Known Participant

P: (Windows) Photoshop v27.9.1 Crashes at launch: OpenCLOn12.dll exception 0xc0000409 (possible Windows/NVIDIA driver conflict)

Forum|Forum|29 days ago
August 18, 2026
125 replies
1209 views

Simply went to open Photoshop. Intro screen came up and little blue wheel was spinning but then it just stopped, no messages, etc. Went through various potential solutions on Adobe and on the internet. Nothing worked. Finally uninstalled and reinstalled through Creative Cloud. Had put it in “Run as Administrator” in trying to solve the problem. Changed that and Photoshop ran once. When attempting to reopen it again, it would not run. Lightroom works. The Beta version of PS works.

Pinned Reply By Sameer K

Hi everyone! This thread is now designated as the main thread for tracking and consolidating similar and related reports. I have shared this with the team for their review.

Based on detailed investigations and feedback from affected contributors, we understand that the issue may be stemming from external sources (non-Adobe).

Here are two of the user-reported workarounds you can try:

Uninstall the Microsoft OpenCL/OpenGL Compatibility Pack: Go to Windows Settings > Apps > Installed Apps > search for "OpenCL, OpenGL and Vulkan Compatibility Pack" > Uninstall. This removes the broken OpenCLOn12.dll translation layer entirely, forcing Photoshop to use NVIDIA's native OpenCL driver instead.
Uninstall Windows Update KB5121003: Go to Windows Settings > Windows Update > Update History > Uninstall updates > remove KB5121003. This rolls back the Aug 12 update that introduced the NVIDIA driver conflict and triggered the D3DMappingLayers auto-update.

Will circle back to update, or post new notes from the team soon.

Thanks!
Sameer K

Show previous replies

Trevor.Dennis

Community Expert

Note: I am reading your posts out of order, and there is a lot of information, so some of my comments are not relevant. Rather than start again, please just ignore those comments. I have the thread open on two screens now, so I am no longer scrolling back and forth and should make better sense.

_____________________________________

Right off the bat, that is an excellent opening post. If only more people gave us that much information.

You really shouldn’t be having these issues with that system, so something is very definitely wrong.

I have a similar, but a wee bit older system:

i9-13900K

RTX4080

64GB ram with Photoshop set to the default 70%

Asus ROG Maximus Z790 Hero

I had 64GB RAM on my previous system, and Photoshop never maxed out its allocated RAM so stuck with 64GB for this build.

I am using Windows 11 Pro 25H2

Photoshop rarely crashes on me, and when it does, I nearly always get the open files recovered.

Does turning off GPU acceleration make a difference?

Have you tried starting Photoshop while holding down Shift to force it to open without plugins and extensions? OK, just read another one of your posts and see that is not relevant.

I feel like I have to ask if you tried using the Cleaner tool when reinstalling Photoshop, but if you reinstalled the OS that surely wouldn’t be relevant. In fact the OS reinstall must tell us something.

You need to put your allocated memory back to 70%. Remember Photoshop has Scratch space when it runs out of memory. Try and find a memory stressing app to test your RAM.

Did you build this system?

What are your running temperatures like? This is what I see with Speccy (running at idle)

I asked Google if we can disable the GPU without using Preferences. So give this a try.

I’m running an earlier GPU driver than you:

Mine

Yours

RIGHT! I have found a clue

You need to change this to the Studio driver. Photoshop does not like the Game Ready Driver. This might fix your issue.

B

buficial

Participating Frequently

These were great suggestions! I did set my Ram % back to 70 and you are correct I was running game ready drivers instead of studio! Sadly, this did not stop the crashes, but it is more things relevant to the issue. I also downloaded a monitoring software to begin logs for the crashes. Thank you for the help!

Trevor.Dennis

Community Expert

Google’s newish AI summarizer is super useful nowadays.

These are the steps it suggests for troubleshooting your graphics card with Photoshop”

AI Overview

To fix Adobe Photoshop crashing with your NVIDIA GeForce RTX 3080 Ti, the most effective solution is to switch your graphics driver from the Game Ready version to the NVIDIA Studio Driver. Studio drivers are specifically optimized and thoroughly tested for application stability in Adobe software, drastically reducing GPU-driven access violations. [1, 2, 3]

Follow this structured troubleshooting checklist to resolve the crashes completely.

⚙️ Step 1: Install the NVIDIA Studio Driver

Game Ready Drivers often contain optimizations that conflict with Photoshop's rendering engine.

Open your NVIDIA app or GeForce Experience.

Navigate to the Drivers tab.

Click the three dots (or dropdown) next to "Check for updates" and select Studio Driver.

Download and install the latest available driver version.

Select Custom Installation and check Perform a clean installation. This wipes corrupted cache files causing the crash.

Restart your computer.

Step 2: Tweak Photoshop Performance Settings

If the crashes persist after a clean driver install, a configuration conflict is likely occurring within Photoshop's advanced GPU tools.

Launch Photoshop. If it crashes instantly on launch, skip to Step 3.

Navigate to Edit > Preferences > Performance.

Locate Advanced Settings inside the Graphics Processor Settings block.

Uncheck both Use OpenCL and GPU Compositing.

Click OK, close Photoshop, and relaunch it to test stability.

Note: If the crashes completely stop, your 3080 Ti is stable, but a specific sub-feature was causing memory faults.

🔄 Step 3: Clear Corrupted Photoshop Preferences

Photoshop frequently rewrites its configuration files. These files can easily corrupt over time, triggering instantaneous crashes whenever the GPU tries to load. [1, 2]

Close Photoshop completely.

Press and hold Ctrl + Alt + Shift (Windows) while launching the software.

Keep holding the keys until a prompt pops up asking if you want to delete the Adobe Photoshop Settings file.

Click Yes.

Step 4: Configure Windows & NVIDIA Control Panel

Ensure your system handles the 3080 Ti correctly and does not default to integrated CPU graphics or incorrect power states. [1, 2]

Right-click your desktop and open the NVIDIA Control Panel.

Go to Manage 3D Settings > Program Settings.

Select Adobe Photoshop from the dropdown list.

Ensure the preferred graphics processor is forced to High-performance NVIDIA processor.

Do the exact same for sniffer.exe (located in the Photoshop root directory), which is the tool Photoshop uses to detect your card. [1, 2]

🛑 Diagnostic Isolation (If crashes continue)

If none of the above stops the freezing, navigate back to Edit > Preferences > Performance and entirely uncheck "Use Graphics Processor". [1, 2]

Restart Photoshop and use it. If it stops crashing, your physical 3080 Ti may be unstable. If it still crashes, the issue is completely unrelated to your GPU, and you should look into potential system RAM failure or scratch disk exhaustion.

To narrow down the root cause, please let me know:

Does Photoshop crash instantly on launch, or only when performing specific actions (like using Camera Raw or Zooming)?

Are you running any custom undervolts or overclocks on your 3080 Ti?

Me again

The above will keep you busy for a while.

Can you tell us the exact make and model of your laptop? (I case you are still stuck)

Per Berntsen

Community Expert

@buficial

Driver date: 2026-01-20 000000.000000-000
Driver age: 7 months
Driver version: 32.0.15.9186

Your GPU driver is seven months old, which may be cause of your problems.
Go to the Nvidia website and download and install the latest driver.
Make sure to install the Studio driver, not the Game ready driver.
Here’s a direct link: https://www.nvidia.com/en-eu/drivers/details/278087/
If you have a laptop, use this link: https://www.nvidia.com/en-eu/drivers/details/278088/

B

buficial

Participating Frequently

Driver date: 2026-08-20 000000.000000-000
Driver age: 0 months
Driver version: 32.0.16.1656

Another member was also talking about this, I actually had the game ready drivers instead of studio. It did not fix my problem, but at least one more thing towards progress. This is the updated readout. Thanks!

Trevor.Dennis

Community Expert

I think people are getting confused, and I can understand that because of how convoluted the information is.

@buficial 32.0.16.1656 is a Game Ready driver. The Studio driver is the safer option with Photoshop.

D

Dawn5C3C

Participant

I was in the same boat. It usually hung up and gave me an error message that there wasn’t enough RAM, but I’ve got 32GB ram so it wasn’t supposed to be an issue. I tried many things and nothing worked then today I decided to uninstall Photoshop 27.8 and install 27.7 which was from May of this year. I did a huge test and it worked perfectly! It’s worth a try.

B

buficial

Participating Frequently

I’m currently on 27.9.1 I’m going to also try 27.7, I also turned off auto-update in creative cloud. Thank you for the suggestion!

B

buficial

Participating Frequently

Within the 5 minutes I have had a crash opening the help>about photoshop, opening photoshop, drawing, and lasso tool. All on 27.7, but thanks for the attempt!

B

buficial

Participating Frequently

Adobe Photoshop Version: 27.9.1 20260803.r.1 65900e1 x64 (final, Release)
Number of Launches: 44
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26200.9168
System architecture: Intel CPU Family:6, Model:7, Stepping:1, AVX2, AVX-VNNI, HybridCPU(8:16), HyperThreading
Physical processor count: 24
Logical processor count: 32
Processor speed: 3187 MHz
Built-in memory: 32452 MB
Free memory: 16047 MB
Memory available to Photoshop: 24937 MB
Memory used by Photoshop: 54 %
Crash Handler: Adobe
DCX Version: 9.22.0
SAM SDK Version: 15.1.5
ACPL.next Status:
- SDK Version: 5.11.6
- Sync Engine Status: Reachable and compatible
- Sync Engine Running: 4.0.0
- Min Sync Engine Required: 4.0.0
Live Edit Client SDK Version: v6.1.1
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.5.2
C2PA library version: Adobe CAI SDK: adobe_api/1.73.0
NGL Version: 1.42.0.5
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 6
Font Preview: Large
HarfBuzz Version: 11.0.0
TextEngine: ATE 7.11.0 (9f0ecee)
======= GPU
Native API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 3080 Ti
GPUVendor: NVIDIA
NVIDIA GeForce RTX 3080 Ti UNKNOWN, NVIDIA
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 12,084 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 0
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (3840, 2160)
Display scale: 1.5
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=75429 -comment=Photoshop Version: Adobe Photoshop 27.9.1 20260803.r.1 65900e1 x64

[1 ms]
Start GetSnifferResult

[346 ms]
Start sniffer 2026-08-26 13:07:43
# Photoshop Version: Adobe Photoshop 27.9.1 20260803.r.1 65900e1 x64
C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=75429 -comment=Photoshop Version: Adobe Photoshop 27.9.1 20260803.r.1 65900e1 x64

{39 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,840, 2,160)
Dimensions: (3,840 2,160)
Display scale: 1.5
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3080 Ti index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3080 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 12,084 MB
VRAM: 12,084 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,014 MB
API version: 12.2 (12.2)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2026-01-20 000000.000000-000
Driver age: 7 months
Driver version: 32.0.15.9186
Supports UMA: UNSUPPORTED
D3D-ID: 8712
End platform native
{200 ms}

{200 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3080 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 12,884 MB
VRAM: 12,884 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 741 GB / s
Compute score: 14,712.8
Device name string: NVIDIA GeForce RTX 3080 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{329 ms}

Exit code kExitNormal
End sniffer 2026-08-26 13:07:43
[kStatusNormal, kExitNormal]

[346 ms]
Finish RunAllAPIs

[348 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970490387307083177
GUIDBucket:
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): off
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2026\
Temporary file path: C:\Users\BUF\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.82T, 1.52T free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2026\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2026\Plug-ins\

Installed components:
ACE.dll ACE O O
act_tracing.dll Adobe Common Toolkit 1.0.70
AdobeLinguistic.dll Adobe Linguistic Library 69ef127
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2026/03/19-01:15:26 79.410aeb5b 79.410aeb5b
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM O O
AdobeXMP.dll Adobe XMP Core 2025/12/09-02:11:23 79.d20e46630 79.d20e46630
AdobeXMPFiles.dll Adobe XMP Files 2025/12/09-02:11:23 79.d20e46630 79.d20e46630
AGM.dll AGM O O
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2026/03/19-01:15:43 79.48fd1d04 79.48fd1d04
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2026 30.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE O O
AXE8SharedExpat.dll AXE8SharedExpat O O
AXEDOMCore.dll AXEDOMCore O O
BIB.dll BIB O O
BIBUtils.dll BIBUtils O O
concrt140.dll Microsoft® Visual Studio® 14.42.34438.0
CoolType.dll CoolType O O
CRClient.dll Adobe Crash Reporter Client DLL 26.5.0.202506270759_7140322
cudart64_12.dll NVIDIA CUDA 12.9.79 Runtime 6,14,11,12090
DirectML.dll DirectML Redistributable Library 1.15.4+241025-1615.1.dml-1.15.fac7597
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll Adobe DVA 2025 25.2.0
dvaadameve.dll Adobe DVA 2025 25.2.0
dvaappsupport.dll Adobe DVA 2025 25.2.0
dvaaudiodevice.dll Adobe DVA 2025 25.2.0
dvaaudiotoolkit.dll Adobe DVA 2025 25.2.0
dvacore.dll Adobe DVA 2025 25.2.0
dvacrashhandler.dll Adobe DVA 2025 25.2.0
dvaevefactory.dll Adobe DVA 2025 25.2.0
dvamarshal.dll Adobe DVA 2025 25.2.0
dvamediatypes.dll Adobe DVA 2025 25.2.0
dvametadata.dll Adobe DVA 2025 25.2.0
dvametadataapi.dll Adobe DVA 2025 25.2.0
dvametadataUI.dll Adobe DVA 2025 25.2.0
dvanet.dll Adobe DVA 2025 25.2.0
dvaplayer.dll Adobe DVA 2025 25.2.0
dvascripting.dll Adobe DVA 2025 25.2.0
dvastorage.dll Adobe DVA 2025 25.2.0
dvatemporalxmp.dll Adobe DVA 2025 25.2.0
dvatransport.dll Adobe DVA 2025 25.2.0
dvaui.dll Adobe DVA 2025 25.2.0
dvauxphost.dll Adobe DVA 2025 25.2.0
dvauxpui.dll Adobe DVA 2025 25.2.0
dvavulcansupport.dll Adobe DVA 2025 25.2.0
dvaworkspace.dll Adobe DVA 2025 25.2.0
dxcompiler.dll Microsoft(r) DirectX for Windows(r) - Out Of Band 1.9.0.1 (d73829d4)
dxil.dll 101.7.2308.24 (release/github-release-1.7.2308, ShaderCompiler.dxcbin.0.231001.0+01e0098ba93c6973e72b7fa37b8ff7f019e383f7-101.7.2308.24.github-release-1.7.2308)
dynamic-torqnative.dll Unified Extensibility Platform uxp-9.3.0-uxp
dynamiclink.dll Adobe DVA 2025 25.2.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 BUILDVERSION
icucnv77.dll International Components for Unicode Build 14.3.3.9087c7c
icuin77.dll International Components for Unicode Build 14.3.3.9087c7c
icuuc77.dll International Components for Unicode Build 14.3.3.9087c7c
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2026/12/10-17:11:21 79.5526fbf 79.5526fbf
libcrypto-3-x64.dll The OpenSSL Toolkit 3.0.19
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libssl-3-x64.dll The OpenSSL Toolkit 3.0.19
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2025 25.2.0
mfc140.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140chs.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140cht.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140deu.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140enu.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140esn.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140fra.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140ita.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140jpn.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140kor.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140rus.dll Microsoft® Visual Studio® 14.42.34438.0
mfc140u.dll Microsoft® Visual Studio® 14.42.34438.0
mfcm140.dll Microsoft® Visual Studio® 14.42.34438.0
mfcm140u.dll Microsoft® Visual Studio® 14.42.34438.0
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2026/03/19-01:12:19 79.a87a049d 79.a87a049d
msvcp140.dll Microsoft® Visual Studio® 14.42.34438.0
msvcp140_1.dll Microsoft® Visual Studio® 14.42.34438.0
msvcp140_2.dll Microsoft® Visual Studio® 14.42.34438.0
msvcp140_atomic_wait.dll Microsoft® Visual Studio® 14.42.34438.0
msvcp140_codecvt_ids.dll Microsoft® Visual Studio® 14.42.34438.0
onnxruntime.dll Microsoft® Windows® Operating System 1.24.4
onnxruntime_providers_nv_tensorrt_rtx.dll ONNX Runtime TensorRT RTX Execution Provider 0.0.0
onnxruntime_providers_openvino_plugin.dll ONNX Runtime OpenVINO Provider 1.5.2+c6549bd
onnxruntime_providers_openvino_plugin_impl.dll ONNX Runtime OpenVINO Provider 1.5.2+c6549bd
onnxruntime_providers_shared.dll Microsoft® Windows® Operating System 1.24.4
opencv_world4120.dll OpenCV library 4.12.0
openvino.dll OpenVINO toolkit 2026.2.1-21919-ede283a88e3-releases/2026/2
openvino_auto_batch_plugin.dll OpenVINO toolkit 2026.2.1-21919-ede283a88e3-releases/2026/2
openvino_auto_plugin.dll OpenVINO toolkit 2026.2.1-21919-ede283a88e3-releases/2026/2
openvino_hetero_plugin.dll OpenVINO toolkit 2026.2.1-21919-ede283a88e3-releases/2026/2
openvino_intel_cpu_plugin.dll OpenVINO toolkit 2026.2.1-21919-ede283a88e3-releases/2026/2
openvino_intel_gpu_plugin.dll OpenVINO toolkit 2026.2.1-21919-ede283a88e3-releases/2026/2
openvino_intel_npu_compiler.dll NPU Compiler 32.0.0511.121407
openvino_intel_npu_compiler_loader.dll NPU Compiler 32.0.0511.121403
openvino_intel_npu_plugin.dll OpenVINO toolkit 2026.2.1-21919-ede283a88e3-releases/2026/2
openvino_onnx_frontend.dll OpenVINO toolkit 2026.2.1-21919-ede283a88e3-releases/2026/2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2026 27.9
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2026 27.9
PSViews.dll Adobe Photoshop 2026 27.9
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
SVGRE.dll SVGRE 79.3845ac5. 79.3845ac5.
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tensorrt_onnxparser_rtx_1_5.dll NVIDIA TensorRT for RTX 1.5.0.114
tensorrt_plugins.dll TensorRT-RTX Plugins 0.5.800
tensorrt_rtx_1_5.dll NVIDIA TensorRT for RTX 1.5.0.114
vcamp140.dll Microsoft® Visual Studio® 14.42.34438.0
vccorlib140.dll Microsoft® Visual Studio® 14.42.34438.0
vcomp140.dll Microsoft® Visual Studio® 14.42.34438.0
vcruntime140.dll Microsoft® Visual Studio® 14.42.34438.0
vcruntime140_1.dll Microsoft® Visual Studio® 14.42.34438.0
vcruntime140_threads.dll Microsoft® Visual Studio® 14.42.34438.0
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
Unified Extensibility Platform uxp-9.3.0-uxp
UPIC 2.6.0

Required plugins:

Accented Edges 27.9 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 27.9 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 27.9 - from the file “Filter Gallery.8bf”
Average 27.9 - from the file “Average.8bf”
Bas Relief 27.9 - from the file “Filter Gallery.8bf”
BMP 27.9 - from the file “Standard MultiPlugin.8bf”
Camera Raw 18.6 - from the file “Camera Raw.8bi”
Camera Raw Filter 18.6 - from the file “Camera Raw.8bi”
Chalk && Charcoal 27.9 - from the file “Filter Gallery.8bf”
Charcoal 27.9 - from the file “Filter Gallery.8bf”
Chrome 27.9 - from the file “Filter Gallery.8bf”
Cineon 27.9 - from the file “Cineon.8bi”
Clouds 27.9 - from the file “Clouds.8bf”
Color Halftone 27.9 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 27.9 - from the file “Filter Gallery.8bf”
Conté Crayon 27.9 - from the file “Filter Gallery.8bf”
Craquelure 27.9 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 27.9 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 27.9 - from the file “Standard MultiPlugin.8bf”
Crosshatch 27.9 - from the file “Filter Gallery.8bf”
Crystallize 27.9 - from the file “Standard MultiPlugin.8bf”
Cutout 27.9 - from the file “Filter Gallery.8bf”
Dark Strokes 27.9 - from the file “Filter Gallery.8bf”
De-Interlace 27.9 - from the file “Standard MultiPlugin.8bf”
Dicom 27.9 - from the file “Dicom.8bi”
Difference Clouds 27.9 - from the file “Clouds.8bf”
Diffuse Glow 27.9 - from the file “Filter Gallery.8bf”
Displace 27.9 - from the file “Standard MultiPlugin.8bf”
Dry Brush 27.9 - from the file “Filter Gallery.8bf”
Entropy 27.9 - from the file “statistics.8ba”
Export Color Lookup Tables 27.9 - from the file “Export3DLUT.8be”
Extrude 27.9 - from the file “Standard MultiPlugin.8bf”
Fibers 27.9 - from the file “Standard MultiPlugin.8bf”
Film Grain 27.9 - from the file “Filter Gallery.8bf”
Filter Gallery 27.9 - from the file “Filter Gallery.8bf”
Fresco 27.9 - from the file “Filter Gallery.8bf”
Glass 27.9 - from the file “Filter Gallery.8bf”
Glowing Edges 27.9 - from the file “Filter Gallery.8bf”
Grain 27.9 - from the file “Filter Gallery.8bf”
Graphic Pen 27.9 - from the file “Filter Gallery.8bf”
Halftone Pattern 27.9 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 27.9 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 27.9 - from the file “HDRMergeUI.8bf”
HSB/HSL 27.9 - from the file “Standard MultiPlugin.8bf”
IFF Format 27.9 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 27.9 - from the file “Filter Gallery.8bf”
JPEG 2000 27.9 - from the file “JPEG2000.8bi”
Kurtosis 27.9 - from the file “statistics.8ba”
Lens Blur 27.9 - from the file “Lens Blur.8bf”
Lens Correction 27.9 - from the file “Lens Correction.8bf”
Lens Flare 27.9 - from the file “Standard MultiPlugin.8bf”
Liquify 27.9 - from the file “Liquify.8bf”
Matlab Operation 27.9 - from the file “ChannelPort.8bf”
Maximum 27.9 - from the file “statistics.8ba”
Mean 27.9 - from the file “statistics.8ba”
Measurement Core 27.9 - from the file “MeasurementCore.8me”
Median 27.9 - from the file “statistics.8ba”
Mezzotint 27.9 - from the file “Standard MultiPlugin.8bf”
Minimum 27.9 - from the file “statistics.8ba”
Mosaic Tiles 27.9 - from the file “Filter Gallery.8bf”
Multiprocessor Support 27.9 - from the file “MultiProcessor Support.8bx”
Neon Glow 27.9 - from the file “Filter Gallery.8bf”
Note Paper 27.9 - from the file “Filter Gallery.8bf”
NTSC Colors 27.9 - from the file “NTSC Colors.8bf”
Ocean Ripple 27.9 - from the file “Filter Gallery.8bf”
OpenEXR 27.9 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 27.9 - from the file “Filter Gallery.8bf”
Palette Knife 27.9 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 27.9 - from the file “Filter Gallery.8bf”
Paths to Illustrator 27.9 - from the file “Standard MultiPlugin.8bf”
PCX 27.9 - from the file “PCX.8bi”
Photocopy 27.9 - from the file “Filter Gallery.8bf”
Picture Package Filter 27.9 - from the file “ChannelPort.8bf”
Pinch 27.9 - from the file “Standard MultiPlugin.8bf”
Pixar 27.9 - from the file “Pixar.8bi”
Plaster 27.9 - from the file “Filter Gallery.8bf”
Plastic Wrap 27.9 - from the file “Filter Gallery.8bf”
Pointillize 27.9 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 27.9 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 27.9 - from the file “PBM.8bi”
Poster Edges 27.9 - from the file “Filter Gallery.8bf”
Radial Blur 27.9 - from the file “Standard MultiPlugin.8bf”
Radiance 27.9 - from the file “Radiance.8bi”
Range 27.9 - from the file “statistics.8ba”
Render Color Lookup Grid 27.9 - from the file “Export3DLUT.8be”
Reticulation 27.9 - from the file “Filter Gallery.8bf”
Ripple 27.9 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 27.9 - from the file “Filter Gallery.8bf”
Save for Web 27.9 - from the file “Save for Web.8be”
Save for Web Drover 27.9 - from the file “Save for Web Drover.8be”
ScriptingSupport 27.9 - from the file “ScriptingSupport.8li”
Shear 27.9 - from the file “Standard MultiPlugin.8bf”
Skewness 27.9 - from the file “statistics.8ba”
Smart Blur 27.9 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 27.9 - from the file “Filter Gallery.8bf”
Solarize 27.9 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 27.9 - from the file “Filter Gallery.8bf”
Spherize 27.9 - from the file “Standard MultiPlugin.8bf”
Sponge 27.9 - from the file “Filter Gallery.8bf”
Sprayed Strokes 27.9 - from the file “Filter Gallery.8bf”
Stained Glass 27.9 - from the file “Filter Gallery.8bf”
Stamp 27.9 - from the file “Filter Gallery.8bf”
Standard Deviation 27.9 - from the file “statistics.8ba”
Substance 3D Viewer NO VERSION - from the file “Substance3DViewerForPs.8bi”
Sumi-e 27.9 - from the file “Filter Gallery.8bf”
Summation 27.9 - from the file “statistics.8ba”
Targa 27.9 - from the file “Standard MultiPlugin.8bf”
Texturizer 27.9 - from the file “Filter Gallery.8bf”
Tiles 27.9 - from the file “Standard MultiPlugin.8bf”
Torn Edges 27.9 - from the file “Filter Gallery.8bf”
Twirl 27.9 - from the file “Standard MultiPlugin.8bf”
Underpainting 27.9 - from the file “Filter Gallery.8bf”
Vanishing Point 27.9 - from the file “VanishingPoint.8bf”
Variance 27.9 - from the file “statistics.8ba”
Water Paper 27.9 - from the file “Filter Gallery.8bf”
Watercolor 27.9 - from the file “Filter Gallery.8bf”
Wave 27.9 - from the file “Standard MultiPlugin.8bf”
WIA Support 27.9 - from the file “WIASupport.8li”
Wind 27.9 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 27.9 - from the file “WBMP.8bi”
ZigZag 27.9 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 10.14.0.5 - from Shared UXP folder
CmdN: 1.35.3
CmdN Redesign: 1.0.114
FMS: 1.21.2
UAM: 1.40.0
UAB: 2.18.0-17
UAB4: 5.235.2
SAM.js: 10.0.697
AXT: 1.0.8
PTF: 0.11.0
Loaded at: 235 ms - launch time impact: 71 ms
ccx-timeline (Prepared) 3.1.12.0 - from Required folder
CCX Commenting UXP Webview (Loaded) 30.20.1.0 - from Required folder
Loaded at: 3719 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.37.17.0 - from Required folder
Unified Account Menu (Loaded) 1.50.0.0 - from Shared UXP folder
Loaded at: 266 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.35.0 - from Required folder
Loaded at: 266 ms - launch time impact: 0 ms
In app notifications (Loaded) 10.0.905.0 - from Required folder
Loaded at: 281 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.59.27.0 - from Required folder
Loaded at: 3375 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.14.50.0 - from Shared CEP folder
CAPTURE: 2.0.41 STOCK: 4.2.7
Parametric Filter (Prepared) 1.0.0.0 - from Required folder
Photoshop Adjustments Panel (Loaded) 2.3.29.0 - from Required folder
Loaded at: 3735 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.12.19.0 - from Required folder
Photoshop In App Messaging (Loaded) 5.0.1.0 - from Required folder
Loaded at: 3735 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from Required folder
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from Required folder
Plugins Panel (Prepared) 1.6.9.0 - from Required folder
Adobe Stock (Prepared) 4.1.0.13 - from Required folder
Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from Shared UXP folder
IC popup message (Loaded) 1.0.0.0
Loaded at: 3375 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 3375 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2606.144.0.513 - from Required folder
Loaded at: 3750 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.105 - from Required folder
Scan time: 0 ms - entries: 32

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\extensions\capture\capture.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_14_50\manager.html”

Installed TWAIN devices: NONE

S

Simon28757540ofrs

Participating Frequently

I was having the same problem, the solution to update to the latest version worked for me. PS 2025 was crashing but I’d had no notification to update. I had to manually install PS 26 then manually uninstall PS 25. Great work Adobe, thanks.

Also PS 26 apparently takes up over 12GB of hd space just for the app itself… And Adobe had the temerity to tell me my scratch disk was getting full when I opened PS. My hard drive is full of Adobe junk, maybe that’s why?

A

AxelMatt

Community Expert

Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into a text file and attach it to your next forum post.

In addition to @c.pfaffenbichler’s post a instruction how to remove the preferences files. This manually method is the most complete method for restoring to the default state. The manual method ensures all preferences which may be causing a problem and prevents Photoshop form loading.

Please follow the steps below:

Quit Photoshop.
Navigate to Photoshop's Preferences folder.
MacOS: …Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows: …Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note: The User Library folder is hidden by default. To access the content in the hidden folders see here:
MacOS: Access hidden macOS library files
Windows: Show hidden files, folders, and filename extensions in Windows
Drag the entire Adobe Photoshop [Version] Settings folder to a safe place to a backup your settings
Open Photoshop.

New preferences files with the default settings will be created automatically.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

c.pfaffenbichler

Community Expert

What have you done for all-purpose trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html

How much free space is available on your OS drive (and on potential further scratch disks)?

B

buficial

Participating Frequently

I completely reinstalled windows and downloaded a fresh version of photoshop afterwards (which also deleted all my custom brushes because I was slacking). I still had the same issues after this. My hard drive free space is ~1.5TB SSD out of a 2TB. I have no plugins, I have cleared the cache. I did submit a post of my system info which is being reviewed by moderators.

L

Loaker

Participating Frequently

mine PS fails to open also-Windows message appears

williamgatz

Participant

fails to load...does nothing

B

buficial

Participating Frequently

The frequency of crashes that I experience in Photoshop is ridiculous. There are hours where I get nothing done, it’s that bad.

The build -

Intel i9-14900ks processor

Asus dark hero z790 motherboard

Geforce 3080ti Graphics Card

32gb on 2 sticks dominator platinum ram

Ryujin 3 water cooler

Things on computer I have tried and did not help -

Running 1 stick of ram vs the 2

Reseating Ram

Reseat Graphics Card

uninstall graphics drivers and reinstall

complete reinstall of windows 11

Updated motherboard to newest bios

Things in software I have tried and did not help -

Lowered history states from 50 to 30

Cache levels from 4 to 2, then back to 2, then to 6

Cache Tile size up to 1024k (Had a crash right now just clicking on the down arrow to check the previous cache tile sizes I used) → up from 124k

Unchecked use graphics card

For the drivers I set the 3080ti to only show and never use the motherboards intel chip

When do the crashes happen?

Immediately opening a file

Using the Eraser Tool

Using the Pen Tool

Opening the File tab

Moving the Mouse

Not doing anything

Living

Breathing

Making Dinner

No errors, no warnings, can’t open up back to where I was, completely shut down and anything I didn’t save is lost

For the love of God help me

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.