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Participant
January 25, 2024

Relinking media takes a long time over NAS

  • January 25, 2024
  • 34 replies
  • 6175 views

Premiere Pro takes a very long time to relink all medias when opening a project over a NAS.  It's in background but you can't really work on the project when medias are pending.  On smaller projects it's managable, but on feature lenght documentaries, it can take from 30 minutes to an hour to be ready.

 

The NAS is a QNAP TS-h1886XU, all the network is on 10gb, the NAS is connected to it's switch over a 20gb fiber link.  I'm working on a Mac Studio M2 Max.  I did a LAN test and I reach 5gbits in reading so it's fast.  The network dosen't seems to be the problem.

 

I also tried to copy all the project on a good old 4TB Hd, which is WAY slower than the network, and the project open fine.

 

I really seems that something in premiere is not working correctly when the files are over a network volume.  Is there something I can do on my side to speed up things?

 

By the way the volume is mounted on the mac via SMB.

 

Thanks for your help!

 

JPA

34 replies

Participant
July 9, 2024

Problems started around januari/february. We do not update often so it must indeed be one of the first 24.x versions. Right now we're also on 24.5.0 and the problems are still there. Downgrading might not be a bad idea since appearantly its more important to mess up our label colors than to fix the bugs... 

 

We're not using Production projects for the same reason as @Christopher22496946bgtf. I edit in regular project files that need to be accessible to other editors on the server. While downgrading might help this particular problem, I'm not convinced this will solve the root of the problem: persistent bugs.

Participating Frequently
July 9, 2024

Hi 

This definitley started for us in 24.3. It could have been before but im certain it was around this point. We are running 24.5 at the moment. The solution I found did bring our relinking time down from up to 40 mins down to 5 for large 2TB or more projects but it's still longer than it ever was. 

I'm not sure for others on this thread but we are not ever using Productions as we have found it far too buggy and unreliable especially with audio. We are using project files. 

 

C

 

Stan Jones
Community Expert
Community Expert
July 9, 2024

@Ian Ü,

 

This is not my area, but you present good information and it raises some questions for me.

 

Can you identify which release started the issue? What release are you running now?

 

Assuming you are working in 24.x, you can try (on one machine) rolling back to an earlier 24.x build. If you did not keep version 23 installed, you can still install it. One user says 23 does not help, but only a few months back is still some flavor of 24.

 

Are these Production projects? (I assume yes.)

 

Stan

 

 

 

Participant
July 9, 2024

So glad to see we're not the only ones experiencing this problem.

 

We have been editing on our Thunderbolt NAS system for multiple years now and never experienced any problems. All disk drives are healthy and connection speed is blazing fast due to the 8 SSD's working in Raid 0, so no problem there. Nevertheless since a couple of months we seem to be running into this problem where if we open a fairly large project ALL files need to relink upon opening the project. This while the media has not been moved or the pathway hasn't been edited in some way.

Even when we open a project to let it relink and immediately close it when it's done, it starts linking again when opening just seconds later. As if Premiere Pro thinks all media has moved or cache has been deleted. This relinking time can take up to 30 minutes depending on the project size.

 

This wouldn't be a problem on smaller projects where the used media is manageable and relinking times are under 5 minutes (which is already a lot in my opinion). But on projects where there's alot of different codecs/framerates/resolutions (i.g. timeline used for broadcast) working together it just takes an abnormal amount of time to 'relink'. Does this conclude Premiere Pro is completely unreliable in a Professional workflow? Absolutely it does.

 

I have actually been on the phone with Adobe Support to troubleshoot this problem and their 'fix' was to work on local SSD's, which is absolutely unfeasable in a professional workflow.

We work with multiple editors on the same projects and sharing local drives not only complicates things unnecessarily, it introduces NEW problems such as offline media (while everything is located on the drive) with an extremely slow relinking time, rebuilding cache on opening a new machine, etc.. . Making opening and closing local projects unworkable. That they even suggested this as a fix is beyond me. Part of the suggestion was to work with 'less complex projects'... I hope this doesn't need any clarification to see that's a crappy solution to a crappy problem.

 

In all fairness, working locally did solve the abysmal long relinking time (from 30 minutes to roughly 3-5) but introduced too many other Premiere Pro bugs such as inconsistent playback, disappearing audio waveforms, sluggish MOGRT's, crashes on swithing tools, slow reaction time when scaling/positioning... do I need to go on before they realize I'm summizing every basic feature in an NLE?

 

In the end of the day this solves absolutely nothing and this problems gets added to the list.

... And YES I have cleared my cache.

Participant
July 2, 2024

This article solve nothing about this problem.  

Participant
July 2, 2024

Hi, the transcription options are not related to my problem.  Both options are disabled on my system.  I can confirm that I have the problem in 2023 versions too.  Don't know forprevious ones.

Participant
July 2, 2024
Participating Frequently
July 2, 2024

Please any updates? The aricle has no useful information in it as its about the PC / Mac hardware. Gives nothing on server networks. Can't speak for the other but this was never an issue before. It's changed in the recent updates. It's getting to the point where starting a project takes so long because everything is media pending for too long. 

ianlf10
Participating Frequently
July 2, 2024

Any updates here?

Participant
June 14, 2024

Hi Kevin,

 

I'm glad this post gets a bit of traction.  Yes, cache is local and it dosen't change anything about relinking.