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ArrowPictures
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October 14, 2024

P: Clips disappear on Timeline, Does anyone else have this issue with the new update?

  • October 14, 2024
  • 86 replies
  • 17956 views
UPDATE: 11-1-24
 
We believe that there is a potential fix in beta version 25.2.0 build 3 or higher.  Please update and let us know.  Thank you for your patience and help resolving this issue.
 
UPDATE: 10-31-24
This is currently a Known Issues we will be providing updates when we know more.  Thank you for your patience.

MEDIA DOES NOT DISPLAY ON THE TIMELINE ON WINDOWS SYSTEMS

On Windows, if a custom scale factor is set in System > Display, media does not display on the Premiere Pro timeline. We are working to fix this issue in an updated version of Premiere Pro. Two workarounds are available:

  1. In Windows, turn off custom scaling and use one of the standard scaling options, or 
  2. In Premiere Pro, turn off GPU-accelerated UI rendering in Preferences > General.
 
 
Does anyone else have this issue with the new update?
Nvidia is up to date and everything else works fine i PP...
Can´t find whats wrong....

Video of the problem.

    86 replies

    Show previous replies
    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    November 1, 2024

    Per Jamie on the Pinned posts:

    1. In Windows, turn off custom scaling and use one of the standard scaling options, or 
    2. In Premiere Pro, turn off GPU-accelerated UI rendering in Preferences > General.

    https://community.adobe.com/t5/premiere-pro-bugs/p-clips-disappear-on-timeline-does-anyone-else-have-this-issue-with-the-new-update/idc-p/14953818#M39411

     

    L
    Luan Cintra
    Participant
    November 1, 2024

    Toda vez que encosto a barra de rolagem no inicio o video da timeline desaparece.
    Quando avanço o a barra pra frente ele torno a aparecer, m se encostado completamente ele desaparece. Só na versão 2025.

    Já tentei desinstalar várias vezes e nada.

    C
    CSPVideo
    Known Participant
    November 1, 2024

    Beta 25.2.0.002 does not fix the problem, fyi.

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 31, 2024
    This is currently a Known Issues we will be providing updates when we know more.  Thank you for your patience.

    MEDIA DOES NOT DISPLAY ON THE TIMELINE ON WINDOWS SYSTEMS

    On Windows, if a custom scale factor is set in System > Display, media does not display on the Premiere Pro timeline. We are working to fix this issue in an updated version of Premiere Pro. Two workarounds are available:

    1. In Windows, turn off custom scaling and use one of the standard scaling options, or 
    2. In Premiere Pro, turn off GPU-accelerated UI rendering in Preferences > General.
      C
      CSPVideo
      Known Participant
      October 31, 2024

      I tested a new version of the beta this morning. Not fixed yet.

        D
        DaddyFras
        Participating Frequently
        October 31, 2024

        Hi @jamieclarke,

        I posted initially. The problem still persists for me, and yes, Windows custom scaling seems to be the culprit. I run it at 135% on my 5k2k untrawide monitor - without the scaling PP is illegible for me (old monitor eyes!)

        In the meantime, I've reverted to 24, where the scaling isn't an issue.

        Can you please confirm here when the issue has been resolved - even in the beta - and I'll try it out.

        Cheers for your help!

         

        jamieclarke
        Community Manager
        jamieclarkeCommunity Manager
        Community Manager
        October 30, 2024

        Updating Status

          C
          CSPVideo
          Known Participant
          October 30, 2024

          Newest version 25.2.0.001 released this morning (for me) does not fix this issue.

          R Neil Haugen
          R Neil Haugen
          Legend
          October 30, 2024

          Are you running with scaling across your monitors, or on one?

           

          Three of my monitors are 100%, my one UHD monitor is at 200%.

          Everyone's mileage always varies ...
          E
          eliezergrawe
          Participating Frequently
          October 29, 2024

          I just disabled custom scaling in Windows, and the problem disappeared. However, I use an external monitor, and without scaling, the experience becomes very poor as I lose workspace.

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