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P: Resolved (#202502040006) PS Generative Fill and Generative Expand not working

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AI generator is not working at all

{Title updated by moderator}

Windows

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adorkablemonster

Participant

I’m sure everyone here will be thrilled to know this problem is still occurring a year later and nothing has changed.

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Claire H.

Community Manager

Hi @adorkablemonster, thanks for reaching out! I would recommend creating a new post with the following:

System Info: Your system info can be obtained by going to Help > System Info, copying and pasting it into a text file, and attaching it here.
A numbered list of the exact steps needed to replicate the issue.
Expected result - what should happen after executing the last step.
Actual result - what actually occurred after the previous step.
If possible, a screen recording or screenshots of your work area.

Once we get that information, we can help you troubleshoot the issue. Thanks! ^CH

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Sameer K

Community Manager

The issue is resolved, and the thread has been locked. If you see an issue, please feel free to start a new conversation with the required info.

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Kevin Stohlmeyer

Community Expert

Hi Everyone - late yesterday the problem was resolved. If you are still having issues with Gen Fill/Firefly please start a new thread with all relevant details!

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Kevin Stohlmeyer

Community Expert

Thats because the problem is resolved.

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jane-e

Community Expert

@Bob23799394f79s wrote: "Unbelievable Adobe's forum doesn't support threaded responses. In 2025."

Adobe's forums do support threaded responses in the Discussions tab. There is a dropdown at the top where you can select either threaded or linear.

The tabs for Ideas and Bugs are for the use of the product developers so these can be tracked and are linear only. A few years ago they used a separate forum with a separate login and thankfully now use the Community Forums.

Jane

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R

richardesignerUK

Inspiring

Strange. It all seems tro be working now and I'm in the UK. I'm using Photoshop 2025 version 26.3.0 and Mac OS Sequioa verison 15.3. Maybe try restarting your Mac?

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Bob23799394f79s

Inspiring

Downgrading to 26.2 or 25.12.1 didn't work for me in the UK at 1201 GMT 05-Feb-25

😞

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Bob23799394f79s

Inspiring

That comment was @Kevin Stohlmeyer

Unbelievable Adobe's forum doesn't support threaded responses. In 2025...