Participant

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

Forum|Forum|8 months ago
May 24, 2025
302 replies
36371 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

Bug Report Details:

Product(s) Affected:
- Adobe Premiere Pro (25.2)
Operating System: Windows 11 Pro
GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7
GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.

Project & Export Settings (Typical Scenario):

Source Footage: H.265
Sequence Resolution: 1080p
Sequence Duration: Approximately 40 minutes
Effects Used: Minimal (no heavy effects or LUTs)
Preview Rendering: Not used
Export Format: H.264
Renderer: Mercury Playback Engine GPU Acceleration (CUDA)
Encoding: Hardware Encoding

Steps to Reproduce:

Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
Go to File > Export > Media.
Set Export Format to H.264.
Ensure "Performance" is set to "Hardware Encoding."
Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
Start the export (either directly from Premiere Pro or by queuing to Media Encoder).

Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

Additional Notes:

The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.
Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

Export

Show previous replies

S

Shreeya_Kulkarni9449

Participant

@pkirst sent you the DMP file on private message. Pls check.

MyerPj

Community Expert

Let us know @randyw54437024

andreas.antoniades

Participant

I am running Windows 11. I have had the same issue with my newly purchased 5070 Ti. This was a major upgrade for me (from 2060!) so you can imagine how frustrating it has been not being able to export. Hardware encoding would fail 95% of the time. Later on, for bigger exports, not even software encoding would work so this was a complete blocker for me!

I tried different things but I just downgraded the driver to Studio Driver 572.60 (Thu Feb 27, 2025) and both a software encoding and hardware encoding (video is H.264, 3000x3000, 25 fps) that were previously consistently failing (like 10 times!) completed successfully on the first attempt. Note that the speed is not as fast as with the newer driver but I prefer something that actually completes than something that goes faster only to crash and burn!

Maybe more people could try this and report back whether it works https://www.nvidia.com/en-us/drivers/details/241087/

Disclaimer: Very new installation of the 5070 so I don't have experience of any other issues newer drivers solved. My idea was to use a driver that was older than when the issues started being reported.

randyw54437024

Participating Frequently

I returned my 5080 and picked up a 4080 Super. Haven't fully thrown everything at it yet, but so far so good.

A

amiable_ocean8560

Participant

Hi! Same here with my brand new 5070...

My PC:

-B650 Gaming Wifi Gygabite

-800W+ gold power supply

-AMD Ryzen 9, 9900X

- PALIT RTX5070 12gb

-1tb nvme

-32gb Fury ram.

-Win 11 last version

Wanted to know if you guys have similar hardware or with another setup, eg.: Intel CPU, or X670 o X870 chipset are getting the errors when exporting.. Just aiming to isolate the error...

Thanks! Hope this can be fixed as soon as possible.

AC

R Neil Haugen

Legend

In case you haven't noticed, there are many threads on this with Premiere ... as there are on the BlackMagic forums with Resolve ... and others.

Clearly some of the 50 series cards have issues that Nvidia has finally acknowledged, and that Nvidia, Adobe, BlackMagic and others are trying to get sorted out at this time.

Some users changed to a different 50's card, and that worked. Some tried that, it didn't work. Some have gone into the bios and changed the processing speed for the card successfully, but for others, that didn't help.

And some simply updated or rolled back the Nvidia driver and their card works.

Yea, it's a mess ... and I'm sorry you and others are having the trouble. I was ready to get a 5070Ti to update my 2080Ti ... but under the current circumstances, I'll be waiting until this is fixed.

Everyone's mileage always varies ...