Participant

P: Clips disappear on Timeline, Does anyone else have this issue with the new update?

Forum|Forum|1 year ago
October 14, 2024
86 replies
17956 views

UPDATE: 11-1-24

We believe that there is a potential fix in beta version 25.2.0 build 3 or higher. Please update and let us know. Thank you for your patience and help resolving this issue.

UPDATE: 10-31-24

This is currently a Known Issues we will be providing updates when we know more. Thank you for your patience.

MEDIA DOES NOT DISPLAY ON THE TIMELINE ON WINDOWS SYSTEMS

On Windows, if a custom scale factor is set in System > Display, media does not display on the Premiere Pro timeline. We are working to fix this issue in an updated version of Premiere Pro. Two workarounds are available:

In Windows, turn off custom scaling and use one of the standard scaling options, or
In Premiere Pro, turn off GPU-accelerated UI rendering in Preferences > General.

Does anyone else have this issue with the new update?

Nvidia is up to date and everything else works fine i PP...

Can´t find whats wrong....

Video of the problem.

Skärminspelning_2024-10-18_113029.zip

Show previous replies

K

Kelly_Gouveia LDA8158

Participating Frequently

Penso eu que não teremos de ser nó a resolver problemas, antes da atualização tudo a trabalhar bem depois de atualizar começaram os problemas. Pelo que pagamos pelo programa já a adobe deveria tyer reagido. É inadimissivel este silencio deles.

defaultn8qrzm59l80m

Participant

Updated to Premiere Pro 25. When I drag a clip to the timeline, the clip is placed on the timeline, then kinda disappears from the timeline, but it is definately still there. It still displays in the program window. When I draw a box around it to select it in the timeline, the clip becomes visible again, but has strange gaps in the clip. The problem seems to be worse if the clip starts at 00;00;00;00 on the timeline. Very strange. Premiere Pro 24.X still works correclty for me, but any time I open a project in PP25, I can't see the clips in the timeline until I select them with a box.

Stan Jones

Community Expert

@jefshrek,

Thanks for the info. I have 3 monitor options, none of them the ultrawide, but I will test for the Windows advanced scaling problem. There have been issues in the past with the advanced scaling (text boxes do not show). Another time it was the fonts used.

Stan

C

CSPVideo

Known Participant

2024 still works for me and you can install it using creative cloud.

johnwl

Known Participant

I have been told by Adobe that this is a known bug that they are working on and told to use version 24 until they fix it. So if you have this problem go back to your old version.

Cheers

jamieclarke

Community Manager

Hi @ArrowPictures - There are known performance issues with updated Nvidia drivers, Can you try rolling back to a 556.x driver version and let us know if that helps your issue?

K

Kelly_Gouveia LDA8158

Participating Frequently

O problema é que os itens na time line desaparecem.

Já desistalei e voltei a instalar e continua na mesma.

Vou colocar aqui um video para verem o problema.

Não consigo falar com a assistencia já tentei em varias horas do dia, não existe forma de abrir um tickt que é horrivel.

Já tinha aberto uma discussão, mas eu não tinha sido tão claro no problema por isso abri outra.

gravação_2.zip

IanB_360

Community Manager

Hi @Kelly_Gouveia LDA8158

Welcome to the Premiere Pro forums! We are glad to see you here.

Thanks for submitting your bug report. This is an issue that more than one editor is having so I am moving your post into the other discussions on this topic. We are aware of the problem and are looking into it. I hope we can help you soon. Sorry for the frustration!

Thanks,

Ian

johnwl

Known Participant

My Video and audio tracks are playing fine but I can't edit or see them in the timeline. sometimes when I hoover over the tracts the video and the audio appear only to disappear a few seconds later.

#485_Domaine_Des_Ratelles_Muscadet_Serve_&_Maine.zip

IanB_360

Community Manager

Hi @johnwl

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report ?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!

Thanks,

Ian

johnwl

Known Participant

Hi

Further information on the bug, here is my PC spec: -
Core (TM) i7 8700k
CPU @ 3.70 GHZ
RAM 48 GB

PC Hard Drive

I have attached a copy of the Premier Pro file.

When I pull the MP4 across to the timeline the video appears in the program
screen and can be seen and heard but the video and audio are not on display
in the timeline.

When clicking on the timeline sometimes the video and audio will appear and
then disappear.

When the video is displayed in the timeline when you scrub the time line it
wipes out the video and audio in the time line.

This problem has only since I updated my software to version 25.

I have uninstalled version 25 and reinstalled plus restarting my computer
an the issue still exists

*John W Lightfoot*

D

dOUGh_nutz

Participant

Problem: Mit GPU Unterstützung verschwinden alle Elemente auf der Timeline. Vor allem wenn man an den Start der Composition geht - alles ist verschwunden. Bewegt man dann die Maus über die Timeline kommen alle Elemente wieder.
Ohne GPU Unterstützung ist alles sichtbar, dafür flackern alle Elemente der UI auf der Timeline ständig.
Version 24 hatte das Problem nie (auch keine der vorherigen Versionen).

Neuester NVIDIA Treiber.
GPU: 3080 TI, AMD Ryzen 3950X, Windows 11 (aktuelle Updates). 60 Hz oder 75Hz macht keinen Unterschied.

IanB_360

Community Manager

Hi @dOUGh_nutz

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report ?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!

Thanks,

Ian

Q

qalqreative

Participant

the footage in timeline is not appear while it can be seen in the playback view.
need an update to fix this bug. hard to do editing if this still happen.