Participant

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

Forum|Forum|8 months ago
May 24, 2025
302 replies
36371 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

Bug Report Details:

Product(s) Affected:
- Adobe Premiere Pro (25.2)
Operating System: Windows 11 Pro
GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7
GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.

Project & Export Settings (Typical Scenario):

Source Footage: H.265
Sequence Resolution: 1080p
Sequence Duration: Approximately 40 minutes
Effects Used: Minimal (no heavy effects or LUTs)
Preview Rendering: Not used
Export Format: H.264
Renderer: Mercury Playback Engine GPU Acceleration (CUDA)
Encoding: Hardware Encoding

Steps to Reproduce:

Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
Go to File > Export > Media.
Set Export Format to H.264.
Ensure "Performance" is set to "Hardware Encoding."
Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
Start the export (either directly from Premiere Pro or by queuing to Media Encoder).

Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

Additional Notes:

The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.
Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

Export

Show previous replies

FlyingFourFun

Inspiring

@Cuuuday I would check your version, 25.3 has only been out for a few days, and it was not universally available at the same time for everyone... 25.3 is where PP has support for that GPU design more specifically, that may assist you. It should only take a min to check the version your on, and the GPU driver too.

As a side note there have been issues with some of the 5000 series GPU's - adefective GPU with a lower than expected Render Output Processor (ROP), you can use GPUz to see if you are effected, however this is likely not why you are crashing (it should only lower performance), but maybe worth a check in case you have the defect and need to order a replacement card.

C

Cuuuday

Participant

If that's the most recent version. I believe it is 25.3, I'm currently on that version.

FlyingFourFun

Inspiring

If you havn't already try updating to PP 25.3 (official support for the 5000 series blackwell cards, and update Studio Drivers to 576.80 Jun 17, 2025.

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Cuuuday

Participant

Yeah, I'm having the same issue. Often when I switch to media encoder, and sometimes when I just encode normally, It freezes somewhere halfway through the encode. Working on the most up to date NVIDIA drivers, Windows 11, RTX 5070 card. I got my card about 2 months ago, but only started having these issues about a week or so ago?

MyerPj

Community Expert

Thanks for that extra info. Wow! That does sound like good testing all around.

Hopefully @jamieclarke can give a comment on this.

R

Rolando_Saravia6130

Participant

DDU (Display Driver Uninstaller) is a tool used to completely uninstall graphics card drivers. It removes all files, registry entries, and previous configurations to avoid conflicts when reinstalling or updating the driver. It’s recommended when you have persistent GPU errors or after a failure following an update.

Yes, I did both options. In fact, I originally had Windows 10 and upgraded to Windows 11, and that’s when the encoding issues in Premiere started. Then I formatted the PC and did a clean install of Windows 11, but I was still having problems across all Adobe apps — After Effects and Media Encoder would freeze too.

So the last thing I tried was going back to Windows 10, and that fixed it.

I should mention that I believe the issue is related to compatibility with the RTX 5070, but I have no way to confirm that beyond my own experience.