Bug Reports

227MB project fails to generate link. iPhone 13 Pro, iPad Pro. Same result.  Any suggestions?

So did a super quick test drive of the the new App Clip feauture via social media: Here's the link used: https://adobeaero.app.link/mWDj8lBmiub The good news:Seems to work fine for those on iOS and Safari (and no Aero app install)The odd news:2 cases of errors and not opening - both on iOS with the Aero app already installed. Hmmmm

I have experimented with OBJ imports from my program, and for the most it works very well. Some models seems to loose textures for some reason, and I can't figure out why. The model imports prefectly in my own program, Keyshot, Blender, Chetah 3D and Vectorworks. I use an iPhone 13 Pro with the current IOS. In some cases, the model comes it looking 3D pixelated too, despite having very sharp textures.

I very much appreciate the new feature to update already shared projects to keep the link the same, in our case we're gonna have a showroom with printed out QR codes and it would be nice to know they don't have to be updated.Unfortunately I have yet to see this apply feature work: I always get the message that something went wrong.Is there something i could try to circumvent this issue?

Hi! I uploaded a character into Mixamo, animated it to sit, and hit the upload to Aero button. It says the upload is complete and the document can be found in my Cloud Documents in Aero. I have tried multiple times and it still hasn't shown up - my aero app is up to date and both are connected to my/same adobe account. Not sure how to fix this.Thanks 🙂 

Hi,I am not able to use Aero, anymore. After yesterday update the software close itself anytime I try to put anything on stage or o open any Aero project. I uninstalled and reinstalled it with the same issue : ( I know it is not coded for M chips but for Intel. Also I should add that MacOS has been updated recently (a couple of days ago) to 12.5.1.Thus, I don't know if the problem is the new Aero update or MacOS 12.5.1 compatibility, but the Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11. Which means that the program accessed a memory location that was not assigned (so probably an Aero bug). Hope you guys will find out a solution soon. Thank you

Hi, i was trying Aero desktop and mobile.I did a test scene (1.7 mb) but when i try to use iphone for scan the plane the camera is black.I have iphone XR and last OS.What could be the problem? 

I'm having a consistant problem where some of the 3D models in my scene are pixelated. This only seems to be happening when the scene is viewed through a camera; when I preview the draft on my computer there doesn't seem to be anything wrong. I briefly though it could be some glitch with the modeling process, as I have a mix of personal and downloaded models, but at least one of the ones I created doesn't pixelate. All of the downloaded ones are fine. Possibly relevant, I have some actions assigned which work in the preview but not through the camera. This affects both the pixelated and non-pixelated objects.

I love what Adobe is doing with Aero and the doors it opens for artists and businesses.I am really interested in AR. I started with the Aero beginner tutorials and I have just finished up the importing scenes video.https://helpx.adobe.com/africa/aero/how-to/asset-import-aero.htmlAs per the video suggestion, I tried downloading the Aero Player app to see my astronaut scene come to life. Every time I try, there is an error on google play. I have a Samsung galaxy 52a. I was thinking maybe I don't have access to this app because I am located in South Africa? 

After mobile update I'm no longer able to import .fbx on mobile (iphone). Is this a bug? Is this a new "feature"? Really cramping my workflow here. 

I was trying to collaborate my Aero project with my colleagues by exporting into .real file but "failed to load experience" warning came up when importing it back to Aero. I don't know if it's a file size or what. The size is about 18.2MB. Same thing occured to my colleague who's working on a similar project. When I tried with a test file, it worked fine so I don't think it's an app issue. PLEASE HELP😖 Need to finish on this project by this weekend!