/page/4#comments but you don't need to repeat your report there, I got you. 🙂 


    There is not yet a solution - we are still working on it.
    Thanks for your patience, everyone!
    Meredith

      D
      drbisme
      Participating Frequently
      July 18, 2023

      oops I see now that the original post was about the smudge. Sorry!!!  I still hope that the problem with error message ""Could not complete your request because of a program error" got reported.  Almost seems too late to begin a separate thread for this?  I dunno.  I just want to abe able to use this tool!

        D
        drbisme
        Participating Frequently
        July 18, 2023

        I hope that Adobe has noted, there are TWO DIFFERENT PROBLEMS with the remove tool now being reported on this thread. I hate that the "smudge" problem didn't get it's own thread.
        This topic began with users reporting an error "Could not complete your request because of a program error" when attempting to even select the remove tool.

        @CShubert I hope that this original problem was also relayed to Adobe?

          jez-g
          jez-g
          Participant
          July 18, 2023

          I tried this, and it worked once, but no longer fixing to for me, unfortunately. 

            M
            Manuel25116822d2l5
            Participating Frequently
            July 16, 2023

            @Rath Adventures 

            Interesting, so it's more widespread than just people using AMD Ryzen CPUs, thanks for pointing that out!

             

              robhummel3
              robhummel3
              Participant
              July 16, 2023
              Curiously enough... After not having the incredibly helpful REMOVE tool
              work for several days with 24.6.0, yesterday it suddenly worked again for
              about five or six applications, and then it started acting up again and
              created blocky black areas.

              I'm still running Mac OS 12.6.1 due to some video conversion apps that
              later updates to the Mac OS disabled.

              When this tool works, it is completely remarkable! For example, I had a
              photo stitch of 30 images where there was a gap of no information in the
              blue sky in the center of the image with some high altitude cirrus clouds.

              I really preferred the height of the composition that would include this
              area that was missing information. In the past, I would painstakingly use
              the clone and healing brush tools to create that missing sky information.
              However, in short order, using the remove tool over this blank area of the
              canvas created a completely believable continuation of the strato cirrus
              clouds against the blue sky! Truly remarkable, and a MASSIVE time saver.

              So yes, Adobe... Please fix this for us.

              Rob Hummel
                R
                Rath Adventures
                Participant
                July 16, 2023
                Reffering to the error message when trying to use the remove tool. Had to
                roll back to 24.5 to be able to use it.
                  R
                  Rath Adventures
                  Participant
                  July 15, 2023

                  The error message when using the remove tool. tried all other steps outlined here and nothing worked for me. Had to roll back to 24.5 to be able to use it. 

                    M
                    Manuel25116822d2l5
                    Participating Frequently
                    July 15, 2023

                    @Rath Adventures 

                    Are you talking about the black smudge issue or the error message? Because I'm talking about the latter, and unfortunately these two different issues from different threads got merged into one.

                      R
                      Rath Adventures
                      Participant
                      July 15, 2023

                      On an Intel i5-6600k here with the issue. Seems it's NOT only effecting ryzen 3000 users. 

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