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Participant
October 14, 2024

P: Clips disappear on Timeline, Does anyone else have this issue with the new update?

  • October 14, 2024
  • 86 replies
  • 17956 views
UPDATE: 11-1-24
 
We believe that there is a potential fix in beta version 25.2.0 build 3 or higher.  Please update and let us know.  Thank you for your patience and help resolving this issue.
 
UPDATE: 10-31-24
This is currently a Known Issues we will be providing updates when we know more.  Thank you for your patience.

MEDIA DOES NOT DISPLAY ON THE TIMELINE ON WINDOWS SYSTEMS

On Windows, if a custom scale factor is set in System > Display, media does not display on the Premiere Pro timeline. We are working to fix this issue in an updated version of Premiere Pro. Two workarounds are available:

  1. In Windows, turn off custom scaling and use one of the standard scaling options, or 
  2. In Premiere Pro, turn off GPU-accelerated UI rendering in Preferences > General.
 
 
Does anyone else have this issue with the new update?
Nvidia is up to date and everything else works fine i PP...
Can´t find whats wrong....

Video of the problem.

86 replies

Participating Frequently
October 29, 2024

Same issue here. Timeline objects disappear when the horizontal scroll is all the way to the left, at the beginning of the timeline. As soon as the scroll is moved to the right, the elements reappear. When the "GPU accelerated UI rendering" option is disabled, the problem goes away, but the UI refresh rate becomes very slow.

Premiere Pro 25.0.0 (build 61)
Windows 10 Home 22H2
Acer Nitro 5 Laptop
Intel Core i5-10300
32 GB RAM
GeForce GTX 1650-Ti

Known Participant
October 29, 2024

Check you Windows scaling settings. If it is more than 100% reduce it. Anything more than 100 causes the problem.

Known Participant
October 29, 2024

My Creative Cloud app just updated the beta to 25.1.0 Build 63.  It does not resolve the issue.  My test media is about 30 jpegs, but that doesn't really seem to matter.  It's the scaling issue from Windows to Adobe Premiere.  

Known Participant
October 29, 2024

Regrettably, no.  It does not solve the issue.  

Known Participant
October 29, 2024

I will 

Known Participant
October 29, 2024

Advanced. Chaging icon only or text only had no impact for me.

jamieclarke
Community Manager
Community Manager
October 29, 2024

HI @CSPVideo - Can you let us know if 25.1 beta solves your issue.  Thank you.

Stan Jones
Community Expert
Community Expert
October 29, 2024

@CSPVideo,

 

Thanks for continuing to post on this. I experimented with the scaling issues the other day and could not replicate.

 

Scaling has been an issue in other situations several versions back. Are you setting the "regular" scaling ("Change the size of text, apps, and other items") or the Advanced scaling settings -> Custom Scaling? The advanced/custom scaling is the one that caused issues in the past, and also changes the regular scaling percent. When changing only the regular scaling, I only have options for 25% steps (100, 125, 150, etc).

 

Stan

 

Known Participant
October 29, 2024

That was the first place I looked when the issue presented itself on my system. It made no difference.  However, scaling in Windows does seem to be the cause. Anything more than 100% for the monitor output(s) creates the problem. If scaling is set to 100 there isn't an issue for me. As I mentioned elsewhere, 100% is too small for my 72 year old eyes. I went back to 115% and will use 24 until a new version solves it. 

jamieclarke
Community Manager
Community Manager
October 29, 2024

Hi @ArrowPictures - Anyone experiencing this issue can you try navigating to your Preferences under General and make sure the checkbox is not selected under "GPU accelerated UI rendering".  Then restart your project.  We are currently not getting reports of this issue in version 25.1