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Thalesm
Participating Frequently
Oct 19, 2018 10:52 PM UTC
Released

A low-level exception occurred in: lvcod64.dll (GetAVICodecs)

After upgrading to the 2019 version of Premiere Pro CC I'm getting this error when opening any project. I can edit the project but I don't know if any work that I'll be doing will be compromised by this error. I need a position about this problem to continue working in any project in the 2019 version.

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    91 replies

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    GeekNightsRym
    Participant
    May 28, 2023 12:10 AM UTC

    This is now happening to me after the update....

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      default96z335ka1b9d
      Participant
      Jun 4, 2023 7:34 PM UTC

      Same here, I have the issue now for the first time 😞

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        Paul27924428w1nx
        Participant
        Jun 11, 2023 9:40 AM UTC

        Yep just started for me.  Deleted the .dll and now sound doesn't import into Premier Pro

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          MrHatmando
          Participant
          May 23, 2023 10:00 AM UTC

          A low-level exception occurred in: lvcod64.dll (GetAVICodecs) is definitley not solved on the latest version of Premier Pro v 23.4 running Windows 11, latest version 22H2. Any actual solution would be most welcome.

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            Inger123
            Participating Frequently
            May 25, 2023 2:21 PM UTC

            I as well am getting this for the first time after the latest update. I reinstalled logitech webcam as someone suggested. I am on Window 10.

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            BobbyJayOTA
            BobbyJayOTA
            Participant
            May 17, 2023 5:14 PM UTC

            Well, here we are in 2023...  and this wonderful little error has seemed to reared its ugly head on me...  I've done the whole "Update" thing...  Yeah... Funny...  I've uninstalled...  I've even gone ahead and completely uninstalled the entire Creative Suite...  and then reinstalled everything one by one...  And low and behold... I'm still getting the error...

            So...  Is there an actual FIX for this issue?  Rather than just saying update...

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              Jason28468667hu40
              Inspiring
              May 19, 2023 11:17 PM UTC

              I have the same thing, I am not too sure why this is an issue and if it really is an issue that will affect the final export, but considering the Adobe subscription cost this shouldn't be an issue at all.

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              BobbyJayOTA
              BobbyJayOTA
              Participant
              Jun 2, 2023 1:53 PM UTC

              I'm with you there...  This should not still be happening...  My investigation into the DLL in question led me to Logitech, and my Legacy Webcam...  I deleted the DLL, rebooted the computer, and it's been fine ever since...  However, I don't know if it affected any of the encoding formats...  It hasn't on any of mine - yet...  

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              Christiaan1
              Inspiring
              May 12, 2023 8:39 AM UTC

              Guess what.,... it's back! 😐 

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                BobbyJayOTA
                BobbyJayOTA
                Participant
                May 17, 2023 5:16 PM UTC

                I'm thinking it missed us...

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                  renatom24393182
                  renatom24393182
                  Participant
                  Dec 23, 2018 9:11 PM UTC

                  I had same problem here ! It is very expensive plan for there to be no solution ! If there is no quick solution I will cancel my Plan, ADOBE CREATIVE CLOUD !

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                  Ann Bens
                  Community Expert
                  Ann BensCommunity Expert
                  Community Expert
                  Dec 23, 2018 9:17 PM UTC

                  There is no point in threatening to cancel your subscription on a user to user platform.

                  If you want help Contact Customer Care and ask for video queue.

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                    stampedrat
                    Participating Frequently
                    Dec 21, 2018 12:15 AM UTC

                    I'm experiencing this issue in Windows 10. Reverting to Premiere 2017 or 2018 for now.

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                    s_Mash_D
                    s_Mash_D
                    Participating Frequently
                    Dec 6, 2018 10:41 PM UTC

                    what's the fix if using a mac?

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                    zaib_pro
                    Participant
                    Oct 30, 2018 10:47 AM UTC

                    Deleting the file lvcod64.dll from the folder C:/Windows/System32 has solved this issue for me.

                    Thank you so much

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                    saif07
                    Participant
                    Oct 29, 2018 4:12 AM UTC

                    Ppro is so unreliable that I lost my work after 2 hours working hard on it. Stopped responding for no reason

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                    germancgalvan
                    Participant
                    Oct 23, 2018 7:36 PM UTC

                    Same problem here and I can´t delete lvcode64.dll because I use my logitech webcam for video conferencing

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                    gupta shivangi
                    gupta shivangi
                    Legend
                    Oct 24, 2018 11:27 AM UTC

                    Hi germancgalvan,

                    I understand your point. Till the time we are working on a fix, you can use the previous version of Adobe Premiere Pro i.e. cc12.1.2, if it is working fine for you.

                    I will advocate on your behalf.

                    Thank you for your patience,

                    Shivangi

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