No Dialogue Found

@Kerstin Ebert, can you please help? I've been struggling with this for two weeks (no one replied at all to my original post). I normally love Premiere, but am not going to be able to convince my employers to keep subscribing to it for me if it can't do what they want it to do. I need to make a transcript and captions and can't. I can't find any other way to contact Adobe. I don't know what to do at this point except switch to something else.

Thanks for your replies, @Kerstin Ebert and @Stan Jones.

Kerstin: No, it just says "No dialogue found."

I also checked the language packs, but that seems to be working:

I did go back to a version of build 23 and was able to create and view the transcript. I can even view that transcript in build 24. However, when I modify clips, it doesn't update the transcript in either version. And if I start a new sequence in 24, it reverts to "No dialogue found" for that sequence.

I really need this to work soon! Thanks for your help.

Hi @Peregrina_I ,

quick question, does the transcript show up when you open the source clip in the Text panel and not the sequence?

@Peregrina_I, sorry you did not get a response.

And @WhyIsThisSoftwareSoBuggy,

See this other thread where a user is running the latest 24.6.1:

https://community.adobe.com/t5/premiere-pro-bugs/auto-transcript-not-working/idi-p/14832298

Seems like the same issue, and I referenced your thread there.

Stan

Hello,

I am having the same problem. Premiere has clearly created the transcript (when I right-click on the clip, it gives me an option to RE-transcribe). But I can't see the transcript or captions. I updated to the latest version of Premiere, but it didn't help. I followed Stan Jones's troubleshooting steps to no avail. What can I do next? I really need this to work.

Thanks so much!

When it showed "Re-transcribe," it IS transcribed. The issue is not seeing it in the Text panel for the sequence. And it should be. FYI, reinstalling PR does not reset all settings.

From the Project Panel, open the .mov in the Source Monitor and then switch to the Text panel/transcript tab. Do you see the transcript? If not, what do you see when you click the 3 dots menu?

Go to Window -> Workspaces -> Reset to saved layout.

Go back to the sequence; do you see the transcript?

If that doesn't work, close PR, then reopen holding the Shift key down. Reset preferences and cache. Create a new project, add the one clip, right click and transcribe. Open it in the Source Monitor. Does the transcript show? If yes, drag the .mov to the new icon to create a matching sequence. Does the transcript show?

Stan

I followed these instructions and made a copy of my project and opened it in Premiere Pro 2023 and it transcribed just fine as well:

https://community.adobe.com/t5/premiere-pro-discussions/open-premiere-project-in-older-version-downgrade-project-version/td-p/10648544

Hi Stan,

Thank you for the reply.  I tried it from the project panel and still no luck.  Still getting the "No dialogue found" "To enable transcription services, your audio must contain unmuted verbal dialogue"

@WhyIsThisSoftwareSoBuggy,

That is odd.

In the Project Panel, right-click on the .mov file and pick transcribe. Post a screenshot of the dialogue. Does it work from there?

Something is odd about the audio/no dialogue message.

Stan