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Download button not working. Nothing happens when clicked on.

Forum|Forum|1 month ago
April 25, 2026
36 replies
341 views

Edited image, clicked download. Nothing happens.

Pinned Reply By Hajar Toutsi

Hi,

Thank you all so much for your patience and for sharing your experiences here, the details you've all provided have been incredibly helpful as we continue looking into this.

A special shoutout to ahmet_idal for sharing that clearing your site cookies resolved the issue for them! [check their demo in the highlighted reply 👇]

While downloading directly from your Generation History also works, it’s still just a backup option. For anyone looking to ‘fix’ the download button getting stuck for future attempts, here's what to try in the meantime:

1. Clear your site cookies for Firefly
2. Refresh the page

We're continuing to dig into this on our end, so please keep sharing any new details if you run into the issue again. We'll update this thread as soon as we have more to share.

Thanks again, everyone!

Hajar

Show previous replies

melissac9212137

Participant

I cannot download AI generated images. It's in a death spiral.
I click download and the download block appears but it doesn’t actually download. It’s like it’s stuck.

Hajar Toutsi

Community Manager

Hi melissac9212137
Thanks for flagging.

To help us understand what’s going on, could you share a bit more detail about your setup:

Which browser you’re using?
Whether this happens on every image or only certain ones?
If you’re able to capture a quick screenshot or short screen recording of the behavior.

This will help us narrow down whether it’s a browser‑specific issue, a temporary glitch, or something else.

A workaround that might help in the meantime is to go to Your Stuff > Generation History, find the generation you want, and use the three dots in the upper‑right corner to download it from there.

Let us know if this helped.

Hajar

nicolascf4

Participant

NO ME ESTA PERMITIENDO DESCRAGAR IMAGENES EDITADAS HACE YA VARIOS DIAS, YO TRABAJO CON ESTO Y ESTA SIGNIFICANDOME UN ATRASO IMPORTANTE. PAGUÉ POR UNA VERSIÓN PRO Y NO ESTOY RECIBIENDO EL SERVICIO QUE CORRESPONDE.
ESTOY GENERANDO IMAGENES EN BASE A OTRAS QUE SUBO, PERO YA HACE DIAS QUE NO ME DEJA DESCARGAR LAS IMAGENES GENERADAS, ESE ES EL PRODUCTO QUE UTILIZO PARA TRABAJAR Y ADOBE FLY NO ME ESTA DEJANDO DESCRAGARLAS, CUANDO USABA LA PRUEBA GRATIS NO PASABA ESTO, PERO POCO DESPUES DE HABER PAGADO EMPEZARON LOS ERRORES, ES FRUSTRANTE NO PODER TRABAJAR, PIERDO TIEMPI Y DINERO.
LA PANTALLA MUESTRA EL ICONO DE DESCARGANDO… Y NUNCA SE DESCARGA HA ESTADO DIAS ASI, HE CERRADO LA PESTAÑA Y VUELTO ABRIR Y ES LO MISMO.

Hajar Toutsi

Community Manager

Hi nicolascf4,
Thanks for flagging.

We’re still investigating this issue on our end, and we would appreciate you telling us which browser and model you’re using.

In the meantime, try this workaround: go to your Generation History tab, select the three dots in the upper‑right corner, and attempt to download the image from there.

Please let us know if this works. If the issue persists, share the details requested above and we’ll be glad to investigate further.

Hajar

precise_Symphony5EC3

Participant

i cannot download my images generated using nano banana pro and its taking to much time to load the images and my internet is good but thi sstupid images are not downloading

notmark

Participant

Happens consistently for me on Google Chrome Version 147.0.7727.138 (Official Build) (64-bit). The Downloading… toast just sits on screen and nothing happens.

Kartika Rawat

Community Manager

Hi everyone! Thanks for reporting this issue. We haven’t been able to reproduce it on our end yet. To help us investigate further, could you please share which browser and model you’re using?

Thanks,

Kartika