Participant

Constant freezing making editing next to impossible

Forum|Forum|4 months ago
April 19, 2026
23 replies
489 views

Approximately every other edit, the application becomes unresponsive for 30 seconds to a minute. During this time:

The UI freezes completely
Playback may continue, but I cannot stop or interact with it
Menu interactions are extremely delayed or unresponsive
The system becomes partially unresponsive (e.g., Alt+Tab does not work until Premiere responds again)

This issue also occurs when pressing play, and when opening menus.

The problem began suddenly without any known changes to my workflow or system configuration. It occurs across all projects.

Troubleshooting attempts:

Updated GPU drivers
Cleared media cache multiple times (both “clear unused” and “clear all”)
Tested editing from different drives (including internal and external storage)

None of these steps resolved the issue.

This behavior is severely impacting usability and makes editing extremely frustrating.

Windows 11 25H2 (26200.8246)

Premiere Pro v26.2.0 Build 65

Gigabyte AORUS 15P XD

-Intel i7-11800H

-16GB DDR4-3200

-GeForce RTX 3070 Mobile

Show previous replies

jamieclarke

Community Manager

Hi @wesley_0295 - Thanks for submitting your bug report. We need a few more details to try to help with the issue. Please see, How to Report a Problem?

Do you have any third party plugins or panels installed?

Have you tried creating a new project in version 26.2 and then import your old project?

Can you let us know what your integrated GPU (iGPU) and dedicated GPU (dGPU) driver version is? You can find this information in device manager > display > GPU > driver tab
To isolate if it is a GPU issue can you navigate to Device Manager > Displays and then disable your
integrated (iGPU) or dedicated GPU (dGPU) one at a time

wesley_0295Author

Participant

I do not have anything third party installed. My iGPU driver is 30.0.101.1029, and my dGPU driver is 32.0.15.9621. This happens regardless of GPU selection. I loaded up two old projects and in super light testing I found that there were noticable slowdowns when opening a menu like file or edit and when opening a new window like preferences. However with minimal testing I never saw it exhibit that not responding behavior (Note I was in the files no more than five minutes each).

jamieclarke

Community Manager

Hi @wesley_0295 - you iGPU driver is extremely out of date I would first try and update your drivers to see if that helps your issue. Currently the latest version is 32.0.101.7085 With your Nvidia driver Premiere recommends you use the studio driver version can you try installing the latest version which is 595.79

valeriiege

Participant

Go back to the older version, my friend. I was also having the same issue, when you click any menu, it freezes for a couple of seconds, but then I realized the interface in Premiere had been updated, and there were new buttons that didn’t exist last week. That made me realize this wasn't due to my computer; it can’t be, so I went back to the old version, and it is fixed. The last version is 26.2. I went back to 26.0.1. Go to Creative Cloud, click Premiere, click 3 dots, click Other Versions, and go back to an older version.

0xxl3

Participant

me paso excatamente lo mismo. me toco borrar todas las extensiones porque pense que habia algun bug o algo. pero me di cuenta que el problema era la version 26.2. hacia click en cualquier apartado de premiery en seguida aparecia “premier no responde”. es una pena porque vi que habian mejorado las mascaras de seguimiento :C

valeriiege

Participant

Yes. Tracking mask was improved, but it also works well in 26.0.1. So until they update the 26.2, I will stick with the older version. This happened for the first time. They released a flawed, lagging update, which is crazy for a company like this.

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