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johnr24367330
Participant
March 23, 2026

lumetri color unable to browse - causing crash please fix

  • March 23, 2026
  • 1 reply
  • 17 views

when trying to choose the browse option under LUTS premiere crashes every time.  goes unresponsive.  im extremely close to switching editing programs after 15 years of adobe

    1 reply

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    March 23, 2026

    Hi ​@johnr24367330 - Do you receive a crash report?  We need a few more details to try to help with the issue.  Please see, How to Report a Problem?

    J
    johnr24367330Author
    Participant
    March 23, 2026

    no I do not receive a crash report. creative cloud diagnostics pops up on the dock but then does nothing. I'm not sure what other description you would need.  I’ve reset preferences, cleared media cache, updated premiere, restarted system.  still same issue

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    March 23, 2026

    Hi ​@johnr24367330 - The link gives a great overview of the information needed in order to help.  Things like Premiere version, system specifications, reproducible steps all help in identifying what may be causing your issue.

     

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