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tranhoangcalvin
Known Participant
April 2, 2025

P: Audio "can't be read quickly enough" from storage

  • April 2, 2025
  • 197 replies
  • 39590 views

Just started getting this error window today while working on a very simple project that only has a couple After Effects motion graphics clips, and three tracks of audio: VO, music, and light SFX:

 

Event Details:

Can't access audio

the audio for _____.wav can't be read quickly enough from storage. Please check your storage and try again.

 

Build:

Windows 11 Pro 26100.3624

12th Gen Intel i7-12700K 3.60 GHz

32 GB of RAM

NVIDIA GeForce RTX 3060 

 

The local C drive is an NVME SSD, but the file in question is stored on a Synology NAS with IronWolf HDDs. Both the computer and the NAS were built from new parts this year.

 

Premiere: 25.2, installed this week.

 

The same error happened on a second computer (same build, also connect to the NAS).

197 replies

Participating Frequently
June 26, 2025

My experience is that 25.3 does not fix the frequent audio drop outs when playing in the time line. Otherwise it seems to work. It is time Adobe fixed the drop-out issue. This is expensive and "professional" software.

tranhoangcalvin
Known Participant
June 26, 2025

What I've realized is that the error still exists (audio might drop out while previewing), but there is not scary error message that pops up.

 

1) The audio error does not affect the final export. When you export, the audio will be there

2) When previewing, I have to just pause and play again. Eventually the computer catches up. It's annoying, but it hasn't happened frequently enough to be that much of a headache.

rynep16936985
Participating Frequently
June 26, 2025

Does 25.3 address this issue, because I'm tired of updating only to have to roll back to the version that works.

Participant
June 21, 2025

Can't access audio – The audio for _____ Audio Extracted.wav can't be read quickly enough from storage. Please check your storage and try again

Inspiring
June 14, 2025

This issue definitely wasn't brought about by 25.1, they just started actually showing an error after that. Prior to that version audio would simply drop out instead. I know for a fact it's been happening for at least the last year or two.

PolkaFever
Inspiring
June 14, 2025

Hi @Adolfo H. , @IanB_360 & @jamieclarke 

There has been a few updates now and we still struggle with this problem. I'm on 25.4.0 Beta (build 50). And "can't access audio" is still present.
As metioned by a few this is software not files or hardware issue. Premiere is having problems with a lot of files (Wav, mp4, mp3, proxies, Mov etc.). Big or small projects or sequences. Even small pure 1 minute audio projects have these audio access issues.
I'll be happy to share a project and contribute to find a solution, because we have deadlines and work arounds also takes time. It look like things have hit a standstill on your end? I find it wierd that 25.1.0 works. If that is the case you should be able to narrow down what you changed when you moved to 25.2, right.

 

Regards

Polkafever

 

OS:Win 11 Enterprise v23H2, 22631.5335

PC: Dell Precision 5860 Tower

PROSESSOR:Intel(R) Xeon(R) w7-2495X 2.50 GHz

RAM:192 GB

 

PolkaFever
Inspiring
June 14, 2025

Hi @tranhoangcalvin ,
Your assumption about the behind the scene indexing, .prin file and turning of analysis, did it make any difference?

Participant
June 4, 2025

I've been using Adobe Premier Pro version 25.2.3. This error has been repeating itself several times. My computer's configuration is: 1 TB NVME file storage for the operating system and applications, 1 TB NVME dedicated for video editing, SSD for video preview, and SSD for audio preview. It's repeating itself not only with MXF files, but also with WAV and MP3 files. I was advised here in the Adobe Community to try the beta version of Adobe Premier Pro, and I'm using version 25.4.0. But the error persists. I spoke with an Adobe customer service agent, and they told me the solution is to go back to a previous version of Adobe Premier Pro, when it didn't give this error. So why pay for a service that tells you to go back to an old version? I've been a Premier Pro user since its first version. I'm beginning to understand why many have switched to DaVinci Resolve.

Participant
May 29, 2025

@brunolgaudencio 

 

Hello

I have the audio dropout problem but it is absolutely not as bad as yours.

My problem is that the audio is cutting 1 sec after pressing the space bar, but just for 1 second, then it plays fine.

So I'm wondering what is your audio configuration. Do you have an external sound card? Are you using MME or ASIO configuration?  What kind of footage is the worst for this problem?

Can you provide for a link with an exemple footage so that I can test it with my machine?

 

Participating Frequently
May 28, 2025

brunolgaudencio, I understand you so well. I'm editing a feature-length film, and this program is a complete problem machine. I regret using this program, and as soon as the project is finished, I will never use it again because they don't solve the problems. Whatever they are doing, no one understands it yet. The program has gotten worse with each passing day. I will switch to DaVinci at the first opportunity.